1. Ian Wooff
207 Hartland Road, Reading, RG2 8DL
wooffi@hotmail.com
Tel: 07788 232 445 mobile
A Production & Warehouse Manager, operating across all levels within the Food & Beverage
manufacturing and Logistics sectors. Experienced in all aspects of Site and Warehouse
management including all goods in, out and dispatch activities. I am strong leader, who has
recruited and developed teams and individuals that have consistently delivered results to
quality standards. I have excellent planning and organisational skills with a focus on detail and
cost management.
Achievements
• As a Service Manager in Brentford using a 6Sigma approach of identifying areas for
improvement, restructuring, improving process flow, training and coaching. This resulted
in an improved OTIF from 75% to 99% over a 12 month period. This further resulted in
reduced customer complaints from initially 200 per week to less than 30pcm. As a
business we also saw an increase in customer confidence and retention.
• As Process Manager in Reading using Lean management I restructured the layout of
the building to improve work flow. This resulted in reduced movement of goods
therefore decreasing the risk to employees from working in a cramped environment and
reducing the risk of manual handling injuries.
• As Process Manager in Reading I was the Stock representative for the National Stock
Manager which involved me visiting and auditing the stock usage of the various service
centres. This resulted in reduced stock loss and therefore reduced costs from the
overall business.
• Whilst at Scottish and Newcastle I was the departmental head of the Supplier
Development Program which involved the Suppliers being evaluated against set criteria.
This resulted in suppliers improving quality of service and goods, whilst aligning the
various suppliers with our production needs. During this time I was also involved with
supplier visits in the UK and Europe to better understand supplier issues and ultimately
improve service.
Martin-Brower Ltd 2012 to present
Customer Service Driver
• Understanding of driving legislation governing the use of tachographs and working
hours.
• Ability to be flexible and adapt to changes at short notice to meet the demands placed
on MB by our customer.
• Calm under pressure.
• Strong H&S awareness.
• Innovative approach, forward thinking, able to think ‘outside the box’ and generate new
opportunities for improvement.

2. • Provide cover for fleet engineer dealing with VORs, vehicle maintenance and service.
Organising outside contractors in order to keep the fleet legal and compliant.
• Recently completed and passed International CPC for Managers at own cost
Career Break 3 months 2011
Rentokil-Initial 2007 to 2011
Initial Washroom Solutions Service Centre in Brentford. Rentokil Initial plc employs 70,000
people in over 40 countries. Services include: pest control, package delivery, interior
landscaping, catering, cleaning, washroom solutions and textiles. The company’s primary
listing is on the London Stock Exchange.
• Service Manager in West London dealing with the day to day running of the service
centre comprising of 3 team leaders and 33 drivers, 2 fitters and 2 electricians plus 5
warehouse staff.
• Part of the team responsible for the amalgamation of 2 service centres to cover West,
North and South London.
• Regularly achieve 99% OTS, previously prior to September 2009 OTS was below 80%.
Servicing 3500 customers per week. With a portfolio of £5.5 m.
• Ensured that the H&S of the site was brought in line with company and legislation.
• Staff absenteeism brought to below budget by re-introduction of company policy and
guidelines.
• Main contact for National and Regional Account Managers.
• Reduced customer complaints from >200 to <30 pcm. This was achieved by rerouting
and regular driver debriefs.
• Team leaders were coached by me how to handle the difficult situations from drivers,
account managers and customers.
• Regular customer contact with some of the major customers coming directly to me
rather than the helpdesk or account managers.
Initial Washroom Solutions Processing Centre in Reading. Brand new facility to replace
Centres in Chorley and Bradford, with sister sites in Birmingham and Glasgow.
• Managed a team through the transition period between set up and start up. Including
dealing with the aspects of the establishing of new working practices and the use of
state of the art equipment.
• Ensure that the service centres receive the orders OTIF. Developed a rapport with
these centres to achieve an open and honest relationship. This, by way of regular
order updates and conference calls.
• Located new suppliers in the area to ensure swift response to any issues which arise.
• Developed working standards and behaviour to ensure a healthy and safe environment
for all, employees and visitors alike.
• Selected by the Head of Processing to represent UK Processing in the HQ in Paris. This
included analysis of working practices in the UK against those in Europe, and also KPI
comparisons.

