1. Jennifer D.
Weng
Gained reputation as a dependable, resourceful & detail oriented temp worker for
employment agencies throughout the Central New Jersey area. Served in customer service
& administrative support roles for clients in the retail client services industries. Answered
over 50 calls daily, maintained excel spreadsheet updated client database using Promatch.
● Service-oriented & hardworking office support professional with several years of
experience in customer service; primarily phone support in retail & client services.
● Skilled in Adobe Creative Cloud suite, Premier, Illustrator, Photoshop & InDesign
● Expert interpersonal and communication skills -- known for tactful handling
of sensitive, confidential issues; ability to resolve customer complaints.
● Reputation for dependability, honesty, dedication and enthusiasm. Provide premium
service to both internal and external customers.
● Intermediate skills in MS Office Suite (Word, Excel, PowerPoint & Outlook),
demonstrated the ability to learn new computer programs quickly.
Experience
Air Contact Transport​ (Cranbury, NJ) 11/2014 - 4/2016
Claims/ Customer Service
Answered calls regarding parts from over 60+ car dealerships and processed all related
paperwork in timely manner.
● Handled approx. 50-70 calls per day regarding missing parts, damaged parts or any
other issues a dealerships might have with any part we delivered for Ford.
● Processed reports for management in order to see where the breakdowns with
deliveries
● Assisted in processing new hire paperwork from applicants and any current
paperwork between current employee and main office responsibilities.
● Batched and resolved all freight processed daily and routed onto its designated
truck.
Contracted Assignments
Aerosoles​ (via Premier Personnel Group) 4/2013– 10/2013
● Customer service
● Inbound /Outbound calls
● Product Knowledge
CoWorx (Staffing Services)​ ​Phillips Van-Heusen, Williams-Sonoma, Costume Super Center and
Aerosoles. ​2011-2013
● Inbound/ outbound calls
● Medical open enrollment
● Contacting employees/ clients for document verification
CSC​ (via Axion Healthcare) 2010-2011
● Handled a range of administrative support & clerical functions for clients
● Call center inbound/outbound verification purchase orders
● Ecommerce
Macy’s East​ (Edison, NJ) 11/2004 - 4/2005
Better Career salesperson
● Sales
● Customer service

2. The Home Depot​ (Bridgewater, Watchung, NJ) 4/2003 - 11/2004
Bookkeeping/Computer Room
● Prepared, proved & calculated over 30 registers daily.
● Counted the vault throughout the day to record & reconcile its vast amount.
● Handled & rerouted approximately $3000 to $5000 every few hours per cashier.
Payplus Software​ (Somerset, NJ) 8/2000 – 03/2001
Support Technician
● Installed & troubleshoot proprietary software using Windows ’95 platform.
● Provided email & telephone support to users on a national basis.
● Updated support log, contacted clients & created new documentation.
Help Desk Analyst
Nobody beats the Wiz/Cablevision (Edison, NJ) 8/1993 – 08/2000
● In 1996, with the integration of Sales Audit & Help Desk, I was promoted to the
Information Technology department.
● Provided phone support to over 60 stores as well as main office personnel.
● Created an up-to-date Standard Operating Procedures manual for the Help Desk.
Education
Graduated 2016 Anthem Institute Graphic Design North Brunswick, NJ
Graduated 1990 Notre dame High School Lawrenceville, NJ