Successful history in both insurance and banking/financial industry with over five years in the banking/financial industry, guaranteeing client satisfaction. Demonstrated ability to grow business where others cannot see opportunities. Excellent background in customer service, exceeding client expectations from initial contract through post-sales follow-ups. Analytical and organized with the proven ability to identify client needs, make recommendations and implement effective solutions. Highly skilled in rapidly developing rapport. Self-starter and persuasive communicator with extensive knowledge of insurance plans and financial needs. Extremely adaptable and able to quickly grasp and apply new information.

1. Shvonna K. Aldridge
4695 N Church LN SE Unit 2012
Atlanta, GA 30339
678.799.2525 or 678-949-9255
Shvonna.aldridge@gmail.com
EXCEPTIONAL INS URANCE AND FINANCIAL ACCO UNT MANAGEMENT
Successful history in both insurance and banking/financial industry with over five years in the
banking/financial industry, guaranteeing client satisfaction.
Demonstrated ability to grow business where others cannot see opportunities. Excellent background in
customer service, exceeding client exp ectations from initial contract through post-sales follow-ups. Analytical
and organized with the p roven ability to identify client needs, make recommendations and implement
effective solutions. Highly skilled in rapidly developing rapport. Self -starter and persuasive communicator
with extensive knowledge of insurance plans and financial needs. Extremely adaptable and able to quickly
grasp and ap ply new information.
CORE COMPETENCIES
Account Retention Key Account Management Service Promotion  Contract Development
M arket Growth Product Demonstration Staff Training Federal Accounts
Client Relations Financial Negotiation Plan Develop ment Phone Sales
Professional Presentation M S Word and Excel Promotional Materials Revenue Generation
EXPERIENCE
Automatic Data Processing (ADP), Alpharetta, GA 2014-2014
Implementation Specialist (Payroll & Benefits),
 M anaged the imp lementation process to multiple system platforms.
 Engaged and collaborated with clients, ensuring business needs were constantly met with payroll and
benefits.
 Guaranteed all p roducts, features and equipment were properly installed for clients.
Allstate Insurance Company 2007-2014
Negotiator & Arbitrator, Atlanta, GA
 Negotiated liability disputes between companies.
 M aximized the collection of subrogation dollars and decreased cy cle time.
 Proficient in reading and analy zing an estimating system.
Customer Experience Project Manager, Northbrook, IL
 Conducted full analysis of claims operations.
 Forecasted future growth potential and needs of the customer’s exp erience metrics.
 Proactively addressed process imp rovement to help implement the lift in the customer exp erience.
 Partnered in establishing and managing call center op erations from the ground up.
 Liaise with legal dep artments to identify and interpret client and regulatory requirements.
S r. S ervice Adjuster (Medical & Disability), Birmingham, AL
 M anaged insurance claims investigation and adjudication.
 Sup p orted new business processes from the medical standpoint.
 M anaged and trained a team of 15-20 regarding: training, development, performance management,
workflow planning, and best p ractices.

2. EDUCATION
Walden University 2014 - Current
 Doctoral Degree
 School of Public Health and Sciences
 Sp ecialization: Ep idemiology
Florida Metropolitan University 2007 - 2010
 M aster’s Degree
 School of Business Administration
 Concentration: Human Resource Management
Miles College 2003- 2007
 Bachelor Degree
 School of Business Administration
 Honors of Graduation: Cum Laude