Administrative, Customer Service, Inventory Management, and Direct Mail experience.

1. William Gallegos
Cell: 727 400 8938 dualityofg@yahoo.com
Key Objective: To obtain and secure a position within an organization that promotes a positive companyculture along with offering
rapid employee advancement when utilizing my talents in a professional yetfun work/office/business atmosphere
that encourages and facilitates continued career developmentwhile forwarding the company’s objectives.
Professional Profile
Proficientcommand ofthe English language. Profound sagacityof the business,marketing,and economics spheres acquired through
upper level education and pastwork experience. Accepts challenges with a can do frame of mind. Self-motivated,mechanically
inclined, computer savvy, assertive, dedicated, observant, considerate, organized, flexible,industrious, and innovative professional who
possess the abilityto focus on details while addressing multiple tasks and/or projects simultaneously. Skillfullydemonstrated a natural
tendency to conscientiouslyperform qualitywork in a timely manner. Effective communication and interpersonal skills with the capability
of working independentlyor in a team setting. Knowledgeable in modern office practices and basic office equipment. Successfully
exhibited exercising customer care know-how by satisfactorilygaining access to sensitive customer information for the purpose of
customer account maintenance,changes,and/or adjustments. Displayed a consistentpattern of successfullymeeting production
demands,projectdeadlines,and/or employee job performance metrics.Mature awareness to the concept of safety in the workplace
environment. Proven due diligence in keeping currentwith work/job specific marketplace information, markettrends,productofferings,
updates, innovations,and strategies. Strived to competentlylearn new work related techniques,processes,machines/equipment,
products,procedures,duties,technologies, and skill sets. Seasoned professional with a strong work ethic, positive attitude, sales force
familiarity, project coordination skills, plus an in-depth range of general business administrative abilities.
Primary Professional Experience
24-7 InTouch (2015-2016)
Joe Cool AC & Heat (2013)
United Mkg Sols (2012)
AGR Group (2011)
Bay Planning (1997-1999)
CSR, Appt. Setter,
Telemarketer,Recruiter
 : Contact Center skills delivering an amazing customer service experience focused on
inbound calls and email supportto address customer inquiries,complaints, concerns and
accountmaintenance requests,plus assisted customers in navigating their online account
profiles.: Set appointments for Central AC & Heat tune-ups.+:Call Center experienced
doing tele-sales ofmagazines,home alarm systems,and utilities.:Recruited Life Insurance
Agents via phone,fax, email,and direct mail,plus lead prospecting bycontacting individuals
interested in Life Insurance to verify info on emails and directmail replycards in order to qualify
the sales potential ofLife Ins. leads,also setappointments for prospective Life Ins. sales,and
contributed to the process ofcreating phone scripts,as well as supervised small phone room.
Bay Planning
Seminole, FL (1997- 2007)
Multitasking
Contract/Licensing Specialist
 Coupled with the intake and maintenance offiles,specialized in processing and submitting
pertinentdocuments/paperwork (i.e.contracts, applications,and related forms) to a network of
key life insurance companies for the purpose ofestablishing and identifying business
relationships between upper mgmt.,life ins.co.’s, licensed sales reps.,and customers/clients.
 Combined with composing introduction and appointmentconfirmation letters,acted as an
administrative pointof contact by gathering and communicating relevantbusiness focused
information (e.g.contract adjustments,hierarchy arrangements,newproducts, quotes &
comparisons,commission reports,rate changes,and underwriting issues) between upper
mgmt.,life insurance companypersonnel,licensed sales reps.,and customers/clients.
 Inventory managementby directly ordering supplies for out of office down-line Life Insurance
Agents, plus maintained an up-to-date organized inventory of directmail program materials,
sales kits,brochures,forms,applications,contracts,software,and general office supplies.
 Supervised,operated,and monitored printand mail machine/equipment (i.e.computerized
inkjetaddress & label printer,paper/letter folder,seven-piece insertion machine,and multi-feed
postage machine) operations,then delivered correctly labeled and properlypackaged mail
projects with regular daily outgoing office mail to the Bulk Mail location of the USPS.
St. PetersburgCollege
Clearwater,FL (1994-1997)
Physical Education
Student Assistant
 Supervised college campus exercise facility,instructed participating studentbodyand faculty
on proper use of exercise machines/equipment (i.e.free weights, Nautilus machines,steppers,
treadmills,and cycling machines),informed students and instructors/teachers aboutvarious
exercises and routines,plus joined in on regular routine housekeeping ofmachines/equipment
and workout areas,as well as assistPhysical Education Instructors in completing body
composition (i.e.muscle to fat ratio) analysis for enrolled Personal Wellness students.
Education
2000 – 2002 University of South Florida
Saint Petersburg, FL
Bachelor’s Degree
Major: Interdisciplinary Social Sciences
Minor: General Business Admin
GPA: 3.39
1994 – 1998
1994: Phi Theta Kappa Honor Society.
1997: Who’s Who Among Students in
America’s Colleges and
Universities.
St. Petersburg College
Clearwater, FL
Associate’s Degree
General Studies
GPA: 3.24
Computer Skills: Accredited online courses completed for MicrosoftOffice 2010 & 2013 Word, Excel and Excel Formulas,
PowerPoint,and Access, plus experience utilizing Outlook, also able to quickly learn different software systems,
platforms, and/or websites,as well as skilled atkeyboarding/typing (i.e.45 wpm), emails,and Internet navigation.
Language Skills: College educated in reading,writing,and speaking Spanish atthe Intermediate level.