1. Pauline Richburg
1482 Kindred Circle NW
Concord, NC 28027
pauline.richburg@yahoo.com
(910) 445-3884
Work Experience:
Allstate, October 31, 2014 – Present - Licensed Property & Casualty Insurance Agent
 Answer questions and complaints that customers have regarding their policy
 Make policy endorsements such as adding, removing & replacing vehicles on policies
 Update contact information such as address, phone number & email address
 Offer special services such as My Account, E-Bill & EZ Payment Remove & add coverage
Process payments by check, credit or debit card
 Brand the local agency on every call if applicable
Allstate, May 9, 2014-October 31, 2014 - Customer Insurance Representative
 Answer questions and complaints that customers have regarding their policy
 Make policy endorsements such as adding, removing & replacing vehicles on policies
 Update contact information such as address, phone number & email address
 Offer special services such as My Account, E-Bill & EZ Payment
 Remove & add coverage
 Process payments by check, credit or debit card
 Brand the local agency on every call if applicable
Connextions, Inc., June 10, 2013-May 8, 2014 United Healthcare Customer Care
Professional
 Answer inbound calls for United Healthcare Prescription drug plan members
 Assist members with billing questions & submit one-time EFT payments over the phone
 Assist with coverage information/levels within the plan & rejections
 Assist with monthly Explanation of Benefits Summaries
 Assist with formulary listings
 Complete non marketing fulfillments for members
 Submit coverage determinations & prior authorizations for medications
 Submit member complaints/Grievances (2 or more/day)

2.  Meets targets of AHT 5.40, ACW 60 seconds, AHT 30 seconds
 Complete assigned on the job trainings-online/classroom
Boys & Girls Homes of North Carolina, August 30, 2010-May 30, 2013, Residential
Counselor
 Provided direct live-in supervision and program implementation for 8-9 troubled youths at a
time
 Responsible for data management on all clients by submitting daily progress notes & incident
reports on Kaleidacare system.
 Participated in or initiated staff meetings with various service providers.
 Attended scheduled training sessions and weekly staffing.
 Completed all duties assigned by the director.
Victory Tabernacle Deliverance Temple, January 2009- August 29, 2010, Administrative
Assistant
 Provided administrative support to the Pastor, church administrator, church secretary &
financial director.
 Answer telephones & transfer to appropriate staff member
 Meet & greet clients & visitors
 Create & modify documents using Microsoft Office
 Performed general clerical duties
 Researched, prices & purchased office furniture & supplies
 Set up & open facility for meetings & conferences.
AT&T, July 23, 2006-December 15, 2008, 411 Operator
 Responsible for answering information callers & providing them with requested
information
 Responsible for keeping in compliance with the rules & regulations of the office call center
 Responsible for completing set aside training & learning new concepts in a timely manner
 Responsible for AWT or seconds per call to a maximum of 26.7 seconds per call.

Education:
Bachelor of Arts in Sociology (Degree incomplete)
Criminal Justice Administration
Claflin University, Orangeburg, SC 29115
Cumulative GPA: 2.803 out of 4.00 with 132 credit hours completed.
References Available upon Request