1. Zelma Jones
5751 Riverdale Road
College Park, Georgia 30349
zelmajones@hotmail.com
470-333-6607
A Professional Customer Service Executive with over 10 years of customer service relationship
in various customer related fields. Strong organizational and leadership skills and well educated
on multiple programs and software utilized a corporate environment
WORK EXPERIENCE
Customer Account Executive
VXI Global Solutions – Comcast Bulk Tenant College Park, Georgia
1/2016 – Present
Duties include inbound tier 1 technical support for all lines of business. Provide detailed
information on Comcast products and services. Recommend upgrades, promotional offers and
additional services. Educating customer on billing issues and applying credit adjustments and
processing payments.
Geek Squad Agent
Wipro Technologies
9/15 – 12/15 Hire Dynamics
Duties include inbound triage technical support for existing customers and providing basic
troubleshooting on various internet devices, remote troubleshooting escalating to higher tier 2
support
Live Chat Agent /Email agent Inbound Customer Care Agent
Donnelly Communications / Carters Osh Kosh B Gosh Atlanta, Georgia
6/2014 to 8/2015
Duties include providing outstanding customer service for new and existing customers with
Carters Osh Kosh B Gosh online orders. Provide one call resolution to customers when
processing orders, cancelations, modifications and or exchanges. Recommend online services
and new arrivals while maintaining a friendly attitude with the customers in a call center
environment. Position advanced to remote agent for additional clients Lenox Fine Dinnerware
and Aerosol women shoes
Tier 1 Customer Care
AT&T High Speed Internet - Las Vegas, NV
5/2012 to 1/2013
Tier 1 Customer Care Specialist duties include providing outstanding customer service for new
and existing customers with AT&T DSL service. Assist with self-installation; troubleshoot and
resolve issue that pertains to their service. Recommend AT&T products and service and maintain
a friendly attitude with the customers in a call center environment.

2. Default Aversion Specialist
SALLIE MAE - General Revenue Corporation - Las Vegas, NV
2005 to 2006
Default Aversion Specialist duties included handling calls regarding federal student loans
delinquent over 6 months, provided students with options to prevent default on their student
loans. Complied with Federal guidelines, collected payments on outstanding student loans and
completed all required monthly individual and team goals, maintained a professional customer
service relationship with customers and employees.
Administrative Assistant
T. J. MAXX and More Department Store - Marietta, GA
2004 to 2005
Administrative Assistant / Cash office duties consisted of maintaining work schedules for store
managers and associates. Respond to e-mail's filing of daily and monthly reports and scheduled
weekly and monthly store manager and associates meetings. Processed and facilitated new
employee group orientation of 15 – 20 and processed terminations. Responsibilities also includes
opening and closing store registers and processed daily deposits, completed monthly audits for
the Cash Office and Layaway Department. Maintained daily reports and scheduling of employee
coaching
EDUCATION
Nevada State College Henderson Nevada
BA Psychology 2009
REFERENCES PROVIDED UPON REQUEST