1. Cynthia Loos
41 Bogey Lane
Trabuco Canyon, CA 92679
Cindy.loos1@gmail.com
949-793-0897
Summary of Experience
 More than 15 years’ successful experience in international customer service and support with recognized strengths in
account maintenance, problem-solving, trouble-shooting and sales staff support.
 Customer Service Professional with reputable global security corporation.
 Possess solid computer skills.
 Excellent working knowledge of Oracle , Lotus Notes, Microsoft Word, Excel, Outlook, Sales Force.
Synopsis of Achievements
 A motivated self-starter, highly organized, directed and detail-oriented.
 Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude.
 Pleasant, energetic and outgoing personality.
 Exceptional problem solving skills.
 Successfully completed required training.
 Strong work ethic and team player.
 Developed reputation as an efficient service provider with high levels of patience and accuracy.
Employment
HID Global Corporation, Irvine, CA 2006-2014
Customer Service Representative
 Provide support and liaise with offices in UK, Asia, India, Mexico, Brazil, and Argentina.
 Answer a high volume of incoming customer service calls from global customer base and internal personnel.
 Accurately and efficiently enter local and international orders, change orders and returns daily.
 Assisted customers with tracking information, lead times and order status.
 Review backlog report and liaise with other departments to forecast ship dates.
 Support field sales team by providing reports, sales order status, price quotes and product availability.
 Provide customer with technical assistance.
 Process applications for high security formats.
 Work with end user and integrator to establish a unique format.
 Setup new accounts using SalesForce.com
 Maintain account database daily and verify for accuracy.
 Answer customer questions and concerns related to product.
 Create contracts in contract database.
 Track orders using UPS and Federal Express.
 Communicate and coordinate with other departments and partners in order to fulfill customer needs.
 Follow up on customer inquiries.
 Provide support throughout the department with filing, printing, mailings, faxing and scanning as required.
Hoffman Southwest Roto Rooter 2003-2006
Call Center Representative
 Answer incoming calls in a call center environment.
 Obtain information related to the customer.
 Schedule sales and service appointments for plumbing technicians.
 Confirm information to the customer.
 Set up and verify database information for accuracy.
 Responsible for 10 cities in the southwestern United States.
 Set up new customer accounts.

2. IFlow Corporation 1998-2003
Customer Service Representative/Receptionist
 Received customer purchase orders via fax and telephone.
 Entered new orders in computer system using Platinum software.
 Prepared orders for entry into windows based computer system.
 Maintained delivery schedules for manufacturing departments.
 Issue debit memos, credit memos and return authorizations.
 Set up new accounts and verified for accuracy.
 Answer multiple line switch board.
 Welcome and announced visitors.
 Open and distribute mail.
Education
Ward Melville H.S. East Setauket,NY
SuffolkCommunityCollege,Selden,NY