2. Name: Italo Esposito
Address: Crescent Point
Sqaq Il Qajjied
Siggiewi
Malta
Date of birth: 4th January 1984
Nationality: Maltese
Telephone No: (+356) 99925812
Education:
2014 – Present University of Malta - Higher Diploma is Sales & Marketing (Part-time
evening classes)
2004 - 2005 Mcast – Business & Commerce
2003 - 2004 Mcast – Intermediate in Business Management
2002 - 2003 Mcast – Foundation in Business Management
1991 – 2001 St Joseph Junior Lyceum
Work Experience:
June 15 – Present Credorax Bank Malta
Office Manager
October 11’-June 15 Corinthia Hotels Malta
Regional Corporate Sales Manager
August ’11 – October ‘11 Le Meridien Hotel & Spa
Corporate Sales & Events Manager
August ’10- August ‘11 Corinthia Hotels Malta
M.I.C.E Sales Executive
May ‘09 - July ‘10 Corinthia Palace Hotel & Spa
Corporate Sales Executive
Jun ’08– Apr ‘09 Corinthia Beach Resort
Reservations Supervisor
July ’07– May ’08 Corinthia Beach Resort
Reservations Agent
Feb ’06 – June ’07 Le Meridien St Julian’s
Front Office Host
May ’05- Jan ’06 Link School of English
Operations Manager
May ‘04 – June ‘06 Franks Perfumery
Sales Person
3. Qualifications / Certificates: Higher Diploma is Sales & Marketing - ongoing
G.C.S.E’s
Business Management Certificate
Foundation/Intermediate Business Management
MS Office and Windows Operating Systems
Opera Hotel Management Software
Personal Attributes: Positive attitude; Friendly and enthusiastic; Efficient &
responsible; Committed towards professional
development
Demonstrated Skills: Excellent customer service, customer relation skills and
Up-selling techniques; Organisational skills and the
ability to prioritize work tasks; Communication and
interpersonal skills; Able to work as part of a team and
on own initiative; Administration experience; Ability to
organise groups and conferences including ground
handling of flights, transfers and outside catering.
References Available on request
POSITION HELD AND DESCRIPTION
CREDORAX BANK MALTA
Office Manager
My duties consisted of:
Marketing Co-Ordination
Incoming and Outgoing Travel
Organising Events, Workshops & Meetings
Purchasing
Payroll
Negotiation of Accommodation Agreement
CORINTHIA HOTELS MALTA
Regional Corporate Sales Manager
My duties were to maintain a business relationship with existing Corporate Clients as
well as to search for new sales leads.
My duties consist of:
Keeping track of Reservations Pace
Weekly Sales Calls to existing and new Corporate Clients
Show-rounds for potential meetings/seminars as well as accommodation
4. Completion of International RFP’s / Sales Lead Forms
Assistance in targets/budgets
Yearly / Quarterly Action Plans
Contracting as well as negotiation of rates and packages for accommodation &
Events
Attending Yield and Commercial Meetings
Entertaining of clients
Taking lead of Corporate Activities
Preparation of E-Newsletters
Involved in Marketing for Corporate Business
Weekly and Monthly Reports
LE MERIDIEN ST JULIANS
Events and Corporate Sales
My duties were to maintain a business relationship with existing Corporate Clients as
well as to search for new sales leads.
My duties consist of:
Keeping track of Reservations Pace
Weekly Sales Calls to existing and new Corporate Clients
Show-rounds for potential meetings/seminars as well as accommodation
Completion of International RFP’s / Sales Lead Forms
Assistance in targets/budgets
Yearly / Quarterly Action Plans
Contracting as well as negotiation of rates and packages for accommodation &
Events
Attending Yield and Commercial Meetings
Entertaining of clients
Taking lead of Corporate Activities
Preparation of E-Newsletters
Involved in Marketing for Corporate Business
Weekly and Monthly Reports
5. CORINTHIA HOTELS MALTA
MICE Sales Executive
My duties involved the liaison with strategic accounts including destination management
companies, incentive houses and corporate accounts in order to develop group bookings,
whilst practicing yield management at all times and creating client loyalty. An important part
of my employment was to maintain close ties with the respective Global Sales Offices & Local
Accounts, in a way that reflects the hotel’s consideration of them as a top customer. I have
developed an extensive client base and established a good rapport with all key Destination
Management Companies (DMCs) locally.
