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Maria Fernanda Isenhower .
2214 Clemson Dr Katy, TX 77493
Home: 832-437-5443. Cell: 832-971-1613. mfplareu@hotmail.com
Career Focus .
Highly motivated sales associate with extensive customer service and sales experience.
Detail-oriented Marketing Manager with excellent problem solving skills and extensive social media
marketing experience.
Well-qualified marketing professional adaptive to changing market conditions. Demonstrated ability to
provide leadership to an organization with a focus on revenue and product longevity.
Driven Marketing Manager with extensive background in print media. Strong ability to work within
teams and multi-task projects under strict deadlines.
Enthusiastic Marketing Manager and dedicated employee with high integrity, strong work ethic and great
leadership skills.
Summary of Skills .
• Human Resources Information Systems
(HRIS)
• Web-based reporting tools
• Business recovery and sustainability
• Business recovery and sustainability
• Operations analysis
• Process development
• Consolidations
• Foreign currency hedge funds
• Bank reconciliations
• Conflict resolution
• Complex problem resolution
• Needs assessments
• Communications audits

Accomplishments .
Audit Technology Integration
• Uncovered $500,000 budget process errors with development of a multiple source analytical auditing
tool.
Data Verification
• Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
Bank Audits
• 2009 Perfect Annual Audit Chase Bank at Fry and West Little York.
• 2010 Satisfactory Annual Audit Chase Bank at Fry and Morton.
• 2011 Satisfactory Annual Audit Chase Bank at Hwy 6 and Branch Forest.
• 2013 Satisfactory Annual Audit Chase Bank at Hwy 6 and Branch Forest.
• 2014 Satisfactory Annual Audit Chase Bank at Hwy 6 and Branch Forest.
• 2015 Perfect Annual Audit East West Bank Capitol Branch.
Professional Experience .
Assistant Branch Manager
July 2014 to Current
East West Bank - Houston,Texas
As an Assistant Branch Manager for East West Bank I am responsible for supporting the Branch Manager
to lead a branch team to achieve sales, service and operation excellence. As an Assistant Branch Manager
I assist in building and expanding commercial and retails sales relationships along with being accountable
for branch sales results. Incumbent will assist in mentoring and developing branch operations staff and
achieve challenging sales and services goals for all areas of the branch.
Assistant Branch Manager
June 2005 to June 2014
JP Morgan Chase Bank N.A. – Houston, Texas
Combine my operational expertise and managerial talent to excel as an Assistant Branch Manager, to
better help the branch run smoothly and efficiently for our customers.
Manage operational functions including loss control, compliance, and customer retention and audit
standards; supervise, coach and develop Tellers, Senior Tellers and Lead Tellers regarding policies,
procedures, products, systems, and banking transactions; draw upon a strong knowledge of branch
operations, paying and receiving transactions, regulatory compliance, and bank Policy and Procedures.
Lead and develop branch teller staff to meet customer's service needs and to foster an environment in
which all employees can perform their best work in a team environment.
Prepare and conduct periodic audits to all cash entities providing a surprise element for the sole
custodians, while taking measures to ensure patterns are not formed. The audits are performed monthly,
quarterly and annually.
Managed annual external audit. Reconciled and reported discrepancies found in records. Communicated
with customers, employees and other individuals to answer questions and explain information.
Reviewed files, records and other documents to obtain information and respond to requests.
Computed, recorded, and proofread data, records and reports.
Performed heavy bank reconciliations and cash flow statements.
Supervisor
November 2001 to June 2007
Starbucks Coffee Company – Houston, Texas
Manage store and employees, providing the knowledge accrued from training on coffee to better help
customers,
creating a great and friendly environment for them. Training new employees to be ready to serve. Balance
all the drawers at the end of every employee shift. Perform daily deposits.
Education .
Escuela de Azafatas y Relacionistas Turisticas Internacionales. 1995
Cali, Valle Del Cauca, Colombia
Tourism
International Travel and Tourism Business
Associate's Degree
Keywords .
Creative Problem Solving, Customer Satisfaction, Domestic and International Experience, Internal
Auditing, Bilingual in Spanish and English.
Employee Scheduling, Identifying risk assessment areas. Perform interviews to hire new tellers.
Communicating in oral and written presentations.

