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Melanie D. Zarco
1909 S. Lark Ellen Ave West Covina, CA 91792 (E) cutiezoe03@Gmail.com (C) 626-315-8080
I am currently seeking a full time position in an environment that offers a greater challenge with availability
in company growth. I am dependable, efficient and have a self-motivated professional desire to support
executives and build a loyal client base. My goal is to become an associate with a company where I can
utilize my office management skills, administrative support and gain further experience while enhancing the
company’s productivity and reputation.
• Strong data entry skills with proven speed and accuracy
• Great written and oral communication skills
• Proficient in managing business correspondence
• Ability to organize personal work priorities
• Knowledge of filing and updating records
• Ability to work independently and as part of a team
• Expert in handling office equipment
• Internet savvy with expertise in Microsoft Office and various company applications
• Excellent customer service orientation
• Ability to research and analyze data effectively
• Exceptional attention to detail and interpersonal skills
Collection Technology Incorporated – Monterey Park, CA
Administrative Wage Garnishment Specialist, November 2011 – Current
• Follow a number of specific procedures in completing several repetitive clerical steps performed in a
prescribed or slightly varied sequence
• Coding and filing documents in an extensive alphabetical file
• Initiate proceedings to collect debt through deductions from the debtor’s pay until debt and all
accumulated interest and other late payment charges are paid in full
• Calculating and posting charges to departmental accounts
• Monitoring collections under the Administrative Wage Garnishment Order to ensure employer
compliance
• Forwarding any request for a hearing by a debtor to the California State Treasury’s office.
Hubka Chiropractic Corporation – Pasadena, CA
Office Manager, September 2010 – September 2011
• Responsible for sterilizing, organizing all patient rooms, maintaining office supplies and the office
machinery
• Gather daily mail, sort, organize and distribute to the appropriate personnel
• Assisted daily with legal claims, collections, memberships, medical records and billing for both the
Chiropractor and Acupuncturist as well as Workers Compensation
• Create and maintain various filing systems in an accurate and organized manner
• Answered a high volume of calls, message taking and appointment setting for patients and doctors
• Locate and attach appropriate files to incoming correspondence requiring replies
• Arranged conferences, meetings, or travel reservations for management
Stratus Building Solutions – Upland, CA
Office Manager and Sales Associate, October 2009- September 2010
• General office management duties; opening/closing office, maintaining office supplies, organizing all
conference rooms and main office
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate
individuals
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, pay
records, invoices, balance sheets, or other documents
• Identify potential clients, using advertising campaigns, mailing lists, or personal contacts
• Developed financial plans based on analysis of clients' financial status, and discuss financial options
with clients
• Prepared closing documents that are needed to implement plans selected by clients with receiving
payment and record receipts for individual and company records
• Dispersed badges, passes, and identification cards, and perform other security-related duties
• Assisted the District Manager with administrative projects such as; scheduling daily task to each
department and creating forms and records
• Completed all monthly billing in a timely manner to avoid loss of revenue
Air Cleaning Systems – Pomona, CA
Receptionist, Human Resources and Safety Manager, November 2007- October 2009
• Maintained general receptionist duties; operate office equipment such as fax machines, copiers, phone
systems, and use computers for spreadsheet, word processing, database management, and other
applications
• Provided assistance with various City and County Sales bids for vehicle exhaust systems contracts
• Assisted Accounting with Accounts Payable/Receivable invoices, data entry and filing accordingly
• Process, verify, and maintain personnel related documentation, including staffing, recruitment,
training, grievances, performance evaluations, classifications, and employee leaves of absence
• Mediate between benefits providers and employees, such as by assisting in handling employees'
benefits-related questions or taking suggestions
• Conducted employment/exit interviews and new hire orientations
• Maintain and apply knowledge of current policies, regulations, industrial processes and updating the
MSDS manual as needed
• Conduct or direct testing with each employee for compliance with health and safety regulations and
distributed passing certificates
University of Phoenix – Ontario, CA
• Bachelors of Business Administration- 2014
