Wendy Anderson-Young has over 20 years of experience as a store manager and area manager in the financial services industry. She has a proven track record of growing sales, increasing customer satisfaction, and lowering costs. Her skills include strategic marketing, credit assessment, profit and loss analysis, budgeting, staff recruitment and development, and policy writing. She holds a business management certification and has received multiple awards for her performance, including Manager of the Year in 2008 and 2009.

1. WENDY ANDERSON-YOUNG
5412 Oxford Ave  Raytown, MO 64133  (816) 507-4257  Wandyoung@yahoo.com
AREA STORE MANAGER
RESULTS DRIVEN, ENTERPRISING, HARD-WORKING AND TECHNICALLY SKILLED Manager of
Year (2008 & 2009) for Financial Services Industry. Successful in both startup and turnaround
management roles - propelled multiple stores to #1 in sales and customer satisfaction district-wide
while simultaneously lowering shrink and staff turnover to all-time lows.
 Extensive background in Finance & HR generalist affairs, including experience in Preparing
profit and loss statements, invoicing, and payment transactions, employee recruitment and
retention, staff development, HR records management, developing teambuilding programs,
writing personnel manuals, corporate policies, job descriptions, and ADHOC management
reports.
KEY SKILLS
Strategic Marketing
Credit Assesment &
Collections
Profit & Loss Statement
Cash Application &
Management
Maintain Aging Report
Bank Reconciliation
Forecasting, Budgeting, & Cost
Control
Profit and Growth Strategies
Collections Calling
Cold-Calling
Skip Tracing
Staff Recruitment & Retention
Excellent Oral and Written
Communication skills
Performance Management
Organizational Development
Training & Development
Corporate Policies &
Procedures
Employee Relations
Best Practices
PROFESSIONAL EXPERIENCE
Unique Entertainment – Lee’s Summit, MO
Event Planner – 2010 to Present
 Maintains spreadsheets of costs actual/budgeted for use in budgeting current and future
projects. Collaborates in the development of costs and monitors spending on each project.
 Produces RFP for general service contractor for meetings when applicable. Reviews proposals and
negotiates contracts.
 Generate purchase orders for signs and other materials in a timely fashion to secure the most
advantageous pricing.
Sr. Asst. Manager, 2014 to Present Security Finance Kansas City, MO
Asst. Manager, 2010 to 2014 Speedy Cash Kansas City, MO
Area Manager, 2007 to 2010 Cash Choice/BudgetLine Kansas City, MO
Store Manager, 2006 to 2007 Cash AdvantEdge Kansas City, MO
Store Manager, 1998 to 2006 Missouri Title Loan Kansas City, MO
Persuasive communicator; use consultative selling skills to identify opportunities, overcome
objections, build relationships and turn cold canvassing into sales and non-payments into
receivables. Accurately managed all aspects of running a financial services store. Financial
services including: short term loans, check cashing, bill payment, wire transfer and bank

2. W. Anderson-Young
Phone: (816)507-4257  Page 2
reconciliations.
Key Responsibilites:
 Originate individual loan production and complete an initial loan application with all consumers,
either face-to-face, via telephone, or by directing the consumer to our online application.
 Identify referral sources and collaborate with all internal stakeholders to increase the store’s
presence and competitive status by expanding existing business relationships and servicing
clients.
 Introduced business process improvements that enhanced collections and A/R functions.
 Made sound business decisions based on bankruptcy law and customer intent to prevent
financial loss to the company. Prepare appropriate forms and ensure complete documentation
and compliance within established guidelines.
 Maintained and managed security and system control procedures.
 Assisted District manager with marketing, repeat customer, and customer retention programs.
Instituted preferred customers list to create a new customer referral database.
 Elevated gross sales of each location within the first year as Store manager every year thereafter;
Achieved record profitability of store operations for each year subsequently.
 Excellent cash management, accounting, and customer service skills.
 Fostered a teamwork/open-door environment conducive to positive dialogue across the
organization.
 Supervised the operation of area locations and employees.
 Instrumental developing staff members and goal setting.
 Recognized for leadership excellence through "Manager of the Year" honors (out of 25 managers).
EDUCATION & CERTIFICATIONS
KC AREA VOCATIONAL TECHNOLOGY SCHOOL — Kansas City, MO
Business Office Management and Accounting Certification, AVTS (1997)
Software:
 Microsoft Excel, Word, Access, PowerPoint, Softwise, EFT, and Casenet.
 Missouri Notary Public
AWARDS
 Manager of the Year (2008 & 2009)
 Presidents Club Award 2008
 Top Dog Award (2007 – 2009)