1. Address:22563 Middleburg Plain City Rd.
Plain City,Ohio43045 JODI L. WRIGHT
Phone: 937 875 1254
Email:Jodiw911@gmail.com
RESULTS ORIENTED,PROACTIVEAND RESOURCEFUL COMMUNICATION PROFESSIONAL.
SKILLS SETS INCLUDE:
 Building productive relationships and winning customer loyalty.
 Rapidly addressing and taking prompt action during emergencies and coordinating procedures and communications.
 Outstanding problem solving and active listening skills—able to defuse difficult customer situations with tact and ease, achieving
winning outcomes for both thecustomer and the organization.
CORE COMPETENCIES
 Customer Service Excellence  Administration & OrganizationalSkills  Superior Communication Skills
 Dedicated / Tenacious Follow Up  Problem Solving & Analysis  Mentoring & Reliability
 RelationshipManagement  Emergency & Crisis Management  Prompt & Proactive Response
PROFESSIONAL WORK HISTORY
Absence Management Specialist
Customer Service Representative
CareWorks Absence Management
Dublin, Ohio
April 2015 - present
October 2014 – April 2015
Promoted to AMS:
 Serve as primary contact for client by managing leave of absence administration (FMLA,STD,LTD).
 Administer and manage logistics of claims through tasks including: Analyzing FMLA claims todetermine eligibility and
certification in compliance with state and federalregulations Staffing claims with clinician,as appropriate Coordinating certain
ty pes of leaves with client Human Resources Departments Troubleshooting disability and absence issues.
 Prepare reports and analysis on various compensation,benefit and absence tracking.
As CSR,
 Supported absence management operations and provided customer service toclaimant by documenting absenceinformation.
 Compiled and communicated absence and return towork information tospecialists.Accurately documented allactions.
 Anticipated,recognized,and solved problems independently and consulted appropriate resources when needed.
 Maintained confidentiality as indicated by company policy and procedures.
Customer Service Representative Verizon Wireless – Dublin, Ohio February 2012 –June 2012
 Performed allaspects of customer support: Answering telephones Data entry Administrative and documentation functions.
 Streamlined business operations and improved efficiency,while maintaining, organizing,and retrieving customer data.
 Managed a high-volume workload within a deadline-driven environment with due diligence, professionalism,and integrity.
 Addressed allissues encompassing billing and policy issues, proficiently calculating rates and issuing adjustments.
Communications Dispatcher City Of Yuma Police – Yuma, Arizona August 2009–January 2012
911 Dispatch Operator Miami County Comm. Center – Troy, Ohio May 1999 – August 2008
 Proactively addressed andinvestigated 911 emergency calls and complaints from the public.
 Dispatched personneltoemergency scenes,aligned resources, and maintained radiocontact and status of police and fire units.
 Remained in constant contact with the caller, compassionately determining the natureof the problem and providing updates.
 Consistently maintained radiolog of all transmissions and processed reports and warrants.Operated videodisplay terminal.
Claims Representative All State Insurance – Yuma, Arizona November 2008 –May 2009
 Demonstrated thorough knowledge of insurance products,policies and procedures,and insurance information systems.
 Adv ised clients,providing sales consultation and efficient claims processing.
 Prov ided prompt,courteous,and knowledgeable customer service,and earneda loyal clientele.
 Inv estigated, evaluated,and settled claims,applying technicalknowledge and relational skills topromptly and justly close cases.
TECHNICAL SKILLS
MS Office | Ty ping speed 60-65 wpm | Computer Aided Dispatch (CAD)
CERTIFICATIONS
APCO Certified (The Association of Public-Safety Communications Officials International)
EMD Certified (Emergency Medical Dispatch) | CPR Certified
CUSTOMER SERVICES PROFESSIONAL
OFFICE MANAGEMENT
HELPDESK ASSISTANCE  ADMINISTRATION  TIME MANAGEMENT
COMMUNICA TIONS DISPATCHER
911 | EMD
PUBLIC SAFETY  EMERGENCY/CRISIS MANAGEMENT  MULTITASKING