1. Melody J Redhead
Address: 29 Belfry Drive, Leicester, LE3 6UU
Tel: 0116 4315347 Mobile: 07817 427712 Email: melodyredhead@hotmail.com
PERSONAL STATEMENT
As an experienced and highly motivated office administrator, I have a proven track record of providing exemplary levels
of service to both customers and providers. Existing and potential clients will be impressed by the meticulous
management of their orders and accounts, allowing long-lasting relationships to be formed.
SKILLS AND ACHIEVEMENTS
Communication skills
 Practised in the use of all forms of telecommunication and IT when responding to clients, colleagues and third
party providers.
 Excellent report writing and accurate completion of invoices, order forms and internal memorandum.
 Able to use extensive interpersonal skills when managing customer expectations and conflict resolution.
Flexibility
 A desire to improve personal skills and business role through learning and development.
 Regularly assisted other teams and departments when business needs were affected by low staffing levels.
 Capable of shifting my own time and workload priorities in response to the demands of any given situation.
Initiative
 The experience of resolving complex queries and requests from clients independently but also confident in
seeking support from colleagues and management.
 Taking the lead when building relationships with new and existing providers, as well as guiding them through
internal systems and IT programmes.
 Assumed the responsibility of training colleagues when new systems and work practices were introduced.
WORK EXPERIENCE
Customer Relations Manager December 2014 – June 2015
P J E International, 120 Bulls Head Street, Wigston, Leicester LE18 1PN
Responsibilities
 Managed a portfolio of warm and cold leads to arrange follow up appointments for sales team.
 Developed a basic knowledge of Construction Law, essential for the needs of the business.
 Daily usage of Outlook, Excel, Word and Sage ACT.
Installations Clerk October 2014 – December 2014 &
Office Administrator/Coordinator November 2013 – October 2014
Fischer Future Heat Ltd, The Waterfront, 19-20, North Mills, Leicester LE3 5DH
Responsibilities:
 Confident handling of both inbound and outbound calls to current and prospective customers.
 Call backs to potential customers to arrange appointment dates for product installation.
 Responded to urgent inbound service requests from customers with product faults.
 Focused complaint handling and resolution in order to maintain business objectives.
 Strong persuasive techniques when promoting and selling additional products/services.
 Effective planning of routes, driving times and stock control for company installation team.
 Supported the installation team with equipment maintenance and replenishment.
 Assisted the management team by covering the office supervisor when absent.
 Flexible in carrying out all other general office administrative tasks.
Receptionist/Administrator April 2013 – August 2013
Streamline Press, 11 Boston Road, Beaumont Leys, Leicester, LE4 1AA
(Temping via Maloy & Flynn employment agency 2 New Walk Leicester LE1 6TF)

2. Responsibilities:
 Meeting and greeting visitors, announcing them to directors and sales reps, providing refreshments if required.
 Managed high volumes of inbound calls from all client groups and directing them to the appropriate department.
 Maintained and responded to all correspondence on behalf of the company directors and management.
 Ensured confidentiality when monitoring and updating staff personnel files.
 Supported the management team by reviewing and filtering vacancy applications and CVs.
 Carried out credit rating checks on potential business partners.
 Organised the ordering and replenishment of office supplies when required.
 Accurate data entry and order processing through internal and third party systems.
 Filing all completed printing jobs, delivery notes, paper invoices.
 Assisted the finance manager with any additional tasks.
Insurance Replacements Advisor/Business to Business Advisor - July 1996 - January 2013
Jessops Ltd, 98 Scudamore Road, Leicester, LE3 1TZ
Responsibilities:
 Validation of customer claims through insurance companies and loss adjusters.
 Liaised with repair agents and courier companies to arrange collections and deliveries.
 Managed high volume inbound and outbound calls from all client groups.
 Accurate data entry and order processing through internal and third party systems.
 Arranged quotations of products and services for all client groups.
 Office ‘Champion’ and main contact for main Insurance provider.
 Worked with B2B customers e.g. NHS, Police, Schools, City & County councils sales.
 Covered the main reception and switchboard when required.
Switchboard Operator/Office Clerk - September 1988 - July 1996
Walkers Timber, Humberstone Rd, Leicester
Responsibilities:
 Managed the company switchboard and front of house reception.
 Processed invoices and credit notes through clerical and in-house IT systems.
 Liaised with colleagues and third party providers to satisfy customer orders.
 Organised incoming and outgoing post and maintaining accurate filing systems.
EDUCATION
 Desford Community College, Leicestershire
 Market Bosworth High School, Leicestershire
Qualifications
 CSE pass grades in: English, Maths, French, Biology, Art (2D & 3D), and Drama.
ADDITIONAL INFORMATION
 Successfully completed the Pitman Elementary course in typing.
 Excellent computer skills, including Microsoft Word, Excel and PowerPoint.
 Completed various in-house training programs for the photographic industry.
 Passionate music lover, regularly travel the country to watch live bands.
REFERENCES
 Available on request.