Resume - Ravish S Rao

Mr. Ravish Shivanand Rao
Panchsheel CHS, Bldg No. 65B/ 1225, Near Saibaba Temple, Samata Nagar,
Kandivali- West, Mumbai- 400101, Maharashtra, India.
Mobile No: +91 7506508003 E-Mail: raoravish999@gmail.com
OBJECTIVE
To work with an esteemed organization that requires an ambitious person where
acquired skill and education will be utilized towards continued growth and advancement.
PROFESSIONAL BACKGROUND
Professional Profile
• Over eleven years of rich experience in Operations, Migrations/Transition, Quality,
Project Management, Process Improvement and People Management in Financial
Service Sector.
• Extensive experience in fund accounting especially on expense accruals, waiver,
performance fee calculation on the funds.
• Possess excellent interpersonal, communication and organisational skills with proven
abilities in resource management, training and development.
• Build strong partnership with onshore/ oversight teams to develop world class
processes thereby enhancing customer experience.
• Strong coordination with the client for all the process related performance.
Achievements
• Received Appreciation from the client many a times for a high performance.
• Awarded Q3 2013 for the best employee of the process.
• Awarded Star of Q3 2014 for the best performance.
• Successfully headed for the project of 40 people with an appreciation from the higher
management.
• To work with an esteemed organization that requires an ambitious person where
acquired skill and education will be utilized towards continued growth and
advancement.
• Successfully completed Fund Academy in TSS,J P Morgan Chase
• Receive Appreciation for completing the project of UDT remediation and testing of
200 expense accrual spreadsheet before the deadline from the higher management.
• Successfully completed the Audit and liaised with them directly for the process
requirement.
• Won Carrom Singles and Double championship in JP Morgan LOB in 2011 and in
Syntel year 2010.
• Received Syntel Value Award in the year 2008 for “SPEED”.
• As a Vice Captain, “Won Polycom 20-20 Cup (2008)” and “One World Cup (2009)”
for Syntel at corporate level tournament.
Projects and Initiatives:
• Project on OTM (Operation Task Manager) which is used for cash reconciliation.
Drive change throughout the organization ensuring all employees understand the
impact and relevance of OTM.
• UDT remediation project which will standardized the formulae of the calculation for
around 200 spreadsheet within 2 weeks ensuring no impact on daily BAU. This
helped the policy to be under regulation and any manual change in formulae done by
any members would be reflected to their managers.

• Onboarding of the client in lux region coordinating with the PMO, trades, pricing,
expenses, nav validation, onsight team and the client setting up a benchmark for the
process.
• Worked on the project of Fee billing to EPPIC system and completed.
• Migrated reliance money and life insurance process from reliance successfully.
Key features of the job profile
JP Morgan Chase India Pvt Ltd June 2010 till Date
JP Morgan are a leading global financial services firm which operates in 60 countries and
are a leader in investment banking, financial services for consumers, small business and
commercial banking, financial transaction processing, asset management and private
equity.
Team Leader – Fund Services (Operations)
Current role: Calculation of expenses for the funds with reporting and managing.
• Leading a team that managed portfolios worth more than US 100mn which included
different categories of investment including Unit trust, Mutual fund and Investment
trust funds.
• Instrumental in managing and reviewing accruals of expenses and rebates pertaining
to various Funds of different clients.
• Working on the Expense setups for the new fund launches and liaising with the
client for the queries and concerns.
• Calculating performance fees for the funds and their reset once a year depends on
client.
• Effectively liaised with client for the issues pertaining to daily BAU and other
monthly and quarterly activities and effectively resolved the same.
• Worked on process improvements projects in the way of automation which will help
in reducing the time taken to do a particular task.
• Worked on the SOP & SLA preparation at the time of migration and also liaised with
jurisdiction for the various requirements like Training & FTE etc.
• Managing Cash and Reconciliation for the clients and generating MIS and publishing
to the higher management with the action points.
• TER, Ongoing Charge and Management fees etc are reported on monthly basis to
the client.
• Ensuring audit and client queries are responded with the agreed SLA time.
Previous role: End to end fund accounting services to domestic clients which involve
trade booking, income and expense allocation to funds, NAV calculation, portfolio and
P/L account reporting reconciliation and auditing.
• Trade booking and accruing Interest/Expense for funds.
• Pricing and Valuation for Equity, Debt and Future deals and performing Mark to
Market of positions.
• Reconciliation of Custody account with Bank and following up to clear breaks with
Client/Custody.
• Calculation and Declaration of daily NAVs to AMFI, Economic Times, R&T agents
and client.
• Liaising with internal and external Auditors and resolving their queries.

