1. RICHARD FROMAN
302-2 Blunt Ave., Prairie Grove, AR 72753 • Cell: 870-484-0190 • rfroman6@gmail.com
Professional Summary
Security Services Supervisorsuccessfulat troubleshooting and handling store support issues in a timely manner. Equipped
with excellent communication and people skills.Collaborates with security personneland store management to ensure the
highest level of safety. Supervised, trained and scheduled 13 operators (employees).
Skills
 Positive & Effective Leader, Scheduled, Trained & Supervised 13 Operators, Forklift Experience
 Hourly Shift Management, Effective Communications Skills
 Computer proficiency typing 50 wpm, Data Entry, 10-Key, Copier, Printer, FaxMachine
 Excel, Spreadsheets, Microsoft Word, PowerPoint, Bosch Program, TPX Program,
 Accounts Payable Experience, Budgeting, Bookkeeping, Status Reports
 Prepare & File Taxes Manually & with TaxPrograms for Customers & Companies
 Exceptional Telephone Etiquette on a Multi-Line Phone (Up to 9 lines)
 Efficient Multi-Tasker, Quick Learner
 Customer Service & Relations-Oriented
 Conflict Resolution,ProblemSolver,Stays CalmUnder Pressure
 Opening and Closing Procedures, Knowledgeable of Stores AlarmSystems
 Attention to Detail, Organized
 Always Listened to Suggestions and Concerns of All the Operators
Work History
Security Services Supervisor, 03/1994 to Current
Dillards Corporate Office – Little Rock, AR
 Monitored burglar and fire alarms.
 Dispatched local fire/police departments & store personnel to check on alarms. Helped
Assist associates with opening and closing alarmsystems.
 Updated store access to panels.
 Updated store call lists for stores across the country.
 Effectively managed a high-volume of inbound and outbound store calls with tact and professionalism.
 Met all customer call guidelines including service levels, handle time and productivity.
 Supervised a teamof 13 operator personnel employees & schedule employee shifts.
 Properly trained operator personnel employees on how to monitor alarms.
Accounts Payable/Tax Preparer, 01/2002 to 04/2006
Jackson Hewitt – Little Rock, AR
 Prepared taxforms & helped customers with taxquestions.
 Worked directly with management to provide the best customer service for clients.
 Entered numerical data into databases in a timely and accurate manner. Organized forms, made photocopies,
prepared correspondence.
Sales Associate/Cashier,07/1990to03/1994
Sears Automotive – Little Rock, AR
 Greeted Customers promptly
 Received customerpayments.
 Described productsand servicesin detail.
 Assistedcustomers in selecting automotive batteries basedon needs.
 Processed customerreturns.
 Assistedon salesflooras neededto maintain service standards.
Education
Associates inAccounting:Accounting,2011
Pulaski Technical College -North Little Rock, AR
Associate of Arts:General, 2008
Pulaski Technical College -North Little Rock, AR
Associate of Applied Science:Electronics/ComputerMaintenance,1992
Arkansas State University - Beebe,AR