1. Alyssa Benson
101 Hasting Ave  Wallingford, PA 19086
(610)241-6821 acbenson4687@gmail.com
Sales and Customer Support
A Recognized Expert in Medical Billing, Sales and Customer Service, Experienced in All Aspects of
Account Maintenance, Payment Processing and Consumer Satisfaction
Proven experience providing customer service for several different companies, able to make immediate
contribution to any team, demonstrates the ability to effectively handle situations or inquiries while working
within policy, procedures and standard processes, detail oriented ,able to analyze, prioritize and resolve
client requests or issues quickly and effectively ,excellent communication and negotiation skills both oral and
written, remarkable interpersonal, organizational and time management skills. .
CORE COMPETENCIES
Order Management  Goal Oriented  Customer Relationship  Team Management  Organization 
Written and Oral Communication Skills  Phone Manner  Microsoft Word  Microsoft Excel 
Critical Thinking  Client Service  Account Leadership  Communication  Payment Processing
EXPERIENCES AND ACHIEVEMENTS
DuPont August 2016-Present
DuPont is a science company dedicated to solving challenging global problems, while creating measurable and meaningful value
for its customers, employees and shareholders.
Building Innovation’s Sales Support Representative
 Tracked Sales data and maintained customer purchase histories for Regional Sales
Representatives.
 Worked on and created various Salesforce.com standard objects like, accounts, contacts,
opportunities, products, leads, reports and dashboards.
 Schedules the reports, and dashboards for management and all the department heads by email.
 Support outside sales team with time sensitive quotes, samples, and documentation.
 Worked on various marketing campaigns to generate sales for local distributors.
Source Recovery Services, Mount Laurel, NJ January 2013-July 2016
Collections Specialist for a Business to Business Collections Agency (Part Time)
 Help company achieve first place in liquidations rankings
 Reviewed accounts on credit hold to determine if orders can be released
 Acted as the third party collections agency
 Contacted appropriate businesses to collaborate with billing departments to assure payment was received
 Performed national business to business collections for 6 different client accounts
 Located bills and sent them over to appropriate customer or client to receive payments is requested/
disputed
 Collected and managed in a first party environment for a major propane company
 Collected Business to Business accounts effectively and efficiently

2. t Utilized Excel to enter data, create pivot table and crunch numbers for client collections
ProCo LC January 2016-July 2016
(Contract Position)
Offers Strategic Business Services for the Health Care Industry
t Utilized FACS System for medical billing and coding
t Followed up with payers to resolve all rejections, denials, re-submissions, and appeals.
t Followed up with Insurance claims, Preauthorization’s, and confirmed timely filing with all claims Primary
and Secondary
t Sent medical records, EOB’s and claims if the insurance company denied a claim.
t Utilized Hospital systems such as Epic, Star, Meditech, Caramedic, Shore, Dorchester, St Charles Regional,
Emdeon and Epremis.
t Communicated with insurance Company’s, program staff and other internal stakeholders to settle billing
issues and resolve open claims
t Used EVS to see if the patient is covered under Medicaid, or if Medicaid is their Secondary Insurance
Medscope America March 2014-January 2016
(Contract Position)
Medical Alarm Solutions
t Responsible for the entry of consumer’s orders through faxes and emails
t Looked up consumers by their Government ID number to see if they qualify for subsidized Medical Alarms
Systems
t Handled calls from Case Managers regarding consumer’s accounts
t Used programs such as HCSIS (The Home and Community Services Information System), The United
Healthcare Portal, Horizon Navinet, Louisiana SRI Portal, PCA (Philadelphia Corporation for Aging), and
CRM
t Called Case Managers to make them aware of any changes to a consumer’s account.
t Utilized Microsoft Excel to organize and sort consumer’s information for various projects.
Independence Blue Cross April 2014-January 2015
(Contract Position)
Independence Blue Cross is the leading health insurance organization in South Eastern
Pennsylvania
Billing and Data Analyst (Contract Position)
t Investigated and analyzed credit information
t Assisted with the collection of past due accounts
t Performed business to consumer collections
t Solved and research delinquent accounts as well as complex credit problems for payment
t Processed and applied insurance payments to customer’s accounts
t Reviewed and responded to customer service requests for billing inquiries
t Handled appropriate refunds for specific departments
t Responsible for completing data entry projects on Microsoft Excel

3. t Responsible for reviewing and identifying discrepancies in numerical figures
Connect America/Medical Alert, Broomall, PA February 2013 – April 2014
Industry leading company for personal emergency response systems
Customer Service Representative/Billing Clerk
t Performed business to consumer collections
t Made calls to delinquent customers to assure that payment were received
t Handled incoming calls from customers that required assistance with billing inquiries
t Negotiated delinquent balances due.
t Worked out payment arrangements with customers
t Processed payments and issued refunds electronically to bring accounts current
t Persuaded customers to keep subscription to existing service
t Entered all customer information and large sets of data in Excel
t Created reports in Word
t Managed all incoming and outgoing email correspondence in Outlook
KIMBERLY CLARK CORP, Newtown Square, PA February 2009 – December 2013
Kimberly-Clark is a leader in essentials for a better life in paper products and janitorial
supplies.
Sales and Marketing Representative
t Responsible for executing a variety of marketing and sales projects through contacting current customers
and new customer via outbound calls
t Scheduled appointments with qualified leads to maximize the efficiency of field sales in North America
t Researched prospective accounts via digital validation
t Responsible for scheduling two appointments per day as well as making 85 outbound business calls
t Updated account data in Excel and Salesforce.com
Education
Strath Haven High School, Wallingford PA -Graduated
Widener University, Chester PA 2005-2009
Bachelor’s Degree
Business Major