1. CARMELA LOMAX
647 HARVEY’S BRIDGE ROAD (C) 610.486.0388
COATESVILLE, PA 19320 LOMAXC2@MLHS.ORG
PROFESSIONAL SUMMARY
Accomplished Customer Service Representative with knowledge in general accounting, business writing,
insurance verification and physician scheduling. Excellent communication skills with the ability to work
independently as well with a team. Self-motivated and able to perform multiple tasks in high stress
environments. Detail-oriented with the ability to analyze, plan actions, and implement successful
solutions. Proficient with Microsoft Office Suite to include Word, Excel, and PowerPoint.
SELECTED CAREER HIGHLIGHTS
• Enhanced customer product understanding and improving the company image through responding to
client questions and comments.
• Successfully operates ten-line phone systems, averaging 100 to 200 calls per day, ensuring
customers/patients are properly connected with the appropriate person/physician.
• Coordinates scheduling of financially cleared services, i.e.: therapy and physician appointments with
oversight of the master schedule for clinician and patient averaging 130 recurrent patients seen daily
for therapies and 50 new and recurrent patients for physicians.
• Manages expense check request process for an average of 15-20 co-pays per day.
• Capable of handling demands of fast paced, high stress office comprising 15 physicians.
LEADERSHIP/ORGANIZATIONAL SKILLS
• 17 years experience as a Lead Patient/Physician Representative
• Served as primary customer service representative for the leading mortgage company in the nation,
PNC Mortgage Corp, averaging 10 research assignments per day with a 5 day turnaround on
solutions.
• Required to keep extensive computerized and manual documentation of all correspondence and
transactions made through the office.
• Assists supervisor in handling difficult customers over the phone or in-person often called upon to
provide supervision for the department.
• Trained and managed up to 5 temporary support staff, reducing the time normally spent on high
volume projects.
• Assists current supervisor with various special department projects.

2. Page Two CARMELA LOMAX
PROFESSIONAL EXPERIENCE
Bryn Mawr Rehab Hospital, Main Line Health System, Malvern, PA 19355 1997 - present
Patient Scheduling Coordinator
Provides superior customer service to large outpatient setting while performing project support duties for
supervisor. Serve on therapy scheduling taskforce.
Transamerica Real Estate, Exton, PA 19341 1994 – 1997
Customer Service Advocate/Tax Specialist
Managed filing of time sensitive documents to ensure successful transactions and closures.
Kelly Services, Inc., Lionville, PA 19353 1992 - 1994
Administrative Clerk
Provided clerical and administrative duties and projects for a variety of companies and industries.
Intermedia Marketing, West Chester, PA 19380 1990 - 1992
Lead Customer Service Representative
Participated in call center environment by successfully managing 200-300 calls per day.
EDUCATION
Strayer University, Newark DE,
M.S., Human Resource Management
Lincoln University, Lincoln University, PA
B.S., Political Science
PROFESSIONAL ASSOCIATIONS
Vice President of Gamma Sigma Sigma National Services Sorority Inc.
Golden Key International Honor Society, inducted 2014