1. Kissy Jacobs 9801 W Fairmont Prkwy. #3904
Laporte TX, 77571
(832-882-0684)
turnerkissy5@gmail.com
PROFESSIONAL SUMMARY
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment,
with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills,
oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem
solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
QUALIFICATIONS
• Strong written and verbal communication skills Ability to work independently or with a team
• Excellent problem solving, time management and organizational skills
• Ability to handle confidential or sensitive information
• Ability to take/give credit card, checks, Po’s payments from customer/vendor.
• Creative problem solving works well under pressure
• Credit card processing and material handling
• Ups, Fed-ex shipping and/or receiving
• Proficient in Microsoft Office
• Ability to type 35 WPM
• Inventory clerk
• Appointment setting
• Quick learner
• Writing reports
• Work with Move, Intranet, Oracle, Navision software, Microsoft Outlook, SAP, EDI
WORK HISTORY
FRONTIER LOGISTIC Laporte, TX
Customer Service Representative/ TC 05/2014-06/2016
• Employ systems knowledge; possess self-motivation to learn what the system does and what it
can do to help you and your customers.
• Provide effective and timely verbal and written communication to customers
• Take ownership of customers by acting as a true customer advocate
• Solve problems with effective trouble shooting
• Process all requests within timelines set by customer
• Act as liaison between customer and operations
• Assure accurate data entry
• Manage customer inventory with re classing, relabeling product .
• Answer all customer complaints in a timely manner
• Understand and maintain all customer system
• Billing and inventory on accounts bi-weekly
• Run multiple reports though out the day
• Handling one very large account as well as several small accounts

2. LIFE LINE SAFETY Deer Park, TX
Receptionist 09/2013-11/2013
• Answer incoming telephone calls and provide a variety of services to customers, including assisting customer identify
product needs and placing orders.
• Efficient and accurate entry of customer orders; edits orders received for accurate pricing and codes.
• Efficient and accurate entry of credit memorandums.
Research products with vendors, including pricing and availability details.
• Establish and maintain good customer relations.
Work with internal customers (account managers, branch store operations, distribution, etc) to resolve customer
order conflicts.
• Maintains clean open order and backorder reports.
• Maintain current product knowledge.
• Provides branch store coverage when necessary.
• Assist in special projects (pricing, inventory, sales) ...
CODE RED SAFETY Deer Park, TX
Customer Service Representative 06/2012- 09/2013
• Answering an average of (50+) calls per day by addressing customer inquiries, solving problems and providing
new product information.
• Greeting customers entering the store to asset with each customer needs/wants.
• Taking credit card, checks, PO’s payments from customer.
• Perform PFT (with ½ face and full face masks) and MEQ test.
• Earned management trust by serving as a key holder, responsibly opening and closing the store.
• Communicate with vendor on back order availability, future inventory and special orders scheduled weekly
inventory from vendors
• Shipping/receiving ups/fed orders.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Works safely and meets the requirements of all safety procedures and rules as prescribed by State, Federal
and Company requirements.
WILSON SUPPLY La Porte, TX
Account Manager 10/2008- 05/2012
• Attracts potential customers by answering product and service questions; suggesting information about other
products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing
customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
EDUCATION

3. Houston Community College (60 credits) Houston, TX
• Bonnabel High School High School Diploma Kenner, LA
Houston Area Safety Council Houston, TX
• Basic Plus, Confined Space, General Safety, and Personal development