1. Adrianne Oswald
4212 North Church Way #3, Louisville, KY 40207 502.753.9797
adrianne.oswald@gmail.com
Profile
An extremely organized and detail oriented professional who performs exceptionally well in
environments requiring proactivity, independent execution of duties, and high level people skills;
Excellent communicator with experience articulating complex technical information to the general
public in a comprehensible way; Proven ability to identify areas of opportunity and creating plans to
achieve full potential. Thoroughly experienced in all aspects of payroll management, administrative
support, andcustomercare. Accustomedtoworkingundershortdeadlines andexceedingexpectations.
High level of energy, enthusiasm and integrity.
Work Experience
Accounts Payable/ Payroll Specialist/Human ResourcesSpecialist
Strategic Marketing,Louisville,KY April 2016-October 2016
Accounts Payable
 Management of all payment cycle activities, including but not limited to recording,
processingandreconciliationof paymentsandexpenditures,purchase orders, invoices,
statements, checks, refund requisitions etc., in compliance with financial policies and
established procedures.
 ReportedACH payments to specified vendors and FSA EFT payments for reconciliation
by the accounting department.
 Recorded and reconciled all incoming and outgoing wire transfer payments
 Regular tabulation of data and compilation of reports as requested by management.
 Continuouslyanalyzedpaymentprocesses;successfully formulated and executed plans
to increase efficiency and minimize loss.
 Verifiedandprocessedsalesstaff expense reportsforweeklyreimbursements; ensured
that all receipts were accounted for prior to end of month processing.
 Conducted regular inventory and purchased office supplies and items for vending,
kitchenandbathroom basedon needs; performedcostanalysison possible alternatives
in order to ensure the lowest possible spend.
 Provided exceptional customer care to clients and vendors
Payroll/Human ResourcesSpecialist
 Processed time cards and prepared payroll via the Paychex Preview system.
 Created and maintained employee records for new hires and existing employees.
Updated payroll information including pay rates, job titles, tax withholdings, direct
deposits,namesandaddressesasneeded. Facilitatedbenefitsenrollmentfornewhires.
 Served as the main point of contact for employee assistance with tax forms, payroll
records, check stubs, online payroll site access, and insurance enrollment.
 Preparation, submission, and analysis of background checks for potential employees.

2.  Provided employee time off analysis for management upon request.
Multiple Positions
Paychex,Inc., Louisville,KY December2005-April 2016
SeniorPayroll Specialist
 Promoted to Senior Payroll Specialist after successfully completing 6 levels of
comprehensive training in all aspects of Paychex Inc. products and services as well as
the manual preparation of federal, state and local tax returns.
 Performed quarterly and annual verification audits of client tax data to ensure that
payments and returns are accurate and submitted in a timely fashion.
 Mentored non-senior payroll specialists in payroll and tax related items
 Regularlytrainedclientsonthe properuse of the Paychex web based payroll self-entry
system including (but not limited to) the following tasks:
 Logging into the site
 Proper setup of report parameters and generation of reports on demand
 Entering employee payroll
 Troubleshooting technical issues
 Nominated by management to join the Process Improvement Team which reviewed
currentbranch procedures inorderto identifyareasof opportunityand determine ways
to simplify and streamline processes to maximize efficiency.
 Managed andsupportedthe branch-wide upgradeto the Windows 7 operating system.
 Provided PC and user specific information to IT department to ensure a
seamless transition after the upgrade
 Provided branch staff with training on user specific items ie. Printer setup,
scanning defaults specific for each user’s needs.
 Assistedinthe planningandexecutionof morale boostingandstressrelieving activities
and events as a member of the branch Fun Committee.
 Regularly received annual bonus for meeting and exceeding all goals including client
retention, productivity, and data integrity.
Administrative AssistantI/ Payroll SpecialistBackup
 Providedhighlevel administrative supportforbranchmanagementandpayroll specialist
staff
 Executed a daily audit to ensure data integrity and accuracy of client and employee
information:directdepositentry,client bank changes, and client federal deposits over
$100k.
 Acted as a liaison between federal, state and local agencies and our clients regarding
missing client tax identification numbers
 Submitted manual billing adjustments at the request of payroll specialists and/or
management
 Created invoice summary reports for clients upon request
 Completed the online submission of KY unemployment tax applications for new
businesses starting payroll with Paychex.

3.  Maintained the branch Petty Cash box and reported the monthly reconciliation to
corporate office.
 Providednewhire picturestocorporate Information Systems team for Internal Contact
list
 Provided list of Payroll Specialist open client task list to branch management daily
 Generated,verifiedanddistributed the weekly and monthly sales and loss statistics to
Regional Operations Management.
 Scanned internal, client and employee information into our online database
 Verified new client setup in the payroll system to ensure data integrity
 Functioned as the branch Wellness Champion, a position which entailed scheduling
regular annual health screenings for employees, the creation of online sign-ups for
participants, the ordering and distribution snacks and drinks to participants.
Payroll Specialist
 Contactedandassistedclientswithpayrollinput;verificationof totals and resolution of
client issues.
 Contacted clients directly according to set schedules in order to obtain payroll data,
including salary adjustments, special payments, tax allocations and employee
deductions or adjustments
 Provided quality client services to ensure a high rate of client retention
 Maintained knowledge of the payroll processing system and changes in wage and tax
laws to develop and maintain client confidence.
 Correspondedwith federal, state and local tax agencies on behalf of clients to resolve
issues.
 Maintainedaccurate client files to ensure efficient operation and excellent client care
 Researchedandresolvedclientandsystemproblemstoensure accurate payroll reports
and tax returns
 Established and maintained a positive working relationship with clients, government
agencies, and coworkers to promote a positive quality service image
Receptionist
 Operated a multi-line switchboard to answer and direct in-coming calls to the
designated person or group
 Maintained an accurate visitor log of clients, external staff and vendors to ensure the
highest level of security
 Collection, sorting and delivery of faxes, mail, and/or couriered packages
 Responsible for the security and distribution of payroll packages for client pick up
Account Manager
aNet Order.com,Louisville,KY 2004- 2005
CustomerService Representative/TechnicianDispatcher
MillerCompanyInc., Louisville,KY 1999- 2004

4. Campus Safety Patrol Officer
Southern Adventist University, Collegedale, TN 1997 to 1999
 Was the 1st
female patrol officer hired in 20 years
 Register vehicles of students and faculty
 Maintain fire safety
 Monitor security and card access system
 Investigate and report campus incidents
 Monitor severe weather and alert campus residents
 Provide campus safety inspections and abatement
 Maintain Lost and Found
 Provide on-campus escorts after dark
 Assistswithvehicle jumpstarts, air in tire requests and gas retrieval for vehicles out of
gas
Camp Counselor
Lutheran Retreats, Camps & Conferences of Southern California June -Aug 1999
 Responsible for the health and safety of 5-11 sleep away campers (aged 7-15) through
daily activities and night time supervision
 Safely and successfully lead a group of campers on an overnight wilderness campout.
The campsite was located in the Los Padres National Forest and reached after a 1 hour
hike on a trail with a 1,000 foot elevation gain.
Software Applications
Sage, HRIS system, ORACLE, Microsoft Office Suite, Outlook
Education
Bachelor of Arts Degree: Public Relations
Southern Adventist University, Collegedale, TN.