1. Jamie Cabrinha
408.849.6866
jcabrinha808@gmail.com
Creative, engaging, high energy professional with a proven track record of successfully providing world class services
and solutions to improve the Customer Experience. Effective managing multiple projects and personnel successfully.
Excellent communication, training, negotiation at presentation skills at C-Level. Demonstrates decisive sound
judgement, strong problem solving skills and diagnostic abilities with analytic attention to detail. Highly efficient
and productive working under pressure in a fast-paced environment.
WORK EXPERIENCE
Call Center Supervisor - Intelicare Direct, San Jose, CA
10/15 - 9/16
Typically responsible for 11-15 people. Ensured operators followed break schedules, minimized downtimes and other
distractions. Monitored calls randomly to ensure operators were courteous, attentive, helpful, professional and
respect concluding the calls on a positive note if possible. Took escalation calls. Effective at quickly de-escalating
irate customers and negotiating reasonable solutions. Documented agent stats, and calls results daily to ensure
accuracy and timely response to issues. Addresses agent disputes and concerns in a timely manner. At management
request often covered as site manager assuming responsibilities of call center.
Recruiter – CET Staffing, San Jose, CA
11/11 - 2/13
Responsible for recruiting candidates for specific jobs within numerous industries. Ensured records related to
compensation, health insurance and backgrounds for employees were properly maintained. Executed and planned
workforce strategies and created job descriptions. Built networks and cultivated working relationships with clients
and contacts. Gave presentations at group meetings and job fairs. Conducted interviews, prepared offer letters and
new employee orientation packages.
Operations Manager – JR Construction, Campbell, CA
7/06 – 9/11
Supported the management team. Maintain project schedules. Managed crew assignments accordingly. Provided
estimates and follow-up on decision process. Managed general accounting, [purchasing supplies, processing payroll and
invoicing. Audit periodically for accuracy. Addressed customer concerns and complaints in a timely manner. Ensured
customers adhered to payments schedules.
Sales Manager – The Wireless Shop, Campbell, CA
2/01 - 7/06
Established retail sales location specializing in the sale of wireless communication service. Maintained employment
status with Verizon, Sprint, Nextel and T-Mobile before and after closing retail site. Targeted specific accounts
within assigned territory. Provided ongoing customer support, marketing, product education and training.
Global Account Manager – Alps Electric Inc., San Jose, CA
8/84 – 1/00
Managed high profile fortune 500 accounts ensuring business operations ran smoothly. Demonstrated sound business
judgment and made key business decisions. Responsible for handling sales-related member service issues in a timely
manner. Cultivated strong relationships within a diverse range of people and job functions. Developed high profile
global customer from non-producing status to largest revenue producer within one year effectively maintaining
position for twelve consecutive quarters. Navigated account resources to develop business opportunities. Continually
exceeded customer expectations and requirements per results of Customer metrics.
Education
Wilcox High School, Diploma
Technical Skills
MS Office Suites, Word, Excel, PowerPoint, CRM, SalesForce, Supply Chain Inventory Management
