Clara D. Murphy has over 20 years of experience in customer service, sales, and medical administration. She has an Associate's degree in Medical Office Administration and various certifications. Her experience includes roles as a Call Center Supervisor, Benefits Advisor, and sales positions at insurance companies. She is skilled in technical areas, customer service, and meeting sales goals.

1. Clara D. Murphy
9127 County Line Road  Kernersville, NC 27284
Mobile Phone: (336) 588-8653
E-mail Address: cldemur@gmail.com
EDUCATION
Guilford Technical Community College
Associates in Applied Science in Medical Office Administration, May 2012
Certificates: Medical Office Billing and Coding, Claims Processing, Hospital Billing and coding, Electronic
Medical Records,Medical Office Administration
CERTIFICATIONS ANDLICENSES
Microsoft A+ COMPTIA Certification,2002
NC Life and Health Insurance License, Long-term care, Accident and Med-Supp Licenses NPN #9184389,
2007
NC Real Estate Broker’s License, #227113, 2005
CPR Certified, 2013
SKILLS
Technical: Windows XP and Vista, Office XP and 2007, QuickBooks, Medisoft, Practice Partners,Allscripts,
Microsoft Office,A+ Microsoft CompTIA
Languages: Fluent in American Sign Language
Interpersonal: Possess excellent public relations and communication skills
Sales: Very creative and highly motivated to exceed sales goals and expectations
Organizational: Detail and goal oriented, delegate effectively
WORK EXPERIENCE
Listingbook LLC 2013 - Current
Call Center Supervisor
 Making appointments and answering questions from realtors, homeowners, appraisers, and inspectors.
 Very detail oriented and fast paced environment.
 Recruited, interviewed, hired and trained all new employees as well as ongoing training to current established
employees. Made sure each new hire had all sign on and passwords to navigate all platforms needed.
 Handle all scheduling to ensure proper phone coverage,including time off request and call outs.
 Handled all reports and call logs in the Digium phone system
 Responsible for all one-on-one’s and all disciplinary and/or corrective actions needed. Ongoing monitoring of
assigned staffperformance.
 Provide constructive feedback to staff as well as progress updates to the Director
 Check ProLiant and verify each person’s scheduled times match check in and out time, Load PowerPoint calendar
into ProLiant.
 Update all materials at each work station so the team may be successful and help promote a successfuland positive
work environment
 Worked with all H/R, IT, and other departments to ensure daily operations run smoothly.
AON Hewitt 2014-2015
Benefits Advisor/SME/Navigator
 Part of the largest enrollment in United States Medicare history.
 Educated recipients on Medicare Parts A, B, C, D and Medigap plans.
 Fast paced call center, incoming and outgoing calls, handling escalations and resolving cases.
 Advised and sold Medicare Advantage and Medigap plans to ATT transitioning retirees.
 Licensed in thirty plus states and certified to sell multiple insurance carriers.
 Helped others on and off my team as a problem solver, informational assist in other departments and backup for
sales managers along with working my own book of business.
 Knowledgeable on consultative sales techniques through Richardson,advocacy training etc.

2. APAC 2013-2014
United Healthcare Medicare Advantage and Prescription Drugs Plans
 Recruited in mid-2013 for OEP in a fast paced heavy call volume call center.
 2013 Medicare enrollment-currently licensed agent in thirty-one states.
 Received multiple customer service/compliance/HIPAA awards, organize, delegate and direct other agents to solve
problems on and off my team. Became a subject matter expert (SME).
 Ability to run multiple programs simultaneously including Citrix and MARX.
 Received bonus program every month for outstanding sales and customer service compliance.
Combined Insurance, Greensboro, NC 2007 - 2012
Benefits Specialist
 Performed matters of implementation of voluntary insurance plans and the enrollment there of.
 Ability to communicate with a variety of people to effectively enroll only needed products,and provide excellent
customer service.
 Maintained high production and low cancellation rates, achieved "pace setters" status,and received the initial WCS
award followed by the pearl, ruby, emerald, and diamond awards in recognition of outstanding performance.
 Obtained a current NC license, and SC and VA non-resident licenses.
Eagle Gastroenterology, Greensboro, NC Spring 2012
Capstone Cooperative Training Program
 Witnessed professionaldoctors performing colonoscopies and endoscopy procedures.
 Trained on EClinical Works, the computer software systemused by all Eagle practices.
 Performed front office check in/out, verifying correct insurance information, collecting co-payments, answered
phones,and made reminder calls to patients about upcoming appointments.
 Transferred hard copy patient files into new compliant electronic medical records.
 Observed the nurse administer the prescreening questionnaire for upcoming procedures.
 Shadowed the insurance department as they handled disputes and reimbursements and received pre-authorization for
upcoming screening.
 Claims processing and procedures
Airgas Safety, Greensboro, NC 1996 - 2004
Logistics
 Effectively marketed and sold industrial safety products through quoting,bidding, processing AR/AP and making
account adjustments; both inside and outside sales/orders through JD Edwards, B2B, SAP, or direct.
 Strong SAP Experience and POS software.
 Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and
employees in order to ship safety equipment from one point to another.
 Answered multiple phone lines and handle all customer inquiries. Demonstrated planning skills and outstanding
personal relationship skills by acquiring new accounts through leads and/orcold calling prospective clients,
purchasing and sourcing and enjoy working in a “hands-on”,high volume, fast-paced work environment.
 Implemented commission-based sales bonus programfor outbound calls and grew sales territory to number one sales
dollars.
 Computed all billing for the multi-million dollar account Northrop Grumman (formerly Newport News Shipbuilding)
and othernational accounts servicing issues.
 Strong problem-solver, with an eye for detail. Being a role model by having a positive attitude and communicating
directly and honestly.
 Ability to work independently and under pressure to meet deadlines.
ACCOMPLISHMENTS
 Dean’s List Spring & Fall 2011, Spring, Summer & Fall 2010, President’s List Spring 2010
 WCS Pacesetter’s Status, Initial, Pearl, Ruby, Sapphire, Emerald and Diamond Awards For Combined Insurance
 Airgas Safety-Customer Service and Sales Award
 APAC top sales for UHC MA products,Quality and Compliance Awards.
 Aon top sales,compliance, adherence and quality scores