Jennifer Lane is seeking a leadership position utilizing her skills in customer service, communication, multi-tasking, and project management gained over 9 years as a successful Team Lead and 17 months working with payers and providers to ensure claim payment. She has a history of producing accurate reports meeting guidelines and building effective teams. Her experience includes enrolling medical groups and providers with payers, overseeing a team of enrollment agents, and providing impeccable customer service to patients, doctors, and insurers.

1. Jennifer Lane
996 Main Street  Dunedin FL 34698  (727) 218-8629  Jenniferlane19@Gmail.com
Objective
Leadership position allowing for utilization of multi-tasking techniques, customer service,
communication, and project management skills proven by 9 years of being a successful Team Lead,
followed by 17 months working closely with payers and providers to ensure claim payment for
provider services rendered.
Profile
Personable Customer Service professional with an ability to maintain a sense of humor under
pressure. Talent for mentoring and taping into the best of what people have to offer in an ever
changing work environment. Demonstrated history of producing accurate, timely reports meeting
stringent company guidelines. Flexible and versatile in a wide variety of settings. Thrive in deadline-
driven environments. Excellent team-building skills. Managed Outgoing and Incoming Sales calls in
a high energy, fast paced call center. Responsible for assurance of client satisfaction while adhering
to strict policies.
Skills Summary
 Project Management
 Report Preparation
 Quality Assurance
 HIPAA Certified
 Microsoft Office
 Customer Service
 Phone Sales
 80 WPM Typing
 Insurance Verification
 10 Key Proficient
 Office Management Skills
 Resourceful
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY/ORGANIZATION
 Proficient in the use of system databases, updating and maintaining records
 Prepared daily reports for internal use detailing sales results and budgetary needs
 Communicated medical concepts to patients using layman’s terms to facilitate understanding
 Conducted small-group sessions to educate and motivate teams
 Responsible for coordinating with outside Sales Agents to achieve multiple sales goals
 Complied with all healthcare facility, HMO, and insurance requirement
 Conversed daily with Insurance companies and healthcare facilities for insurance verifications
 Met time sensitive deadlines on projects and consumer requests
 Responsible for enrolling medical groups and providers in different payers in relation to the medical facility in
which they are providing services.
 Responsible for following up with providers and payers to ensure timely enrollment in insurance plans, to
reduce possible loss of AR.
 Was tasked with the responsibility of overseeing enrollments of both established groups as well as
establishing new facility enrollments.
 Worked efficiently and effectively with outside resources to meet department / company demands.

2. CUSTOMER SERVICE/PROBLEM SOLVING
 First-rate ability to assess and understand customer requests
 Ability to use judgment and investigative techniques to identify the source of a customer’s true concern
 Self-sufficiently used all resources available to examine, research and resolve customer’s concerns
 Consistently maintained high volume, accurate results as proven by company audits and reports
 Provided creative input to problem solving strategies resulting in companywide process improvement
 Oversaw a team of 12 New Customer Enrollment Agents and provided impeccable customer service.
 Obtained daily referrals from Doctors, Clinics and Diabetic Educators
 Responsible for achieving a monthly quota
 Increased client base by 32,000 new patients from MD referrals annually
 Resolved customer concerns regarding new patient orders, insurance coverage and product usage
 Communicated via telephone and email with providers on a regular basis.
 Ability to prioritize and self manage.
 Maintained high quality relationships with providers, addressing concerns and special requests, as needed.
 Successfully worked with management directives, in helping to reduce company AR.
Employment History
EmCare- Clearwater FL
HR Benefit Coordinator, February 2015-current
Responsible for entering and maintaining provider’s files into ORACLE, ensuring all information is
correct and up to date for payroll. Daily activities include, but are not limited to helping providers
with FMLA, Worker’s Compensation, Direct Deposit, and any and all benefit questions.
EmCare – Clearwater, FL
Enrollment Specialist, May 2013- February 2015
Enrolling providers and medical groups with payers to ensure payment of patient claims.
Insurance Administrative Solutions – Largo, FL
Customer Service Representative, January 2012 – Current
Processing Medicare Supplement claims in a high volume call center, catering to all needs of the
client
CCS Medical– Clearwater FL
Promoted to NCE Team Lead, November, 2002 to August 2011
CCS Medical- Clearwater, Fl
Promoted to Insurance Verifier/Trainer, October 2000 – November 2002
Dealing with Medicare, Medicaid and Private Insurance
CCS Medical- Clearwater, Fl
Customer Service Representative May 1999 to October 2000
Education
Crystal River High School, Florida
Diploma 1992
References Available Upon Request