Val Verde High School – Perris, CA
• High School Diploma- 2004
References upon Request

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Melanie D. Zarco

  • 1. Melanie D. Zarco 1909 S. Lark Ellen Ave West Covina, CA 91792 (E) cutiezoe03@Gmail.com (C) 626-315-8080 I am currently seeking a full time position in an environment that offers a greater challenge with availability in company growth. I am dependable, efficient and have a self-motivated professional desire to support executives and build a loyal client base. My goal is to become an associate with a company where I can utilize my office management skills, administrative support and gain further experience while enhancing the company’s productivity and reputation. • Strong data entry skills with proven speed and accuracy • Great written and oral communication skills • Proficient in managing business correspondence • Ability to organize personal work priorities • Knowledge of filing and updating records • Ability to work independently and as part of a team • Expert in handling office equipment • Internet savvy with expertise in Microsoft Office and various company applications • Excellent customer service orientation • Ability to research and analyze data effectively • Exceptional attention to detail and interpersonal skills Collection Technology Incorporated – Monterey Park, CA Administrative Wage Garnishment Specialist, November 2011 – Current • Follow a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence • Coding and filing documents in an extensive alphabetical file • Initiate proceedings to collect debt through deductions from the debtor’s pay until debt and all accumulated interest and other late payment charges are paid in full • Calculating and posting charges to departmental accounts • Monitoring collections under the Administrative Wage Garnishment Order to ensure employer compliance • Forwarding any request for a hearing by a debtor to the California State Treasury’s office. Hubka Chiropractic Corporation – Pasadena, CA Office Manager, September 2010 – September 2011 • Responsible for sterilizing, organizing all patient rooms, maintaining office supplies and the office machinery • Gather daily mail, sort, organize and distribute to the appropriate personnel • Assisted daily with legal claims, collections, memberships, medical records and billing for both the Chiropractor and Acupuncturist as well as Workers Compensation • Create and maintain various filing systems in an accurate and organized manner • Answered a high volume of calls, message taking and appointment setting for patients and doctors • Locate and attach appropriate files to incoming correspondence requiring replies • Arranged conferences, meetings, or travel reservations for management Stratus Building Solutions – Upland, CA
  • 2. Office Manager and Sales Associate, October 2009- September 2010 • General office management duties; opening/closing office, maintaining office supplies, organizing all conference rooms and main office • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals • Perform administrative support tasks, such as proofreading, transcribing handwritten information, pay records, invoices, balance sheets, or other documents • Identify potential clients, using advertising campaigns, mailing lists, or personal contacts • Developed financial plans based on analysis of clients' financial status, and discuss financial options with clients • Prepared closing documents that are needed to implement plans selected by clients with receiving payment and record receipts for individual and company records • Dispersed badges, passes, and identification cards, and perform other security-related duties • Assisted the District Manager with administrative projects such as; scheduling daily task to each department and creating forms and records • Completed all monthly billing in a timely manner to avoid loss of revenue Air Cleaning Systems – Pomona, CA Receptionist, Human Resources and Safety Manager, November 2007- October 2009 • Maintained general receptionist duties; operate office equipment such as fax machines, copiers, phone systems, and use computers for spreadsheet, word processing, database management, and other applications • Provided assistance with various City and County Sales bids for vehicle exhaust systems contracts • Assisted Accounting with Accounts Payable/Receivable invoices, data entry and filing accordingly • Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence • Mediate between benefits providers and employees, such as by assisting in handling employees' benefits-related questions or taking suggestions • Conducted employment/exit interviews and new hire orientations • Maintain and apply knowledge of current policies, regulations, industrial processes and updating the MSDS manual as needed • Conduct or direct testing with each employee for compliance with health and safety regulations and distributed passing certificates University of Phoenix – Ontario, CA • Bachelors of Business Administration- 2014 Val Verde High School – Perris, CA • High School Diploma- 2004 References upon Request