Aida Garza is seeking a position in human resources or administration. She has over 15 years of experience in human resources management and administration for an insurance company, where she managed budgets, personnel, training programs, and office relocation. Garza has skills in management, customer service, quality control, and computer systems. She holds a Bachelor's degree in psychology and is fluent in Spanish.

1. AIDA L. GARZA
4213 Dryer Circle, Corpus Christi, TX 78416
Phone: 806-438-9085
garzaaida872@yahoo.com
**Special note: I am willing to relocate
PROFESSIONAL SUMMARY:
Dedicated, results-orientedmanagerwiththe abilitytobuildrapportatall levels. Successful track
record of motivatingemployeestoachieve maximumperformance and increase bottom-lineprofits,
internal trainingprogramsresultedinincreasedproductivityandoffice innovation. Experienced
supervisorandmultitaskerwhoenjoysworkinginafast-pacedchallengingenvironment.
PROFESSIONAL SKILLS:
 AdministrationandManagement • OperationsAnalysis
 CustomerandPersonal Service • QualityControl Analysis
 Negotiation • Employee Relations
 JudgementandDecisionMaking • Departmental Budgets
 Managementof Personnel Resources • Office Relocation
 TrainingandDevelopment • Multi-Tasking
 Multiple Locations • DisciplinaryActions
 A/R,A/P, G/L & P/R • ExitInterviews
 Systems/Computerization • Counseling/Coaching
 SalaryReviewAdministration • Compensation
PROFESSIONAL EXPERIENCE:
Human Resources Manager/Administrative Manager 2004-2015
New York Life Insurance Company
 Planned,administered andcontrolled budgetsforcontacts,equipmentandsupplies
 Directedand coordinatedthe supportiveservicedepartmentof the organization.
 Monitoredthe facilitytoensure thatit remainedsafe,secure andwell-maintained.
 Prepared andreviewedoperational reportstoensure accuracyandefficiency.
 Hiredand terminated administrativepersonnel.
 Setgoalsand deadlinesforthe department.
 Oversaw the maintenance andrepairof machinery,equipment,andelectrical and mechanical
systems.
 Conductedclassestoteachprocedures andupdatestostaff,agentsandagent’sstaff.
 Participatedinarchitectural and engineeringplanninganddesign,includingspace and
installationmanagement.

2. 2 Garza
 Implementedandenforcedthe policiesandproceduresforformal disciplinaryactionsand
dismissals.
 Directedemployee relations,healthandwelfareprograms. Counseledentry-level personnel
and agents. Travelled tosatellite locationstodirecthumanresource functions.
 Initiatedprofessional businesspracticesand managementtoorganize all aspectsof office
operations.
 Initiated newpoliciesandprocedurestoguide the entire salesforce regardingadministrative
procedures.
 Coordinatedanoffice move toalarger facility,workedcloselywithinteriorspace planners and
designers.
Training and Development:
 Workedwitheachdepartmentindevelopingspecifictrainingprogramsrequiredforeach
position. Assistedandfacilitatedanannual trainingprogramforagent’sassistantstoensure
bettercommunication.
 Preparedannual budgetinginformationregardingtrainingprogramsinadministrative areaand
preparedrecommendationstothe ManagingPartnerof Organization.
Administrative Assistant/Administrative Manager Trainee 1998-2004
New York Life Insurance Company
 Used computers for various applications, such as database management or word
processing.
 Performed payroll functions, such as maintaining timekeeping information and
processing and submitting payroll.
 Answered telephones and gave information to callers, took messages, and transferred
calls to appropriate individuals.
 Collected and deposited money into proper accounts, disbursed funds from cash to pay
bills or invoices, kept records of collections and disbursements, ensured accounts were
balanced on a daily basis.
 Created, maintained and entered information into databases.
 Set up and managed paper and then electronic filing system, recording information,
updating paperwork, and maintaining documents, such as attendance records,
correspondence and other company paperwork.
 Knowledge of office equipment, such as fax machines, copiers, and phone systems and
arranged for repairs when equipment needed repair.
 Completed forms in accordance with company procedures.
 Maintained scheduling and event calendars.
 Scheduled and confirmed appointments for clients, customers, or supervisors.
 Operated electronic mail systems and coordinated the flow of information, both
internally and externally.

3. 3 Garza
 Quality Control and review of outgoing correspondence and letters had correct format,
spelling and grammar and ensured that company format and policies were adhered to
and if not recommended revisions.
 Established work procedures or schedules and maintained smooth work flow.
 Managed projects and contributed to meetings on a weekly and monthly basis.
EDUCATION:
Bachelor of Arts
Psychology of Organization and Development August 1998-May 2000
University of the Incarnate Word Corpus Christi, TX
GPA: 3.30 out of 4.00
Dean’s List Honoree, 2 semesters
LANGUAGES:
Spanish-read, write and speak
AWARDS:
Dean’s List-
Fall 1999-Spring 2000
 Employee of the Month- Lubbock, Texas
Insurance Designations
 ACS-Associate Customer Service
 FLMI-Fellow Life Management Institute