1. Priyam P Dey
Address: 4A/3, Jai Trimurti, Sahyadri Nagar, Kalwa, Thane Maharashtra, India 400605
Mobile: + (91) 9699 80 60 57; Phone: + (91) 222 543 5223; Email: priyambioin@gmail.com
Senior Professional
• Versatile and accomplished Senior Professional offering over 8+ years of experience in the areas of
Operations , Sales and Market Developments in various Industries.
• A Capable Professional with the ability to assess changing market environs with an insight into the
domains of Market Research and increase in sales volumes
• Outstanding track record of Collections, Retention, Sales, and Recruitment through intense
knowledge of operational processes
• Recognized as a hands-on, in building business, handling difficult customers, team management,
motivation and leadership by example
• Exposure to Administrative roles and handling Business requirements.
• An excellent communicator with ability to work under pressure in fast-paced, time sensitive
environments. Proven ability to interact effectively with people of diverse nationalities and comfortable
working in a multi-nationality set-up.
Core Competencies
Client Relationship Management, Sales Management, Operations Management, Strategic Planning, Analytical
Thinking, Business Development, Public Relations, Training & Development, Administration, Market Research,
Negotiation Skills, Contract Management & Team Management
Special Achievements
• Introduced 2 new sectors for the company to increase client base.
• Successfully achieved targets and exceeded it by 20% on regular basis.
• Exceeded the Retentions target by 15% taking it from 55% to 71% in a span of 3 months.
• Introduced a new recording system for the organisation which helped the business in terms of customer
satisfaction & Compliance.
• Increased the Promise to pay ration by keeping constant follow-ups’ with the Clients.
• Was appreciated for the support provided for the retentions department.
Key Deliverables across Career Span
Operations Management
• Oversee customer service departments and assess that they are meeting customer satisfaction goals.
• Prepare, revise and submit reports, budgets and other documentation.
• Implement quality management and regulatory compliance strategies.
• Implement measure to provide motivation for employees.
• Communicate information to the departments filtered for management.
Sales Management
• Setting sales targets with effective management skills
• Proactive participation in liaising with inter departmental managers
• Maintaining detailed knowledge of the company’s products or services as per industry standards
• Successfully achieved the desired sales targets as per business requirements
• Achieved weekly, monthly and daily targets before the specified deadlines
• Arranging meetings with potential customers to prospect for new business
• Analyze business market and probable sales volumes
Priyam Dey
Mobile: + (91) 9699 80 60 57; Email: priyambioin@gmail.com
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2. Strategic Planning & Development
• Proven strategic planning processes to expand existing business
• Establishing measurable goals and achieving the ongoing development of the company
• Designing framework for decisions making and secured support and approval
• Proactive participation in benchmarking & measuring business performance
• Conducting discussions on the organization’s policies and strategic development
Administration
• Proficient in handling budgeting and cost management at higher levels of the industry
• Ensuring accuracy in the financial metrics of the business unit and measuring performance
• Effective usage office software consisting of email, spreadsheets and databases
• Delegating tasks to associates and managing workload and output
Team Leadership
• Setting direction towards achieving business objectives amongst departmental associates
• Possess Strong leadership management skills for enhancing best output from the members
• Handling and motivating team members and subordinates to effect positive and lasting change and achieve
higher performance in the workplace
• Functioning and effectively improving team management through discussions and team meetings
• Consistent review and up gradation of performance besides adapting new coaching and mentoring skills
Career Progression
Client Service Manager Mar 2014 - Present
Accenture
(Project – EQUINIX world’s Leading Datacentre)
• Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad
set of account and support related activities
• Serve as the client’s advocate
• Field and own client requests for post initial install (PII) services to existing contracts. Manage these PIIs
from point of client request to implementation of services.
