This candidate has over 20 years of experience in leadership roles with a focus on logistics, operations management, customer service, and business development. They have a track record of improving productivity, profitability, and customer satisfaction across multiple roles in retail management, warehouse operations, and deployment environments. Their skills include team building, financial management, inventory control, and developing staff.

1. PROFESSIONAL HEADLINE
Results- and client-focused leader cultivating rapport & executing strategy to drive profitability & ensure
client deliverables
SUMMARY
Accomplished, results-oriented and hands-on MANAGER with 20+ years of pragmatic leadership
experience consistently meeting deadlines while increasing company revenue/productivity through
detailed business, cost analysis and developing, motivating and leading top performing teams. Highly
motivated and self-directed team leader who thrives in high-pressure environments while excelling in
logistics, customer relations, financial reporting, budgeting/forecasting, staff management and team-
building skills. Customer-focused problem solver and troubleshooter seeking to leverage a leadership
background into a promotion with The Exchange.
Skills: Team Leadership & Development | Warehouse Management | Customer Service | Project Planning
& Execution | Inventory Control | Truck Loading & Unloading | Merchandise Transfers | Logistics |
Warehouse, Container & Equipment Inspections | Quality Assurance | Cross-Functional & Interpersonal
Communications | Project Management | Creative Problem Solutions | Analytical Thinking | Productivity
Improvements | Regulatory Compliance | Staff Motivation | Team Building | FIFO | Mentoring &
Coaching | Fiscal Management | Cost Control | P&L | Budgeting | Conflict Resolution | Vendor/Supplier
Management | KPI Tracking | Contract Negotiations & Management | Sales Strategies & Business
Development | Client Relationship Management (CRM | MS Office Suite
EXPERIENCE
Store Manager (Deployment)
The Exchange, New Kabul Compound
Afghanistan
2015-2016
• Directed the facility in support of Operation Enduring Freedom, successfully sustaining a 0.10
inventory variance, the lowest in contingency (deployment).
• Captured a 50% sales increase from 2014 while overseeing 2 AAFES concessionaires on the New
Kabul Compound.
Sales Area Manager
The Exchange (AAFES)
Kadena AFB, Okinawa, Japan
2012-Present
• Oversaw 12 cross-functional departments within household (Hardlines), cosmetics, jewelry,
shoes and daywear (Softlines), successfully spearheading floor resets, layout changes and new
program implementation to maximize organizational efficiency and profitability.
• Decreased expenditures and personnel costs by devising effective staffing plans.
• Boosted productivity by coaching, mentoring and developing future leadership for succession
planning.
• Optimized customer satisfaction and loyalty by ensuring superior customer service while
promoting lifelong loyalty.
• Increased overall sales by partnering with buyers to process one-time buys outside the standard
assortment.
Shift Manager
The Exchange (Deployment)
Al Udeid, Qatar
2012
• Streamlined operational efficiencies by effectively planning, managing, and directing retail store

2. operations, while coordinating the merchandising, selling, stocking, and reordering of goods to
ensure supply met demand.
• Maximized sales, profitability, productivity and inventory turns by establishing aggressive
financial goals.
• Minimized workflow lags by supervising associates while training staff on best practices and
protocol and monitoring performance to ensure optimal productivity and future growth.
• Collaborated with store manager to ensure proper coordination of store activities with
production, records control, and purchase orders.
• Won the Superior Award for delivering effective objective fulfillment.
• Instrumental in Store management through execution of assigned duties.
Sales Technician
Kadena Main Store (KMS)
2011-2012
• Ensured supply met demand by overseeing retail store inventory management with a focus on
controlling shrink.
• Organized rack materials and guided customers to relevant sections for meeting consumer
needs.
• Instrumental in enhancing the sales and providing excellent customer service to drive retention,
satisfaction and profitability.
Stock Room Manager
Kandahar, Afghanistan (Deployment)
2009-2011
• Mitigated regulatory risks and employee liability by establishing transparent operational
procedures for inbound/outbound shipment verification, material handling/disposition and
warehouse inventory activities, including First In, First Out (FIFO) policy compliance.
• Screened warehouse personnel and issued work assignments to maximize efficiency and timely
client deliverables.
• Eliminated work place incidents and hazards by planning personnel safety and store protection
activities while serving as safety manager.
• Supported on-time customer deliveries by operating a 10K-pound forklift with extendable boom.
• Directed warehousing activities effectively and according to the policies and procedures.
• Efficiently managed stockroom and store operations while training new personnel and
associates.
Warehouse Worker
Kadena Main Store Okinawa, Japan
2009
• Supported leadership by effectively executing daily warehouse activities, including unloading
containers and arranging stock for timely client deliveries.
• Instrumental in effective organization of warehouse materials and supplies to eliminate workflow
disruptions.
Mail Clerk
AAFES Okinawa HQ Okinawa, Japan
2008-2009
• Collected mail from post office for all central locations, including Kadena, Camp Foster, and
headquarters.
• Assisted in sorting and distribution of parcels and letters to ensure seamless information
sharing/retrieval.

3. • Recognized by leadership for efficiency and prompt mail delivery.
EDUCATION
Bachelor’s Degree in Business Management, Commencing 2011 (Est. Completion 2018)
MILITARY
Non-Commissioned Officer, United States Marine Corps, 1994-2002