1. NANCY L. WARREN
warrennancy2@gmail.com
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OBJECTIVE: To return to an administrative position that utilizes my many years of office experience.
SUMMARY: Dedicatedand focusedwithadvancedunderstandingof customerneedsresultinginsuperior
customerservice. Excel at prioritizingandcompletingmultiple taskssimultaneously. Followingthroughto
achieve goals. Answershighvolumes of incomingcallswhile handlingin-personinquiresfromclientsaswell as
colleagues. Flexible andhardworkingwitha strongdrive tosucceed.
HIGHLIGHTS/PROFESSIONAL SKILLS
MicrosoftOffice Outlook Typing/ Transcription/DataEntry
Windows Excel MediTech/EMR / MagiInfo
Multi-Line Phones Faxing/Scanning/Copying InternetResearch/Filing
Organization Grammar/Proofreading/Editing ExcellentCommunicationSkills
Self-Starter Problemresolution Deadline Oriented
EMPLOYMENT HISTORY
COMMONWEALTH OF MASSACHUSETTS/ DIVISION OF PROFESSIONAL LICENSURE 01/2013 – Present
 Office Specialist - Front Desk Receptionist
 Consistent implementation of outdated contact list for various Boards of the Commonwealth of Mass;
researching new laws and policies regarding licensing for consumers).
 Implemented various lettersfor the Real Estate Board to make applications for customers an easier
task as walk-ins.
 Duties includeanswering multi-linephones for 100+ personnel for 31 registration boards,sortingand
date stampingincoming, outgoing mail,filing -- workingwith the Accounting Unit, Office of Legal
Counsel,Office of Prosecutions, Hearings Officers,Occupational Schools, Officeof Investigations,
Plumbing,Real Estate and more.
 Recording weekly calendar of all Board meetings and hearings for pubic and departmental notification
usingMagiInfo Programas well as Excel and Word Document
 All other duties as assigned. Extremely fast-paced.
VARIOUS TEMPORARY EMPLOYMENT AGENCIES 11/2011 – 01/2013
 Call Center Representative (Card Fraud Analyst for Major BankingFirm) – 3 month assignment
 Call Center Representative (Major Boston Teaching Hospital –patient appointments, follow-up care, referrals,
updatingpharmaceutical issues) –3 month assignment

2. EMCARE, INC. - HOSPITALIST PROGRAM SITE MANAGER/COORDINATOR 3/2009 – 11/2011
 Essential Dutiesand Responsibilities – (CompanyContract Ended)
- Implemented new office manual for day-to-day procedures to include hospital systems
as well as requirementsof EmCare.
- Coordinated the professional billingprocess,requiring considerableamount of data entry.
- Reviewed medical charts for accuracy and completeness for 14 hospitalists.
- Copying/faxing/compiling medical records for accuracy. Aided in billinginquiries,complaints and resolutions.
- Interacted with Site Medical Director,ClientServices Manager, National Medical Director,and
Director of Documentation Education for documentation problem solving,lack of compliance,
in addition to quality assurance.
- Served as an effective liaison for patients,RTI, the Inpatient Services Division,Credentialing and the
hospital medical and nursingstaff,maintainingpatientconfidentiality/HIPAA compliance/laws.
- On-call schedulingfor two medical facilities,updated as needed to electronic/written formats.
- All other duties as assigned. Extremely fast-paced and deadlineoriented.
VARIOUSTEMPORARY EMPLOYMENT AGENCIES 2007 – 2009
 Provided diverse administrative/secretarial/receptionistsupportfor varied institutions/companies (hospitals,
privatehealth careagencies,Federal Government, attorneys, and more).
 Duties included receptionistresponsibilities,multilinephones,assistingvisitors,maintainingcalendars,scheduling
appointments, medical transcription and standard typing,filing,settingup filingsystems,orderingsupplies and
resolvinga rangeof administrativeproblems and orderingof archived records.
 Provided all delegated duties as requested.
SELF-EMPLOYED MEDICAL TRANSCRIPTIONIST 1985 – 2007
 Sound knowledge of advanced medical terminology,anatomy, physiology and diseaseprocesses. Excellent
knowledge of medical style, grammar and spelling –includingthecorrect use of punctuation and capitalization
rules,includingmeanings of acronyms. Proficientin the four basics work types (History,Physical Exam,
Consultation,Operativereports and DischargeSummaries),as well as specialties,includingbutnot limited to
Orthopedics,Rheumatology, Dermatology, Pathology and General Medicine.
 Detail oriented with a 24-hour deadlineto meet daily. Courieringwork to various locations when necessary.
EDUCATION
Northeastern University – Boston - Medical Terminology, Anatomy, Laboratory Path Studies
Bentley College – Brookline/Waltham- Business Pre-Law
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RECENT NOTARY PUBLIC FOR THE COMMONWEALTH OF MASS – Commissioned until September of 2021
PRIOR FEDERAL CLEARANCE / PRIOR SPELLING BEE CHAMP
** *** References provided upon request*****