• Manage and own coordination of activities with client and IBX operations from opportunity through receipt of
signed order, implementation and billing
• Manage and own resolution of cross-functional issues impeding client’s and/or Operations ability to install
and implement services
• Manage projects, research options, set proper expectations, execute thorough planning and effectively
deliver solutions within set timeframes
• Maintain contact with clients to understand evolving service and support requirements and to develop
relationships
• Drive process and policy change on client’s behalf
• Coordinate and manage select client quarterly business reviews
• Educate and orient clients to co. policies, procedures, and customer portal
• Support Sales Organization in select presales tasks
• Responsible for meeting or exceeding stated key performance objectives including client satisfaction, sales
satisfaction, operations satisfaction, and a number of task related metrics
• Develop and build relationships with cross-functional teams
• Maintain strong and current product and process knowledge
Business Development Manager Feb 2013 – Feb 2014
Silver Rains Marketing India Pvt Ltd.
• Call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet
potential clients by growing, maintaining, and leveraging your network.
Priyam Dey
Mobile: + (91) 9699 80 60 57; Email: priyambioin@gmail.com
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3. • Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive
conclusion. * Use a variety of styles to persuade or negotiate appropriately.
• Present new products and services and enhance existing relationships.
• Arrange and participate in internal and external client debriefs.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling
propositions and differentiators.
• Forecast sales targets and ensure they are met by the team.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
Business Development / CV Consultant Jan 2011 – Feb 2013
Chronos Technology Pvt Ltd, Mumbai
Chronos Technology is a fast growing company catering to worldwide recruitment markets, notably job
sites for US, UK and Middle East.
• Understanding the requirements of the position based on job market analysis and sincerely attending to it
• Reviewing resumes & conducting telephonic interviews with International candidates
• Conducting SWOT analysis of the candidates resume based on job market research data and identifying
important aspects of the profile
• Conducting telephonic discussion with candidates to discuss their profile and design comprehensive resume
strategy documents
• Coordinating with different teams to ensure timely services and maintain deadlines
Lead Advisor Mar 07 – Dec 2010
Hutchison 3 Global Services Pvt Ltd
Hutchison Global Services Pvt. Ltd. Is a 100% subsidiary of the Hutchison Whampoa Group a Fortune 500
company that introduced 3rd Generation telecom technology to the world.
• Contact customers regarding overdue accounts and determine reasons for non-payment.
• Recommend that accounts be shifted to a collection agency.
• Maintain accurate records about the customer payment status.
• Provide a helping hand to make sure payments are made.
• Also provided support to the Retentions team as business requirement.
• Maintaining excellent knowledge of products and services in order to understand customers’ needs.
• Respond to incoming requests for cancellation of services and persuade our customers to remain with us.
• Identify opportunities to turn dissatisfied customers into happy customers.
• Report regularly to team leader on all activities relating to the role.
Team Coach Aug 2005 – Feb2007
BlueSky Infotek Pvt Ltd
• To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve sales
objectives.
• Supervise the shift that was scheduled.
• Supervise Sales Representatives.
• Create reports showing Sales %, install %, adherence, and attendance etc.
Priyam Dey
Mobile: + (91) 9699 80 60 57; Email: priyambioin@gmail.com
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4. • Deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
• Monitors calls, provide feedback to reps and assist reps on sales %, install %, and quality assurance goals.
Customer Care Executive Mar 2005 – Aug2005
Godrej Lawkim Ltd.
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to
determine best use of resources.
• Serves as liaison between the customer and various departments.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any
planned adjustments.
Educational Qualifications
• Higher Secondary Certificate. Feb 2004
• Project Management Basics Certification Nov 2015
• Black Belt Champions Certification May 2016
• Currently pursuing BBA Final Year (Distance Learning) Ongoing
Computer Skills
• Knowledge of Microsoft applications, Excel, PowerPoint, Outlook, Proficient using platforms like Salesforce,
Siebel, PeopleSoft & Oracle.
Personal Details
Date of Birth: 19th
September, 1986; Nationality: Indian; Marital Status: Married; Languages: English, Hindi
and Bengali
References available upon request
Priyam Dey
Mobile: + (91) 9699 80 60 57; Email: priyambioin@gmail.com
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