1. Jessica N. Aguiar
235 Clark Place, Elizabeth, NJ 07206- (908)956-3559- Jnaguiar86@gmail.com
OBJECTIVE
To work for an established and innovative business where I can utilize my technical skills in a team environment
where I can apply my interpersonal and linguistic skills in English, Portuguese, and Spanish
SUMMARYOF QUALIFICATIONS
Over 10 years of job professional job experience including clerical based and customer service based
positions
Strong interpersonal, written, and verbal communication skills
Highly adept at learning new technologies and job processes
Enthusiastic group leader, team member, and individual worker
WORK HISTORY
Customer Service – Opti-Pak, Newark,NJ (2/2016-Present)
Answering phones and emails, taking all orders and managing all orders both imprinting and stock. Following
up with customers when needed about their orders.
Office Administrator – Kessler Rehabilitation Center,Newark,NJ (8/2014-2/2016)
Greeting patients, data entry, scheduling appointments, verifying insurance, updating patient charts,faxing
plan of care to doctors, filling, and making weekly bank deposits, answering all incoming calls.
English Teacher – Wise Up, Curitiba, Brazil (1/2010-6/2014)
English Instructor in multilevel school of Languages teaching conversational skills to adults and children
seeking higher proficiency in the work place utilizing the Cambridge and Lexical approach teaching method.
Receptionist – OMNI Instrumentation Services, Inc., Linden, NJ (3/2008-12/2009)
Open, close, and invoice all service dispatches and back-up to front receptionist with switchboard. Also,
insure customers were acknowledged and greeted upon arrival.
Service Admin Dispatcher – Emtec Inc., Springfield, NJ (4/2005-3/2008)
Opening and sorting all incoming mail as well as receiving all deliveries, and generate and maintain service
related correspondence including contracts, invoices, retainers, support agreements, contract renewals and
open purchase orders. Troubleshoot and assist clients with step by step instructions to resolve software issues.
Manage 18 field technicians with service orders via dispatching system and resolve problems pertaining to
service disputes. Support clients with placing service call and scheduling appointments and registering all HP
care packs that are sold company wide and provided customers and sales representatives with the proper
documentation of proof of registration.
Cashier/Customer Service - Daffy’s,Elizabeth, NJ (6/2003-4/2005)
Recommend, Select, and help locate merchandise based on customer requests. Handle all financial
transactions at service counter.
EDUCATION
Network Systems Administrator - Cittone Institute, Edison, NJ – (9/2004-4/2005)
4.0 GPA, Learned how to build networks with servers and computers as well as how to maintain the network
using Windows XP, and 2000.
LANGUAGES
English (fluent) | Portuguese (fluent) | Spanish (proficient)
TECHNICAL SKILLS
Able to type 60 WPM,great multi-tasker, organized, detail oriented. Advanced in Microsoft Office (Word,
Excel, PowerPoint, Outlook), Windows XP, 2000, 7 & 8
