1. Ana Rosanna B. Onte
050-6970398 / 050-8069425
ana_bonife@yahoo.com
Date of Birth : January 14, 1988
Availability : Immediately
Filipino
EDUCATIONAL ATTAINMENT:
BACHELOR OF SCIENCE MAJOR IN PSYCHOLOGY - 2009
Adamson University
WORKING EXPERIENCE:
ZABEEL VETERINARY HOSPITAL June 7, 2015 up to
present
RECEPTIONIST
• Welcome clients and visitors, and attend to their needs.
• Receive and manage telephone calls.
• Schedule appointments and procedures.
• Call clients to remind them of appointments.
• Use positive customer service skills for client and staff communication
• Work patiently with distressed, frustrated or disgruntled clients.
• Monitor patient flow from check-in to discharge.
• Monitor schedule and flow.
• Master computer knowledge of hospital practice software. Enter clients/patients into hospital software
program. Access and modify patient information.
• Invoice and take deposits for services rendered.
• Manage the petty cash and monitor expenses.
• Provide hospital paperwork/forms to clients for clinical and financial arrangements.
• Maintain proper documentation of medical record.
• Receive and distribute mail, faxes, courier services, and messages.
• Relay appropriate information to/from clients to doctors and/or management
• Maintain inventory of stationery items and refreshments.
• Administer and monitor client satisfaction survey
1 - 3 Page “CV OF ANA ROSANNA B. ONTE”

2. • Take the minutes of meetings when required and circulate accordingly.
• Monitor office equipment to ensure it is in good working order
• Any other tasks required by the Assistant Manager for the effective operation of the Hospital, within the
competencies identified.
TOPAZ NICO INTERNATIONAL (Fujairah and Dubai Branch) May 21, 2011 – Jan. 25, 2015
OFFICE ADMIN / RECEPTIONIST
• Provides support for Operations Department and all the Managers with regards to all the customers
enquiry
• Provides administrative assistant to all the Managers
• Represent the company during the exhibitions in World Trade Center
• Monitoring monthly phone bills of the employees within the branch (Etisalat and Du bills)
• Making CID clearance/daily gate pass at Port of Fujairah for the visitors and employees of the company.
Assuring that the clearance will be approve by CID via checking requirements and details
• Dispatching/monitoring/checking invoices within/out of the country
• Receiving/answering mails through Microsoft outlook
• Meeting room booking
• Receiving/recording invoices from suppliers
• Daily dispatch of documents to Nico Dubai, Al Hayl, Fujairah and Fujairah Camp.
• Tracking down of lost/misplaced documents, receive date, sender and receiver.
• Booking of meeting room and announcement of meeting room bookings, and ensuring schedules do not
collide.
• Receiving Courier shipments, acknowledging receipt. Forwarding to correct department. Often times
asked to monitor and track expected incoming or outgoing shipment and its status.
• Keeping a visitor’s log entry book, to monitor and keep Gate passes of suppliers
• Dealing with fax documents incoming and outgoing
ADDITIONAL JOB RESPONSIBILITIES AS HR ASSISTANT – FUJAIRAH BRANCH
• Processing leave application of employee
• Announcement of Annual Leaves, HSE announcements,
• Monitoring and updating the employee’s leave plan every year
• Coordinating with the employee’s request and concerns
• Printing of Company notices for bulletin boards and posting it in bulletin board.
• Releasing / monitoring cheques from accounts department to suppliers
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3. • Coordinating with internal departments
NOKIA CARE - Philippines Sept. 27, 09 – Mar. 17, 2011
ADMIN & CUSTOMER SERVICE REP.
• Monitoring Units / Nokia phones with every specific information about the client and their handset
(batteries, charger, headsets, memory cards & other Nokia accessories).
• Observing Technician, CSR and Inventory Officer (Turnaround Time)
• Informing the clients / customers regarding the status of their handset every day.
• Computing the Nokia phone warranty and inform the client regarding the quotation.
• Making the daily reports specially the delivery reports regarding the Nokia phones for higher level of
repair to be forwarded to the head office. (Everyday)
• Receiving repair transfer (RT) from Head Office regarding the Nokia phones repaired
• Double checked the Customer Service Representative’s work including the physical checking of the unit
at the same time indication of details as per record.
• Assisting client in person about their cellphone whether it is for repair or inquiry.
• Expert in handling different customer’s feedback and concern especially “IRATE
• Attended: CMT 1 Training – for Customer Care Representative
SALES REPRESENTATIVE
• Phone accessories such as (charger, memory card, battery etc.)
• Manual monitoring accessories
• Sending accessories’ report everyday
JUSTO PLUMBING SERVICES – Philippines May 2009 – September 2009
SECRETARY
• Reports directly to Operation’s Manager: Typing correspondences read / reply incoming mails, filing
documents and control / monitor their movements within the Department
• Computing, analyzing and making payroll for the manpower every week
• Maintain the Project Document Control Systems in line with the Company procedures
• Check incoming / outgoing fax from / to customer
• Updates all the client/s contacts in the database for company references
• Ensure that all the incoming inquiries received are properly recorded and ensure completeness of the
documents
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4. • Maintain highest degree of confidentiality of the Company
ON – THE – JOB TRAINEE
NEW PERSONNEL BUILD. & CONSULTANCY SERV. Jan. 21, 2009 – March 03, 2009
Philippines
H.R. (RECRUITMENT)
• Making payroll and assisting applications in different section
• Giving different kinds of psychological test to the applicants
• Interviewing applicants
MAPUA INSTITUTE OF TECHNOLOGY - Philippines July 28, 2008 – Sept. 12, 2008
H.R. (COUNSELLING)
• Associate with students who are academically incapacitates to adjust on their new field of education,
leading them to their right courses that will take their interests.
• Making journal or case study, an investigation why student fails on his/her studies.
• Giving also recommendations to the student to be active to his/her studies.
SEMINAR ATTENDED:
ACSA and RSO Induction of Officers and General Assembly June 2007
Efficiency Training for Outreach Directors July 2007
Drama for Adolescent Reproductive Health January 2008
Solar Therapy September 2007
Food, Nutrition and Feeding Project May 2008
ADU – Beat: Soar higher with Coca – Cola Barkada Poster Making Contest December 2007
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5. EXTRA CURRICULAR ACTIVITIES
Outreach Directress
Handles activities outside the school and evaluating program facilities.
Adamson University Psychological Society (Batch 2007 – 2008)
5 - 3 Page “CV OF ANA ROSANNA B. ONTE”

6. EXTRA CURRICULAR ACTIVITIES
Outreach Directress
Handles activities outside the school and evaluating program facilities.
Adamson University Psychological Society (Batch 2007 – 2008)
5 - 3 Page “CV OF ANA ROSANNA B. ONTE”