Heather Nichole Francis is seeking a position that utilizes her extensive sales experience, customer service skills, and ability to speak to people. She has over 15 years of experience in staffing, human resources, and administrative roles. Her experience includes recruiting and qualifying candidates, managing customer accounts, resolving issues, and establishing partnerships. She is currently pursuing additional education in bookkeeping, accounting, and office management.

1. Heather Nichole Francis (713) 294-9418
Objective
To secure a position with a respectable, reputable and established company that can utilize my extensive
sales experience, hr history, great customer record, ability to speak and people skills. I am a self-starter,
motivator, and always seek to expand knowledge and education.
Experience
2014 New Braunfels Utilities/ Robert Half New Braunfels, TX
Administrative Assistant
 Worked with multiple office and business suites from Word, Excel, Publisher, to Arc Gis, Cityworks, StandAlone,
Navaline. Processed Payroll in ADP as well as in paper format, to insure proper job coding and billing. Worked
closely with business development and crew foremen to dispatch and create work orders in MCare. Answered
customer calls and concerns regarding water issues and meter sets, assisted in developing new rotating on call
schedules and standby assignments for all department employees.
2008-2014 Local and regional companies Oroville, CA
Personal consultant, independent contractor
2007- 2008 @ Work Personnel Services Chico, CA
Business Development Manager
 Responsible for directing employees in their day-to-day tasks, also for leading the team and increasing brand
awareness, bringing in new customers, and coordinating public relations efforts. Other duties included
budgeting, customer service, data analysis, sales, marketing, preparing customer proposals and contracts, and
a variety of other business activities. Established and Improved revenue, created new sales and customer
satisfaction.
 Maintained my established partnerships with Butte College, Unemployment and with the One Stops. Guest
spoke with Butte College and JSW, State of California P.A.C. Meetings, and many state and local rehabilitation
organizations.
 Also included customer invoice adjustments, accounts receivable/ accounts payable, customer service, work
comp insurance, and problem resolution.
2006- 2007 Labor Ready Inc. Chico, CA
Sales Specialist
 Provide excellent customer support in all aspects of labor industry from qualifying candidates to payroll services.
Responsible for sales and new account management. All duties include but are not limited to Invoicing, payroll,
best match dispatch, sales, A/P and A/R, marketing, and much, much more. Interviewed and qualified new
candidates, and key skilled positions.
 Improved revenue, sales and customer satisfaction.
 Established partnerships with Butte College, Unemployment and maintained partnerships with the One Stops.
 Also included customer invoice adjustments, collections, customer service, and problem resolution.
2003- 2006 Manpower Inc Chico, CA
Staffing Specialist
 Increased GP from $-75 Thousand to $150 thousand.
 Doubled orders per representative from 500 hours to 4500 hours.
 Developed accounts that were impossible for others to land.
 Managed Major corporate and local accounts, staffed positions, and wrote contracts for new business.
 Interviewed and qualified new candidates, and key skilled positions.
 Established partnerships with Butte College, Unemployment and maintained partnerships with the One Stops.
 Also included customer invoice adjustments, collections, customer service, problem resolution, and much more.

2. 2001-2004 Manpower Chico, CA
Manpower In house Staffing Specialist; Marketing Manager/ Developer
 Worked directly under John Lamontt District Manager for Northern California Farmers Insurance.
 Trained and developed marketing plans to develop new business, business operation, and customer service.
 Implemented training course for new recruits - speeding profitability.
 Allstate Insurance: Provided customer service, quotes, policies, and bookkeeping.
1999-2001 Human Resource Solutions Chico, CA
Human Resource Specialist
 Feather River Tribal Health: Pre-screening of applications for doctors and staff, managed 200-line switchboard
phone system, data entry, finalized documents and correspondence to be mailed.
 Nor-Cal Waste Systems of Butte County: AP/AR clerk in accounting office, Collections, system trained and
responsible for reconciling all accounts, balancing records, scales and deposits.
1998-2003 Butte County Adult Support Oroville, CA
Education: Oroville Career & Technical Center Oroville, CA
Currently attending Full-Charge Bookkeeper courses, Office Management,
Accounting, Office, Excel, Access, Power Point, Word, accounts payable,
accounts receivable, accounting, and more.
References:
David Martin New Braunfels Utilities 1-830-660-1317
Santiago Quiroz New Braunfels Utilities 1-830-660-1783
Rachel Eichman Branch Manager (VIP-Staffing) 1-210-701-3099
Brandon Deleva Unicode Consulting 1-210-687-4625
Nidia Hodges Office Manager (@ Work Personnel) 1-530-204-9736
Laura Loveless District Manager, Labor Ready 1-707-592-2357
Brooke McAllister/Bartels Branch Manager Eureka, Ca 1-707-476-9037
Catherine Madsack Previous Branch Manager Manpower 1-530-966-1270
Brad Jacobson Agent Farmers Insurance 1-530-891-7900
Danna Andrews Roplast Industries 1-530-532-9500
Frank Noland Vice President North Continent 1-530-566-0306
Damian Mrakuzic Butte County One Stop Manager 1-530-846-6545
More reference available upon request……