1. Lindsey G. Reid
204 E Baseline Rd Mesa, AZ 85204/ 480-273-4003/ lindseyreid88@yahoo.com
Personal Summary – A reliable, positive, capable and enthusiastic individual with ten+ years of customer focused experience,
five+ years of management experience including three years within a payment processing call center and over one year of
sales and account management experience. Well versed in change management with a passion in providing a memorable
customer experience.
C U S T O M E R S E R V I C E R E P R E S E N T A T I V E ( C S R )
AMERICAN FAMILY INSURANC-EMESA, AZ 2016-PRESENT
 Service Inbound/Outbound Inquiries from new and
existing Insurance clients-50-100+ per day
 Qualify Applications for Property and Casualty Insurance
 Data Entry personal information into Apex
 Monitoring Social Networks for Advertising the business
and ongoing promotions
 Collect and process monthly payments
 Monitor ANS-customer email inquiries
M E R C H A N T S E R V I C E S T E A M L E A D E R
PAYPAL – CHANDLER, AZ ▪ 2012-2016
 Managed 15-20 teammates with duties ranging from
coaching, conducting side by sides, assisting with
product knowledge, training new hires and upskill
classes, Drive results based upon a specified metric goal
by quarter, half, and annual date
 Completed projects for upper management for a
department of 150-200 agents: Projects included items
such as cross-site assistance, Quality Data Assurance,
and orbit ticketing system
 Shared best practices among customers and agents,
Communicated risk policies, dispute and chargeback
procedures and assisted in the acquisition of
supplemental information from the customer to enable
appropriate risk management
 Completed Customer Identification Process (CIP) using
Lexis Nexis on new and existing merchant accounts
 Made empowerment decisions using discretion outside
of risk and company guidelines if necessary
A S S I S T A N T O P E R A T I O N S M A N A G E R
FITNESS WORKS, MESA, AZ ▪ 2010 – 2012
 Managed team of 25-30 employees
 Created bi-weekly schedules, trained new hires, delivered
paychecks, interviewed and processed applicants, Serviced
attrition and employment, Conducted Daily deposits
 Serviced inbound and outbound calls regarding customer
service, EFT ( Electronic Funds Transaction) updates,
renewals, and collection of dues
 Managed and Stocked Inventory
 Filled in for Sales to build revenue
 Documented business needs, equipment assessments, and
maintenance logs
O P E R A T I O N S M A N A G E R
LA FITNESS, MESA, AZ ▪ 2007 – 2009
 Managed team of 15-20 employees
 Created bi-weekly schedules, trained new hires, delivered
paychecks, interviewed and processed applicants, Service
attrition and employment, Conducted Daily deposits
 Managed and Stocked Inventory
 Serviced inbound and outbound calls regarding customer
service, EFT ( Electronic Funds Transaction) updates,
renewals, and collection of dues
 Backed up Sales Overflow by giving tours, creating
contracts, managing pricing, building revenue, and creating
positive experiences
 Documented business needs, equipment assessments, and
maintenance logs

2. S A L E S - A S S I S T A N T A C C O U N T M A N A G E R
READY AUTO TRANSPORT, MESA, AZ ▪ 2011 – 2012
 Utilized multi-tasking abilities to address customer
inquiries in a blended inbound/outbound phone
environment
 Serviced inbound inquiries from new and existing
merchants
 Outbound calls to 100-150 merchants on a daily basis
regarding topics such as order status, service inquiries,
sales, problem solving, and retaining merchant
relationship
 Organized data entry and documents using Microsoft
word, excel, and outlook
 Motivated by daily sales expectations among teams
M A K E U P A R T I S T
FREELANCE/PERSON AL, ALL OF PHOENIX, 2010-PRESENT
 Working by referral or personal advertising on social
media, I set appointments with new and existing clients
for any occasion ranging from but not limited to: School
Dances, Weddings, Parties, Everday Use, Graduation,
Halloween, Recitals, Picture Day, etc.
 Teach tutorials for customers on what will work best
with their complexion, face shape, occasions, etc.
 Provide the products to apply the makeup or use
customer’s personal products upon request
 Complete orders for customers of products used and
collect payments
 Bring Lookbook of past clients, ideas for the occasion,
looks to choose from: Work with client directly to get to
know them and what style they want and together we
choose the right look
 Provide a “trial run” or “Practice Session” before any big
event with client
R E C E P T I O N I S T / P E R S O N A L A S S I S T A N T
LASH ADDICT AND BEAUTY BAR, TEMPE, AZ ▪ 2015
 Serviced Inbound calls for inquiries, to set appointments,
customer service related issues
 Made outbound calls to confirm appointments, collect past
due payments, increase revenue with new clients/referrals
 Collected payments and managed cash register
 Managed social media for salon advertisement
 Set appointments for each Lash Technician
 Personal Assistant to Salon owner: duties ranged from
ordering and picking up meals, transporting her children,
restocking the salon supplies, reconciled salon’s revenue
accounts, available for anything needed by the owner
S K I L L S
Applications: ADP, adVANtage, Kronos,
LexisNexis, Nice!, OMX, Pandora, Salesforce,
Pegasus, Avaya, CMS, Salesforce, PDA,
Dropbox,
Competencies: Dealing with Ambiguity,
Developing Direct Reports and Others, Mutli-
Tasking, Time Management, Problem
Solving, Drive For Results, Managing Through
Systems, Conflict Management.
Fluent in Microsoft Office Suite
E D U C A T I O N
High School Diploma from Skyline High
School in Mesa, Arizona
Pursuing an Associate’s Degree in
Business from MCC Online
A C C O M P L I S H M E N T S
Recipient of Senior Agent Commitment to
Excellence Award in Business Support for
2014
Recipient of Commitment to Excellence
Award for Top Team Performance from
2012-2013