1. Quinn Ferguson
972.765.3600 quinnferguson08@gmail.com
PROFILE
Fast learning, focused, outgoing and witty team player offering skills and experience in the following areas:
 Communication
 Knowledge of retail products and enthusiastic flair for salesmanship
 Customer Service; particularly skilled in resolving guest concerns
 Policies and Procedures
 Multitasking and Organization
 Continuous Performance Improvement
Noted for outstanding customer service and sensitivity to guest needs; always maintaining an upbeat and positive
attitude; creating a stress free and fun yet productive environment for guests and staff alike; resolving problems
quickly to ensure happy patrons.
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EXPERIENCE
05/14- WOW VIP EVENTS Dallas, TX
Present Promotional Model
Work events representing various companies as a Brand Ambassador and/or Spokes Model. Resume available
upon request.
02/13- R+D Kitchen Dallas, TX (Park Cities)
04/14 [Hillstone Restaurant Group]
Server
Worked as a server with duties including:
 Greeting/featuring tables
 Taking/inputting guests orders in a timely manner using “Aloha” system
 Running food/bussing and manicuring tables
 Extensive knowledge of menu
 Thinking ahead to accommodate guest needs
 Knowledge of wine list; preforming bottle service
 Responsibility with check/handling money
 Strive to make guests feel welcome/desire to return
08/12- BJ’S RESTAURANT & BREWHOUSE Fort Worth, TX
02/13 Server
03/11– GULFSTREAM Los Angeles, CA
02/12 [Hillstone Restaurant Group]
Server
Worked as a server including duties as listed above under affiliated restaurant, R+D Kitchen
02/11 – ZENGO Santa Monica, CA
4/11 [restaurant owned by Richard Sandoval; fine dining]
Greeter
Worked as a hostess with duties including:
 Providing a warm and genuine welcome to all guests
 Seating guests appropriately and in a timely manner
 Taking/seating reservations using Open Table
 Answering phone and accommodating guest inquiries
 Multitasking and coordinating guest flow and wait sheets
02/08– JUSTICE, INC. Flower Mound, TX
06/09 [retail store ages 6-12]
Manager
Hired as regular associate; promoted to manager position.
Managerial duties included:
 Efficiently executing proper procedure to open/close the store
 Coaching staff at start of/throughout shifts
 Extensive knowledge and interest in retail products
 Greeting and catering to customer needs
 Strong ability to relay knowledge of store promotions and information about retail products to
customers enthusiastically
 Resolving customer concerns in a diligent and genuine manner
 Creating relationships with customers
 Continuously building relationships and instilling customer loyalty
 Completing transactions and returns on register
 Responsible for balancing register and completing AM/PM bank drops
 Responsible for thorough inspection before signing for/accepting new shipment arrivals
 Conducting and leading monthly floor change/storefront redesign
 Striving to reach and exceed daily company goals; passionately self-challenged to surpass
projections (ADS, average dollar sale; and UPT, units per transaction)