1. Sharmaine Jackson-Reed
272 Princeton Avenue
Jersey City, NJ 07305
Cell: 201-314-7765
Sharmaine523@aol.com
Core Strengths
Confident, articulate, and results-oriented customer service professional offering a strong
foundation in banking experience. I am a creative and enthusiast with a proven record of success in
prioritizing and processing workflow without supervision. Superior organization and communication skills,
committed to personal and professional growth. A team player acknowledged as a “Total Quality Customer
Service Professional” with areas of strengths in:
➢ Quality Customer Service
➢ Account Maintenance
➢ Planning
➢ Sales Staff Support
➢ Problem-
solving/troubleshooting
➢ Cash Management
➢ Relationship Management
➢ Staff Coaching/Monitoring
➢ MS
Word/Excel/PowerPoint
(Intermediate)
➢ MS Outlook & QuickBooks
(Basic)
Professional Experience
Provident Bank May 2012-Aug 2014
Teller Supervisor
● Maintains and controls consignment items.
● Promotes effective sales and service environment.
● Assures high quality of friendly customer service and adherence to sales and brand standards.
● Resolves customer inquiries/complaints and situations in a positive professional and efficient manner.
● Utilizes customer complaint procedures as needed.
● Participates in both internal and external sales activities.
● Monitors teller's performance relative to losses, differences and referrals. When appropriate, coaches for
improved performance.
● Achieves operational responsibilities in an efficient manner to help branch meet expense
Wells Fargo – Millburn, NJ
Customer Service & Sales Representative 2000 - 2011
● Solicited new accounts and cross-sold products and services over the phone and in-person.
● Supported sales representatives in opening new accounts and with upgrading existing service.
● Efficiently and effectively solved customers’ complex transactions and problems.

2. ● Performed a wide range of services including document preparation, researching and resolving routine to
complex problems and account maintenance.
● Maintained quality control/satisfaction records, constantly seeking new ways to improve customer
service.
Wells Fargo
Service Banker
2005 – 2009
● Handled inquiries and complaints from internal and external customers regarding financial products and
services over the phone and in person.
● Cross-sold and referred products and mortgages.
● Managed retail and service functions in absence of store manager.
● Assisted clients with account maintenance, account reconciliation, address change, stop payments,
account closings, transfers, notary, processing check orders and problem resolution.
Teller Manager 1999 - 2005
● Directly managed 8-9 tellers while mentoring and coaching them in a customer service and sales
environment.
● Ensured compliance and operational regulations were all kept in strict guidelines.
Education and Training
General High School Studies –Jersey City, NJ
Lincoln High School
References
Strong references promptly furnished upon request.