Human Resources Manager

1. AIDA L. GARZA
4213 Dryer Circle, Corpus Christi, TX 78416
Phone: 806-438-9085
garzaaida872@yahoo.com
**Special note: I am willing to relocate
PROFESSIONAL SUMMARY:
Dedicated, results-orientedmanagerwiththe abilitytobuildrapportatall levels. Successful track
record of motivatingemployeestoachieve maximumperformance and increase bottom-lineprofits,
internal trainingprogramsresultedinincreasedproductivityandoffice innovation. Experienced
supervisorandmultitaskerwhoenjoysworkinginafast-pacedchallengingenvironment.
PROFESSIONAL SKILLS:
 AdministrationandManagement • OperationsAnalysis
 CustomerandPersonal Service • QualityControl Analysis
 Negotiation • Employee Relations
 JudgementandDecisionMaking • Departmental Budgets
 Managementof Personnel Resources • Office Relocation
 TrainingandDevelopment • Multi-Tasking
 Multiple Locations • DisciplinaryActions
 A/R,A/P, G/L & P/R • ExitInterviews
 Systems/Computerization • Counseling/Coaching
 SalaryReviewAdministration • Compensation
PROFESSIONAL EXPERIENCE:
Human Resources Manager/Administrative Manager 2004-2015
New York Life Insurance Company
 Planned,administered andcontrolled budgetsforcontacts,equipmentandsupplies
 Directedand coordinatedthe supportiveservicedepartmentof the organization.
 Monitoredthe facilitytoensure thatit remainedsafe,secure andwell-maintained.
 Prepared andreviewedoperational reportstoensure accuracyandefficiency.
 Hiredand terminated administrativepersonnel.
 Setgoalsand deadlinesforthe department.
 Oversaw the maintenance andrepairof machinery,equipment,andelectrical and mechanical
systems.
 Conductedclassestoteachprocedures andupdatestostaff,agentsandagent’sstaff.
 Participatedinarchitectural and engineeringplanninganddesign,includingspace and
installationmanagement.

2. 2 Garza
 Implementedandenforcedthe policiesandproceduresforformal disciplinaryactionsand
dismissals.
 Directedemployee relations,healthandwelfareprograms. Counseledentry-level personnel
and agents. Travelled tosatellite locationstodirecthumanresource functions.
 Initiatedprofessional businesspracticesand managementtoorganize all aspectsof office
operations.
 Initiated newpoliciesandprocedurestoguide the entire salesforce regardingadministrative
procedures.
 Coordinatedanoffice move toalarger facility,workedcloselywithinteriorspace planners and
designers.
Training and Development:
 Workedwitheachdepartmentindevelopingspecifictrainingprogramsrequiredforeach
position. Assistedandfacilitatedanannual trainingprogramforagent’sassistantstoensure
bettercommunication.
 Preparedannual budgetinginformationregardingtrainingprogramsinadministrative areaand
preparedrecommendationstothe ManagingPartnerof Organization.
Administrative Assistant/Administrative Manager Trainee 1998-2004
New York Life Insurance Company
 Used computers for various applications, such as database management or word
processing.
 Performed payroll functions, such as maintaining timekeeping information and
processing and submitting payroll.
 Answered telephones and gave information to callers, took messages, and transferred
calls to appropriate individuals.
 Collected and deposited money into proper accounts, disbursed funds from cash to pay
bills or invoices, kept records of collections and disbursements, ensured accounts were
balanced on a daily basis.
 Created, maintained and entered information into databases.
 Set up and managed paper and then electronic filing system, recording information,
updating paperwork, and maintaining documents, such as attendance records,
correspondence and other company paperwork.
 Knowledge of office equipment, such as fax machines, copiers, and phone systems and
arranged for repairs when equipment needed repair.
 Completed forms in accordance with company procedures.
 Maintained scheduling and event calendars.
 Scheduled and confirmed appointments for clients, customers, or supervisors.
 Operated electronic mail systems and coordinated the flow of information, both
internally and externally.

3. 3 Garza
 Quality Control and review of outgoing correspondence and letters had correct format,
spelling and grammar and ensured that company format and policies were adhered to
and if not recommended revisions.
 Established work procedures or schedules and maintained smooth work flow.
 Managed projects and contributed to meetings on a weekly and monthly basis.
EDUCATION:
Bachelor of Arts
Psychology of Organization and Development August 1998-May 2000
University of the Incarnate Word Corpus Christi, TX
GPA: 3.30 out of 4.00
Dean’s List Honoree, 2 semesters
LANGUAGES:
Spanish-read, write and speak
AWARDS:
Dean’s List-
Fall 1999-Spring 2000
 Employee of the Month- Lubbock, Texas
Insurance Designations
 ACS-Associate Customer Service
 FLMI-Fellow Life Management Institute