1. Lyani Guerrero
4344 Perfect Drift St. Las Vegas, NV 89129 760 576.7679 lyaniguerrero@live.com
FOCUS
A Professional, reliable, and hardworking candidate with a strong knowledge of daily office
operations seeking a clerical occupation to further advance skills.
SKILLS
 Proven trackrecord of accurately entering product pricing onto fliersand websites, matching up
check stubs with vendor invoices, and coding customer check stubs with the correct account.
 Proficientwith Microsoft Office i.e. Microsoft Word, Power Point, Outlook, and Excel. Typing
speed of 55WPM with complete accuracy. As well as Human Resourcesprograms like Workday
and CTS.
 Excels at multi-tasking in a fast-paced environment, completing projectsand taskswithin time
and budget constraint.
WORK EXPERIENCE
DIAMOND RESORTS INTL. – LAS VEGAS, NV August 2014 – October 2015
Reservations Specialist and Owner Services Representative
Provided intuitive guest and owner service thatis both accurate and effortless. Maintained
communication between guestsand colleagues, ensuring responsibilities are accomplished in a timely
manner. I also became one of the few workers thatworked the phone as well as back office work such
as external emails from the website, booking employee staysat properties, and booking groupons into
our system.
 As soon as eligible, became on the list of the top 25 agents who took the most calls out of the
month for 5 months.
 Was the top agent in revenue for 2014-2015 booking over $210,000 in revenue in both the
east coast and west coast offices.
 Took on multiple projects and became a go to agent for helping out with back office work and
other projects from different departments.

2. PRIDESTAFF – Las Vegas, NV February 2014-Present
MGM Resorts International Operations – Human Resources Representative
Provided prompt and friendly customer service to newemployees and current employeesseeking
questions regarding their employmentor pre-employmentvia telephone or email. Was the main
representative handling the queue for newhires as well as the badge maker for vendors and corporate
employees.
 Accomplished getting the hiring queue slimmed down from 20 pages to 5 pages within 2 weeks
after learning the process. Also, continuously keptit down to 5 pages and under since then.
 Delivered Excel spreadsheets with 50+ new hires daily to be called and scheduled for
processing appointments.
 Crafted fixing hiring errors on Workday, creating and correcting up to 15 requisitions daily.
PSYCARE Inc. – Vista, CA September 2012-April 2013
Receptionist
Provided face-to-face customer service to mental health patients by checking them in and out of clinic,
verifying health insurances and co-payments, calling in prescriptions, and scheduling future visits;
Helped in maintaining the organization of the office by filing patient chartsalphabeticallyand keeping
track of office supplyinventory.
 Accurately checking in and scheduling over 300 patientson a daily basis with no mistakes.
 Coordinated office potlucks and get-togethersfor holidays and events which included making
announcements, scheduling a day to accommodate the staff, and organizing what to bring.
EDUCATION
El Camino High School – Oceanside, CA 2004-2008
Graduated with diploma.