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1. Dear Sir / Madam:
Please allow me to introduce myself with spanning eleven years’ experience in financial
brokerage & banking and Customer service during which I held various positions as
detailed in my attached resume.
I would highly appreciate an opportunity to present my eligibility to apply for this position.
I am ready to work hard, stay focused on the targets set by the organization and to go
for an extra mile to become an asset to our esteemed organization.
I’m looking forward to hear from you soon.
Thank you for your consideration.
Yours faithfully,
Hany Rafaat El Nemr
Hany Rafaat El Nemr

2. Address : Dubai, UAE
Cell phone: 0508063400
EMAIL : hany.elnemr@me.com
PERSONAL DATA
Nationality : Egyptian
Date of birth : 13/2/1982
Marital status : Married
Visa : Residential
OBJECTIVE AND STRENGTH:
Seeking a challenging position in a progressively growing organization, as an incentive to work
hard, achieve success and acquire the richness and variety of experience as I move forward.
Academic studies backed by over thirteen years of hands-on experience to date with reputed
organizations helped develop the following in me:
• Excellent ability to work as a Team member • Excellent Administrative capability
• Very Good spoken and written communications
skills
• Techno / Commercial awareness
CERTIFICATES:
CHARTERED INSTITUTE FOR SECURITIES &
INVESTMENT (CISI)
Certificate in Global Securities (UAE).
INTRODUCTION TO Securities and Investment.
The United Arab Emirates Financial Rules and Regulations.
• License for DFM.
• License for ADSM.
• License for financial market in Egypt.
• Technical analysis Courses.
• Knowledge in Horizon, Zag trader, Orion, Trader work station and Equator Systems.
WORK EXPERIENCE:

3. Financial Broker – Daman Securities (PRESENT)
• managing and reviewing clients' investment portfolios
• helping clients develop their investment strategy
• researching financial markets - work closely with investment analysts who report on how
companies and markets are performing
• answering clients' questions
• keeping clients informed about their investments and changes in the market
• instructing stock market traders to achieve the best market prices
Marketing our company services to new clients
Financial Broker – AL FARDAN FINANCIAL SERVICES
• Execute trades for the customer.
• managing and reviewing clients' investment portfolios
• helping clients develop their investment strategy
• researching financial markets - work closely with investment analysts who report on how
companies and markets are performing
• Marketing our company services to new clients.
• Financial Broker - Shurooq Shares & Bonds L.L.C - Dubai & Abu Dhabi – U.A.E
( Oct 2007 – Oct 2009 )
Work Profile
• managing and reviewing clients' investment portfolios
• helping clients develop their investment strategy
• researching financial markets - work closely with investment analysts who report on how
companies and markets are performing
• answering clients' questions
• keeping clients informed about their investments and changes in the market
• instructing stock market traders to achieve the best market prices
• Marketing our company services to new clients.
Financial broker- Pioneers Securities – Egypt ( May 2005 – Oct 2007)
Work Profile
• Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person
interviews, and other research in customer experience
• Analyze delivery channels in the agency – including websites, social media, call centers,

4. publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and
working with managers to fix them
• Develop, present, and implement a strategy that keeps improving customer service, incorporating
both agency and cross-government objectives
• Develop, present, and implement policies and procedures to make sure the agency’s customers
have a first-class experience when using the agency’s services.
• Inform agency managers and staff about customer wants, needs, and behaviors; and work with
agency managers to streamline services and make them as easy for customers to use as possible,
through the delivery channels customers prefer to use
• Ensure agency delivery channels are synchronized and compatible so that customers can move
from one channel to another to complete their tasks, as they desire
• Develop and implement methods to evaluate customer service, quantifying impact as much as
possible. Report routinely to agency managers and to agency customers about achievements and
improvements planned to address deficiencies
• Financial broker - GLOBAL CAPTAL SECURITIES – Egypt ( Nov 2004 – May
2005 )
Work Profile
• Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person
interviews, and other research in customer experience
• Analyze delivery channels in the agency – including websites, social media, call centers,
publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and
working with managers to fix them
• Develop, present, and implement a strategy that keeps improving customer service, incorporating
both agency and cross-government objectives
• Develop, present, and implement policies and procedures to make sure the agency’s customers
have a first-class experience when using the agency’s services.
• Inform agency managers and staff about customer wants, needs, and behaviors; and work with
agency managers to streamline services and make them as easy for customers to use as possible,
through the delivery channels customers prefer to use
• Ensure agency delivery channels are synchronized and compatible so that customers can move
from one channel to another to complete their tasks, as they desire
• Develop and implement ways for customers to interact with the agency when they want to,
through email, online customer support (e.g., real-time chats), phone, mail, and social media
• Develop and implement methods to evaluate customer service, quantifying impact as much as
possible. Report routinely to agency managers and to agency customers about achievements and
improvements planned to address deficiencies
• Financial Broker - METRO Company for Brokerage – U.A.E ( Oct 2002 – Oct

5. 2004 )
Work Profile
• managing and reviewing clients' investment portfolios
• helping clients develop their investment strategy
• researching financial markets - work closely with investment analysts who report on how
companies and markets are performing
• answering clients' questions
• keeping clients informed about their investments and changes in the market
• instructing stock market traders to achieve the best market prices
Academic Qualification:
• Bachelor Of Commerce – English section – Accounting department from Assiut
University, – Egypt
• Graduation year : MAY 2002
Interpersonal Skills:
• Team leading and influencing
• Networking and relationship building
• Complaints handling and resolution skills
• Customer Satisfaction/Service Quality
• Communication Skills (oral, written, meeting and presentation)
• Statistical analysis and application
• Taking responsibility for one’s own learning and progress
• Being numerate and literate
• Sourcing and organizing information effectively
• Working effectively in group situations
• Ability to work independently but also as part of a team
• Self-motivation and adaptability
• Ability to work effectively under pressure, react quickly, and meet tight deadlines
• Determination, diplomacy, and excellent interpersonal skills

6. Computer Skills:
• Operating Systems:
• Windows Platform
• Office Suite
• Microsoft Office suite ( Word, Excel, PowerPoint)
Languages:
• Arabic : Native language
• English: Very Good (Spoken and Written)