1. Nicole Eisan
Administrative & Office Management Professional
216 Kirpatrick Way
Leduc, Alberta
T9E 1B5
(780) 919 - 0220
blackbirdtreasures@gmail.com
To Whom It May Concern:
Thank you for the opportunity to express my interest in joining your team. Please accept this cover letter and
attached resume as my application for immediate hire.
As you will read, I have over fives years of direct administrative experience with special insights into client
care, reception, human resources, and office management. Organized, thorough, and attentive, I am sure
you will find I have exceptional time management skills and am both self-motivated and professionally
accountable. With strong software literacy and clerical skills, I am able to manage multiple projects at once
while providing assistance to both team members and customers. While my administrative skills include data
compilation & filing, document creation, professional communication, and presentation abilities, I also have
a strong understanding of financial clerical duties. Other skills demonstrated in my recent roles include the
handling and organization of confidential files, data entry, appointment scheduling, document creation,
office maintenance, and professional communication (etiquette via face-to-face interaction, phone, email,
and/or fax). I have been consistently commended in these positions for my ability to prioritize and complete
tasks quickly and accurately, as well as my enthusiasm for teamwork and readiness to assist or train others.
While the bulk of my technical abilities lay in Microsoft Office, I also have advanced experience using
internal software/databases and excellent competencies using new programs. Friendly and helpful, I easily
develop rapport with clients and am able to diffuse negative situations to the mutual benefit of client and
corporation, and to the satisfaction of customers. I also have experience in quality assurance and am
confident conducting service follow-ups to ensure client satisfaction.
Again, thank you for your time and consideration. I am certain of my ability to add to your team and I look
forward to meeting with you.
Sincerely,
Nicole Eisan
Administrative & Office Management Professional

2. Nicole Eisan
Administrative & Office Management Professional
216 Kirpatrick Way
Leduc, Alberta
T9E 1B5
(780) 919 - 0220
blackbirdtreasures@gmail.com
Profile
An Administrative Professional with almost 15 years of office management experience; special talents include
staff & client communication and education, human resources, policy and procedure audit and design, and
administrative organization
Qualifications and Certifications
Human Resource Management Athabasca University (In-Progress)
Completed courses include Intro to Human Resources, Conflict and Resolution, and Employment Law
University Studies, 1st Year Northern Lakes College
Intro to Administrative Computers Northern Lakes College
Business of Wedding Photography Vistec
Core Competencies
Administrative Operations
§ Performs dispatching, appointment taking, scheduling, and coordination duties; maintains up-to-date
work order systems and databases
§ Ensures that company standards & policies are met and that all necessary operations and procedures are
efficiently carried out; assists in the design of work order procedures
§ Excellent understanding of written and verbal professional etiquette and communication via email,
phone, and in-person interactions
§ Promotes all relevant Health, Safety, and Environment policies
§ Performs accounting duties including invoice creation, billing procedures, and receipt management
§ Accurately inputs important and sensitive data; software abilities include advanced Microsoft Office
Programs skills
§ Acute attention to detail demonstrated in consistently accurate data entry and record keeping duties
Communication & Client Care
§ Performs front desk operations including greeting customers & clients, assisting with sales and inquiries,
and maintaining a positive and helpful demeanour
§ Handles customer concerns and complaints, ensuring that issues are resolved and customers are
properly accommodated
§ Experienced and confident in the areas of communications efficiency, public relations, client care, and
conflict resolution
§ Builds excellent interpersonal relationships with customers, staff, and employers
§ Carries out quality assurance responsibilities; guarantees customer satisfaction through follow-up
procedures
§ Extensive experience handling sensitive and/or confidential information, including financial data
§ Succinctly records and reports all necessary incidents or hazards

3. Nicole Eisan
Administrative & Office Management Professional
216 Kirpatrick Way
Leduc, Alberta
T9E 1B5
(780) 919 - 0220
blackbirdtreasures@gmail.com
Professional History
2015 – August 2016 Shop Administration Clerk Pe Ben Oilfield Services
Provides support services to ensure effective, efficient, and accurate administrative operation of shop
functions; consistently and accurately reports financial, administrative, and clerical specifics to Senior
Management. Other duties include processing and maintaining repairs and maintenance work systems,
inventory transactions, and general administrative functions, ensuring all services are effective and all records
are accurate and up-to-date.
2010 - Present Business Owner Black Bird Treasures
As the owner of a professional photography studio, I have celebrated professional success by holding Black
Bird Treasures to the same high administrative and client care standard that I enforced in my previous roles.
Of course, this position also includes a more intensive level of client care, and advanced knowledge of digital
editing and computer software.
2001 – 2005 Office Manager Specialties Valve Inc.
Before leaving Specialty Valve Inc. upon the birth of my first child, I was in a sense the heart of the
company, running both front and back office, performing various Human Resource duties, and keeping
books. My duties included, but were not limited to traditional administrative & office management duties,
accounts payable & receivable, interviewing potential staff, as well as hiring, training, supervising, and
contract termination, safety awareness & training, facilitating audits, client care duties, including phone call
follow-ups, data gathering, entry, reporting, and organization, quote creation, and policy creation.
2002 – 2004 Facility & Administrative Manager Adam’s Family Mini Storage
As Facility Manager for an out-of-province employer, I managed the day-to-day operations of a storage
facility. Duties included those listed above, as well as assisting clients in person.
Volunteerism
2010 / 2011 Fundraising Volunteer Alberta Heart & Stroke
Foundation
References
Darryl Esch
Senior Vice President & General Manager
Pe Ben Oilfield Services L.P. (780) 979 – 4860
Breanne Pakula
Administration Supervisor
Pe Ben Oilfield Services L.P. (780) 222 – 8984