Katherine Lanée Walker is an administrative professional with over 10 years of experience seeking a new position. She has a bachelor's degree in business management and experience providing support to upper management, human resources, accounting, marketing and sales, and claims departments. Walker has strong technical skills, including proficiency in Microsoft Office, and seeks an opportunity for professional growth.

1. Katherine Lanée Walker
3657 Cobble Mill Lane  Clarkston, GA 30021  (404) 234-4979  amethystski221@gmail.com
Dear Prospective Employer,
I am writing in response to an opening in your organization. As an administrative support professional with
more than 10 years of experience, offering versatile office management skills and successfully providing
support to upper management, human resources, accounting, marketing and sales and claim department
personnel, I have learned to juggle multiple priorities, meet tight deadlines without compromising quality
and exceed expectations. Ninety percent of my day with my current employer is working independently; I
am a strong planner with strong technical skills, proficiency in word processing, databases, spreadsheets,
and a problem solver who readily adapts to change in work flow.
I have a Bachelors Degree in Business Management and am seeking a position that allows an opportunity
for growth personally and professionally while enhancing my knowledge, skills and expertise in day to day
business operations.
Here is a brief description of experience, knowledge and skills:
• Strong attention to detail.
• Accurately and thoroughly enter, record, and maintain information and data.
• Ability to establish and maintain pleasant interpersonal relationships.
• Integrity when handling confidential and sensitive information.
• Concern for others – sensitivity to others’ needs and maintaining a high level of understanding and
helpfulness, and confidentiality.
• Superior organizational and prioritization skills.
• Proficient business writing and oral communication.
• Analytical skill to identify the underlying principles, motivations, reasons, or facts by breaking
down information or data into separate parts.
• Ability to maintain a professional and appropriate demeanor consistently.
Understanding this brief summary may not fully communicate my knowledge and/or skills, I would love to
discuss with you further this job opportunity. At your convenience I may be contacted anytime by phone at
404-234-4979.
Sincerely,
Katherine Lanée Walker

2. Katherine Lanée Walker
3657 Cobble Mill Lane  Clarkston, GA 30021  (404) 234-4979  amethystski221@gmail.com
EXECUTIVE SUMMARY
An administrative professional with over 10 years experience seeking a position that allows an opportunity
for growth personally and professionally; while enhancing my knowledge, skills and experience in day to
day business operations.
AREAS OF EXPERTISE
Office Skills: Office Management
Records Management
Employee Time Tracking
Administration
Team Player
Self Starter
Spreadsheets/Reports
Event Management
Calendaring
Problem Solver
Multi-tasking
Executive Support
Travel Coordination
Proficient
Communication
Internet Research
Computer
Skills:
MS Word
MS Excel
MS PowerPoint
AS400/WINS
MS Outlook
MS Access
Tower
Kronos & ADP
MS Scanning & Imaging
10 Key sight & touch
Internet search
Concur
PROFESSIONAL EXPERIENCE
RLI Insurance/Transportation —Atlanta, GA
Handle multifaceted administrative/clerical tasks as the assistant to the Regional Human Resources
Manager to include coordinating travel arrangements, maintain database and ensure the delivery of
premium service to employees, guests, vendors, and agents. Quickly became a trusted assistant known for
“can-do” attitude, flexibility and high-quality work.
Claim Operation Assistant, 2012 – Present
• Clerical support to Claim Unit (area Managers) Liability & PIP/MedPay adjustors.
• Monitor and accurately attach mail/email/faxes to open/closed files.
• Create/maintain PIP Ledgers for PIP or MedPay files.
• Financials: Payment processing for vendors and claimants within prescribed deadlines; clarify
status on bill payments, check copy requests, account reconciliation.
• Coordinate claims process activities, open and close claim files.
• Order police reports and claim index reports.
• Setup and enter new claims into claims management system.
• Assist and provide backup support to Receptionist/Call Center.
HR Assistant/ Receptionist, 2006 - 2012
— Ability to adapt to the potential changing daily demands of office operations.
— Calculate new hire PTO using the Julian calendar.
— Communicate effectively to maintain a smooth work environment.
— Accounts receivable and payable.
— Research and prepare Power Point presentations.
Katherine Lanée Walker  3657 Cobble Mill Lane Clarkston, GA 30021  (404) 234-4979  amethystski221@gmail.com

3. — Prepare official correspondence.
— Establish strong relationships to gain support and effectively achieve results.
— Coordinate meetings/training (on/off site).
— Aid in coordination of candidate interviews and testing.
— Maintain office systems (copiers, printers, paper, and office supplies).
— Develop and maintain relationships with office vendors and building management (e.g., break
room vendors, office machine vendors, office maintenance, etc.), universities and other
recruitment resources.
— Maintain calendars and appointments.
— Keep manager(s) organized.
— Revise ads and job descriptions.
— Job postings with University job boards, online recruiting sites and newspapers.
— Correspond with other admin staff and Corporate HR.
— Excellent problem solving and researching skills.
— Other office duties upon request.
State Farm Insurance – Atlanta, GA
Agent Assistant/CSR, 2003-2006
— Create and maintain customer files (paper and computer).
— Calculated policy quotes for home and/or auto insurance potential customers.
— Educated customers about policies and coverages offered.
— Assured customers felt welcomed and valued as clients.
— Daily bank deposits.
— Entrusted to manage office in the supervisor’s absence.
— Provided timely, courteous and knowledgeable response to information requests.
— Alerted customers of upcoming policy cancellations to ensure payments would be remitted to
prevent policy cancellation.
— Prepared official correspondence.
— Accounts receivable and payable.
— Other general offices duties upon request.
EDUCATION
University of Phoenix – Atlanta, GA
Bachelors Degree in Business Management 2008 - 2010
GPA 3.4
Capelli Learning Center – Atlanta, GA 1999 – 2000
Certified Massage Therapist
Georgia Military College -- Milledgeville, GA
Associates Degree in Business Administration 1996 – 1999
Berkmar High School – Duluth, GA Graduated 1996
High School Diploma: College Prep. Seal
Vocational School Diploma: Certified Nursing Assistant
Other
Georgia Army National Guard 1996-2002
Administrative Specialist
Katherine Lanée Walker  3657 Cobble Mill Lane Clarkston, GA 30021  (404) 234-4979  amethystski221@gmail.com

4. Katherine Lanée Walker  3657 Cobble Mill Lane Clarkston, GA 30021  (404) 234-4979  amethystski221@gmail.com