3. • Ensured that Processing and Service Centres were using the same procedures for
reporting by external visits and training and review.
• Seconded by the Executive team to assist in bringing the standards and KPI’s of our
Service Centres to the required target, by training and coaching and reviewing.
DHL – Exel Supply Chain 2005 to 2007
Proctor & Gamble Regional Distribution Centre in Reading. DHL – Exel is one of the
largest logistic company’s in the world. The site encompasses goods in, warehousing and
goods out. The site receives directly from the Reading factory and other external production
sites, for example Braun (Spain, Germany, and Poland).
• Kept sickness/absence within budgetary constraints whilst keeping to company policy
and maintaining a consistent approach. Developed a sickness/absence process to
ensure consistency across the department.
• Extended training for all employees to allow rotation of staff leading to a multi-skilled
workforce, reducing need for overtime. Mentored employees to ensure retention of
experienced staff.
• Recruit and interview new employees.
• Fully competent in the use of Warehouse Management Systems and SAP.
• Managed Goods In and despatch department ensuring KPI’s are regularly achieved and
all vehicles are received and despatched OTIF.
• Managed a team within the Customer Load Preparation Department dealing directly
with customers and suppliers alike. Introduced new working practices to the
department to enhance quality and auditing.
Scottish Courage Brewing Ltd 1993 to 2005
Part of the Scottish and Newcastle group. Berkshire Brewery in Reading employing 500
personnel across the site with a capacity of 6.56 million hectolitres per annum. S&N is one of
the top four brewers in Europe with an annual turnover of £4bn.
Production Team Manager 2001 to 2005
Responsible for the managing of a team in a 24/7 environment. Ensuring that all goods in,
production, warehousing and despatch were accounted for and completed on time in full.
Resourced and planned the requirements of goods, staff and equipment. Ensuring all
production, warehousing and dispatch, payroll and stocktaking documentation was completed
accurately and distributed accordingly.
• Reduced sickness/absence from 25% to below budget figure of 3.5% by thorough
implementation of the sickness/absence policy. A firm but fair approach through
monitoring and supporting staff where needed.
• Delivered a multi-skilled workforce for the department. From recruitment, training and
regular 1:1 discussions developed a team to comply with quality and operational
standards whilst keeping within budget constraints and maintaining production and
quality targets.

4. • Created a culture of Health and Safety within the department through the
standardisation of training, record keeping and accident investigating. This led to a
reduction of accidents within the department.
• Controlled costs i.e. eliminated the need for overtime, reduced production down time
through engineering and better utilisation and reduced quality failures through training
and use of SOPs.
• As part of the site BSI working party, consolidated the departmental database of Safe
Systems of Work, Standard Operating Procedures and Health and Safety related
documentation. This helped to ensure continued ISO 9001 accreditation.
• HM Custom and Excise representative for the department, this ensured that consistent
and accurate data recording led to zero penalties.
• Developed supervisors and trainers from within the team through a process of training
and mentoring.
Small Packs Coordinator 1999 to 2001
Responsible for the allocation of resources to control, overtime and training costs to within
budget. Maintained regular contact with suppliers. Dealt with customer complaints. Compiled
reports for department, site and group (Daily, weekly, monthly).
Team Member 1993 to 1999
Responsible for the checking, loading and delivery of customer goods. Line production and
warehousing of finished product.
Earlier career history
• Agency 1986 to 1993
General Haulage work LGV1
• Toys R Us 1985 to 1986
Warehousing including FLT work
• Ministry of Transport 1984 to 1985
Vehicle Licensing Office.
• Armed Forces (Army) 1981 to 1984
Clerk in REME
Qualifications and Training
• International CPC 2014
• NEBOSH H&S in Construction 2009
• IOSH 2004
• SAP R3 2001
Bracknell and Wokingham College 1998 to 2001
• NVQ Accounting – Level 4