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Maria's Resume 2:15:16

  • 1. Maria Fernanda Isenhower . 2214 Clemson Dr Katy, TX 77493 Home: 832-437-5443. Cell: 832-971-1613. mfplareu@hotmail.com Career Focus . Highly motivated sales associate with extensive customer service and sales experience. Detail-oriented Marketing Manager with excellent problem solving skills and extensive social media marketing experience. Well-qualified marketing professional adaptive to changing market conditions. Demonstrated ability to provide leadership to an organization with a focus on revenue and product longevity. Driven Marketing Manager with extensive background in print media. Strong ability to work within teams and multi-task projects under strict deadlines. Enthusiastic Marketing Manager and dedicated employee with high integrity, strong work ethic and great leadership skills. Summary of Skills . • Human Resources Information Systems (HRIS) • Web-based reporting tools • Business recovery and sustainability • Business recovery and sustainability • Operations analysis • Process development • Consolidations • Foreign currency hedge funds • Bank reconciliations • Conflict resolution • Complex problem resolution • Needs assessments • Communications audits
 Accomplishments . Audit Technology Integration • Uncovered $500,000 budget process errors with development of a multiple source analytical auditing tool. Data Verification • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding. Bank Audits • 2009 Perfect Annual Audit Chase Bank at Fry and West Little York.
  • 2. • 2010 Satisfactory Annual Audit Chase Bank at Fry and Morton. • 2011 Satisfactory Annual Audit Chase Bank at Hwy 6 and Branch Forest. • 2013 Satisfactory Annual Audit Chase Bank at Hwy 6 and Branch Forest. • 2014 Satisfactory Annual Audit Chase Bank at Hwy 6 and Branch Forest. • 2015 Perfect Annual Audit East West Bank Capitol Branch. Professional Experience . Assistant Branch Manager July 2014 to Current East West Bank - Houston,Texas As an Assistant Branch Manager for East West Bank I am responsible for supporting the Branch Manager to lead a branch team to achieve sales, service and operation excellence. As an Assistant Branch Manager I assist in building and expanding commercial and retails sales relationships along with being accountable for branch sales results. Incumbent will assist in mentoring and developing branch operations staff and achieve challenging sales and services goals for all areas of the branch. Assistant Branch Manager June 2005 to June 2014 JP Morgan Chase Bank N.A. – Houston, Texas Combine my operational expertise and managerial talent to excel as an Assistant Branch Manager, to better help the branch run smoothly and efficiently for our customers. Manage operational functions including loss control, compliance, and customer retention and audit standards; supervise, coach and develop Tellers, Senior Tellers and Lead Tellers regarding policies, procedures, products, systems, and banking transactions; draw upon a strong knowledge of branch operations, paying and receiving transactions, regulatory compliance, and bank Policy and Procedures. Lead and develop branch teller staff to meet customer's service needs and to foster an environment in which all employees can perform their best work in a team environment. Prepare and conduct periodic audits to all cash entities providing a surprise element for the sole custodians, while taking measures to ensure patterns are not formed. The audits are performed monthly, quarterly and annually. Managed annual external audit. Reconciled and reported discrepancies found in records. Communicated with customers, employees and other individuals to answer questions and explain information. Reviewed files, records and other documents to obtain information and respond to requests. Computed, recorded, and proofread data, records and reports. Performed heavy bank reconciliations and cash flow statements. Supervisor
  • 3. November 2001 to June 2007 Starbucks Coffee Company – Houston, Texas Manage store and employees, providing the knowledge accrued from training on coffee to better help customers, creating a great and friendly environment for them. Training new employees to be ready to serve. Balance all the drawers at the end of every employee shift. Perform daily deposits. Education . Escuela de Azafatas y Relacionistas Turisticas Internacionales. 1995 Cali, Valle Del Cauca, Colombia Tourism International Travel and Tourism Business Associate's Degree Keywords . Creative Problem Solving, Customer Satisfaction, Domestic and International Experience, Internal Auditing, Bilingual in Spanish and English. Employee Scheduling, Identifying risk assessment areas. Perform interviews to hire new tellers. Communicating in oral and written presentations.