• Preparation of half yearly Financials and Portfolios for client.
• Monthly factsheets and Expense Analysis for the client.
• Monitoring of query resolution to ensure service delivery standards are met.
• Preparing and ensuring all the agreed deliverables are delivered to client on time and
ensuring good quality of all the reports.
• Capstock booking and UCR checks is done on daily basis.
• UPR and Equalization is checked on daily basis.
• Checking of Product Performance report for the month.
• Making Average AUM report on monthly and Quarterly basis.
Syntel Sourcing and Global Pvt Ltd. Aug 2006 to May 2010
Syntel is a provider of integrated technology and business solutions to companies in the
banking and financial services, insurance, healthcare and life sciences, retail, logistics and
telecom, and manufacturing sectors. It follows a global delivery model for its IT and KPO
services.
Team Leader - Operations
• Manage team comprising of senior associates, associates, management trainee, and
third party vendors leading to a team size of around 20.
• Daily fund accounting for State Street Corporation (Custodian) international funds
and domestic equity to keep a record for in and out of funds, which help to find out
total net assets value of fund, to calculate NAV and publish that NAV to NASDAQ.
• Deliver as per SLAs agreed with the clients to help them track and reduce employee
absenteeism and cost.
• Define standard times for activities and identify ways to reduce them.
• Identify and reduce process wastes in form of query time and add on work.
• Develop risk based audit controls in the process.
• Develop scientific tools to measure team and individual productivity and quality.
• Lead process automation projects to build efficiency in the team.
Roles and Responsibilities
• Build, define and develop processes to ensure zero loop holes and compliance failures
• Providing direction and motivation to the team for ensuring optimum performance
and timely sign offs.
• Motivate, counsel and coach team members to meet departmental KPI’s
• Build efficiency in operations by defining standard times for activities and identifying
ways to reduce them.
• Plan and drive operations of teams to ensure that they meet the required TAT and
SLAs at all point in time
• Forecast yearly volumes and prepare business cases for future FTE recruitments of
the team on an yearly basis
• Drive process improvements in terms of reducing process steps and automating
processes thereby reducing operational costs.
• Plan work stream audits to ensure compliance to process standards, company
guidelines, regulators requirements.
• Plan resources and leaves to maximize seat utilisation.
• To manage team attrition and retain talent.

• Ensure accurate and timely reporting of team’s performance.
• Conducting suitable training programs to enhance team’s operational efficiency and
cross training index thereby creating highly flexible teams. Plan refreshers / process
training for existing / new team members.
• Identify the knowledge gaps, plan refreshers /process training for existing /new
team members. Training agents and conducting feedbacks and team huddles to
bridge knowledge gaps if any.
• Designing Training Plans, monitoring the standards of quality and doing error
analysis to ensure timely sign offs thereby creating highly flexible teams.
Stock Holding Corporation of India Ltd. Feb 2006 to Aug 2006
SHCIL Services Limited (SSL) is the broking arm of SHCIL.
• Pay-In and Pay-Out of files.
• Attaining Customer grievances at the counter and resolving their queries.
• Resolving SEBI, NSDL queries through mail.
Sharepro Services India Pvt Ltd. Mar 2005 to Feb 2006
Sharepro Services (India) Private Limited is a SEBI Registered Category I Registrars to
Issues and Securities Transfer Agent. Sharepro also has Depository Connectivity both
with NSDL & CDSL.
• Public Issue of Dena Bank.
• Resolving queries of investor’s, SEBI etc on e-mail and telephone.
• Handled all the correspondence work of Dena Bank issue.
• Maintained MIS for more than 15 companies on weekly and quarterly basis.
Datamatics Financial Services. Aug 2002 to Mar 2005
A leading provider of Transformational and Outsourcing services.
• Scrutinize the application, updation and validation of data.
• Attending to Investors queries on telephone and e-mail.
• Maintaining records of undelivered bonds certificates and warrants.
• Activities related to Bank detail change, Address change,
• Non- receipts of Warrant.
• Activities related to Brokerage, Death Case and Operation work.
• Data Processing of both IDBI and SBIMF Schemes.
EDUCATION

• Postgraduate Diploma in Business Administration with specialization in Finance
from Welingkar Institute of Management- August 2007
• Bachelor of Commerce from Mumbai University.
• Diploma in Computer Course Application.
• Government Information Technology.

Resume - Ravish S Rao

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