1. -
OBJECTIVE
To secure a challenging position with a growth oriented company that is a well-established
organization that allows me to contribute my skills and experience in the field of Office
Administration, Management and Customer Service.-
Skills  Excellent Organizational
Skills
 Strong Customer Relations
Skills
 Computer Proficiency
 Data Entry
 Telephone Answering, 12-Line System
 Word Processing and Typing
 10-Key Calculator
 Filing
 Microsoft Office
WORK EXPERIENCE
Department of Family & Children Services
January 2014 – Present
Economic Support Specialist
Utilizing my personal computer skills as well as DFCS training to use State required program systems to
assist case manager with the initiating process used to open or renew a client case. As well as review
applications from applicants and register cases. Greet clients as they enter the county office and offer
assistance as needed. Developed a training guide for coworkers to use as a point of reference. Create a
database to track client applications, implemented statistical reports for all to use, as well as another to track
the daily, weekly and monthly workload. Also I use my organizational skills to file, order supplies, plan unit
functions, and scheduled all unit board room meetings as well as take minutes. Answer the telephone at the
front desk while representing the company in a professional and businesslike manner. I am knowledgeable
with the use of Microsoft office software and applications to maintain records of customer calls and
resolution. Register applications and/or reviews using appropriate criteria and policies consistently and
according to established guidelines. Resolve customer concerns in an appropriate and timely manner is top
priority, in conjunction with performing other professional responsibilities as assigned.
Northside Hospital
September 2009 – February 2013
Service Tech Team Lead
Responsible for the ordering of supplies and restock of all offices located in my zone. Sanitize exam rooms
and office area to doctor’s expectations. Provide customer service to the office staff as well as the patients.
Keshani Robinson
2 0 9 9 M a r t in L u t h e r K in g J r . D r .
Atlanta, Georgia 30318 - United States
Contact (404) 399-5875
Keshanirobinson@yahoo.com

2. Manager of a department whose chief responsibility was to oversee the training and safety of new hires.
Ensure that all health and HIPPA standards are met. Implement a new cleaning process and team strategies,
reducing unnecessary man hours. Maintain a list of offices and surgical rooms that required housekeeping
attention.
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Conway
May 2008- June 2009
Receptionist/ Front End Lead Cashier
Provide Customer Service within the office which included handling incoming calls.
Ensured all deposit was secured at the end of each business day including cash, postdated checks, and non-
sufficient funds. Refunds were calculated at the end of each day to for the daily, week and monthly store
profits.
Responsible for recognizing fraudulent activity among staff as well as customers. Devised a data report for
shipping and receiving. Create a weekly work schedule for cashier team members. As well as ensure time
sheets were sent to payroll.
Tuesday Morning
March 2008- February 2009
Key Holder
Open and close the store. Provide Customer Service within the office which included handling incoming
calls.
Ensured all deposit was secured at the end of each business day including cash, postdated checks, and non-
sufficient funds. Refunds were calculated at the end of each day to for the daily, week and monthly store
profits.
Responsible for recognizing fraudulent activity among staff as well as customer, as well as shipping and
receiving. Create a weekly schedule for cashier team members, as well as ensure time sheets were sent to
payroll.
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EDUCATION
Fredrick Douglas High School, Atlanta, GA, August 1998 - May 2001
High School Diploma in College Prep, 3.2 Grade Point Average
Herzing University, Atlanta, GA, August 2010 - Present
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SKILLS
Offering advanced skills in time management, computer software, Creative thinking, Strategic
thinking, Artistic, Marketing, Analytical, Reliability, Patience, Multi-tasking, customer service and
experience in an Office setting environment.
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CLUBS AND ORGANIZATIONS

3. Participated in the Drama Club, Chest Club and Big Sister program.
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REFERENCES
Upon request