My duties consist of:
Handling Requests for Mice Proposals/ Handling incoming leads
Sourcing out Accommodation Requirements, Meeting facilities and Food and
Beverage requests
Send Proposals according to clients necessities
Chasing Leads in order to convert the business
Create Group logistics in order to distribute to the appropriate departments for
execution
Ensure that all agreed operational requirements are carried out
Show-rounds for potential meetings/seminars
Completion of International Rfp’s
Ensuring targets are met
Creating Action Plans
Attending Yield and Commercial Meetings
Entertaining of clients
Preparation of Promotional Material
Weekly and Monthly Reports as required
6. CORINTHIA PALACE HOTEL & SPA
Corporate Sales Executive
My duties were to maintain a business relationship with existing Corporate Clients as
well as to search for new sales leads.
My duties consist of:
Keeping track of all Reservations
Weekly Sales Calls to existing and new Corporate Clients
Show-rounds for potential meetings/seminars as well as accommodation
Completion of International RFP’s / Sales Lead Forms
Keeping track of targets/budgets
Action Plans
Contracting as well as negotiation of rates
Attending Yield and Sales Meetings
Duty Manager Shifts on a monthly basis
Entertaining of clients
Taking lead of Corporate Activities
Preparation of E-Newsletters
Weekly/Monthly reports and statistics
CORTINTHIA BEACH RESORT
Reservations Supervisor
Responsible for managing the rooms’ inventory, for both properties, consisting of a total of
450 rooms. Yield across all market segments and liaising directly with the Revenue Manager
to ensure all rates quoted optimize the revenue potential. Also assisting in the preparation of
Revenue Workbook where I assisted in forecasting based on history and future market
trends. As a Reservation Supervisor I was involved in the decision making process of the
Reservations Department, including staff recruitment and operational decisions. Daily duties
included, amongst others, checking of all reservations entered, all blocks in system and
inputting all Tour Operator Contracts. I was also the official departmental trainer for all new
recruits including foreign Student Visitors.
CORTINTHIA BEACH RESORT
Reservations Agent
Reporting to the Reservations and Revenue Manager, I was responsible for all reservations
requests and bookings for the corporate and leisure segments at the Corinthia Beach Resort.
I was also responsible for the daily Night Audit Reports, No show report and the checking of
the correspondence for following day’s arrivals. Part of my duties were also to retrieve
bookings from all extranets we have contracts with, selling the right rooms at the right price
and making sure tour operating bookings correspond to the dossier.
7. LE MERIDIEN ST JULIANS
Front Desk Host
Employed prior to the opening of the Hotel, where I was also part in implementing and
setting up of the Front Office. General reception and cashiering duties, which include
checking in of guests, assisting them in any queries or requests they might have, telephone
answering, upselling of food and beverage and room upgrades, checking of guest folios,
balancing outlet cashouts, amongst other duties. As a front desk host I also made sure that
all guests received the highest standard of service in a most professional way.
LINK SCHOOL OF ENGLISH
Group Operations Manager
Responsible for Managing groups of 150 students a week. My main duties where booking
their flights & Accommodation in Hotels, planning and issuing their weekly programmes ,
including excursions and evening events. Working in the post I have gained experience &
knowledge in groups operations.
FRANKS Perfumery
I was employed on part time basis as a Sales Person, where I was in charge of 4Brands and
had to achieve the sales target on a monthly basis. Whilst employed at Franks Perfumery I
gained excellent skills in customer care, goal setting and
monitoring of performance against targets.
PERSONAL GOALS & OBJECTIVES
To participate with a team in concluding definite and tangible sales, generating actual
revenue and profit for a multinational organization. I would like to see myself work
closely within a professional business framework, contributing to company’s set goals
and targets.
To constantly improve on past achievements, meeting new challenges and
undertaking various responsibilities, thus maximising my capabilities and
qualifications in sales & marketing, interacting with colleagues and clients at all
levels, and further developing my professional skills.
To continue working for a well-established company, progressing up the ranks to
Management & Head of Department Level.
