The document provides a resume and summary of skills and experience for Andrea M. Taylor, who has over 12 years of experience in various administrative support roles and is seeking an administrative or support role that utilizes her skills in areas such as calendar management, travel coordination, expense reporting, Microsoft Office applications, and providing support to multiple levels of management. She has a diverse professional background including roles at Silicon Valley Bank, Honeywell, Intel, Arizona Public Service, and Boeing, and is pursuing a Bachelor's degree in Business Administration and Human Resources expected to be completed in June 2017.

1. ANDREA M. TAYLOR
Ataylor363@gmail.com
Mesa, AZ 85206
Cell Phone: 480-620-6169
Profile
Service oriented, operational professional with proven ability to multi-task and manage high volumes and support
cross-functional teams. Highly adaptable, ability to change roles quickly as well possessing strong interfacing skills to
handle internal business partners, executives, customers and clients in any base. Solid ability in building trusting
relationships with customers and colleagues. Seeking longevity in my future position in an administrative role, or in any
support role that requires great personality, ability to be trustworthy, excellent attention to details, ability to work with
multiple levels of management, direct and indirect staff, providing the utmost administrative support. I am also seeking
a company to allow me to show my talents and skills and for those to be recognized and to grow from within. I am very
near my B.S degree in Business Administration and Human Resources with completion in June 2017.
SUMMARY OF SKILLS AND EXPERIENCE
• Over 12 years of experience in various administrative support roles for multiple Sr. Level executives, Sr. Level
Managers, and Director Level Management.
• Excellent ability to pay attention to details, with vibrant personality and ability to focus on customers, and
management needs.
• Over 9 years of complex calendar management, scheduling meetings with attention in maintaining recurring
meetings, staff meetings, and various meetings for multiple managers.
• Over 10 years of extensive experience coordinating domestic and international travel
• Over 10 years of experience preparing expense reports and invoices
• Processed and monitored designated expense reports and assisted in reconciling corporate credit card
transactions ensuring company’s compliance.
• Acted a SME on travel expense reports, as well as being end user support for administration in international travel
reservations, and conversions in travel expense reports to ensure accurate reconciliation.
• Strong ability to research and utilize internet resources as well as internal resources
• Utilized MS SharePoint extensively, acting as administrator; uploaded multiple files & granted user access based
on need
• Produced PowerPoint slides utilizing graphics and tools within PowerPoint for presentations for multiple levels of
management.
• Administrative contact for department procedures, and ensuring policies they are reviewed, current and
documented with proper signatures.
• Extensive use working with Microsoft products (Word, PowerPoint, Excel, Outlook, SharePoint, MS Visio).
Additionally vast experience in Internal Instant Messaging (i.e. Windows Live Meeting, and Lync).
• Exceptional experience in WebEx, Meeting One & Extensive Concur Software experience (travel and
expense reporting), as well several internal Video Conferencing capabilities, Facilities ticket queue
internal software among others.
• Intermediate experience with SalesForce, MS Project, and MS Access.
• Quick learner, always eager to learn the most from my position with a friendly, outgoing attitude. Strong ability to
work with diverse work groups, and multiple management levels.
PROFESSIONAL EXPERIENCE
Silicon Valley Bank/ Global Technical Talent (Contractor) – Tempe, AZ 04/2016 – 09/2016
Administrative Assistant I
• Provided daily administrative support to the Head of IT, Infrastructure Engineering and Operations as well
as his 5 Direct Reports (Sr. Manager Level and Sr. Director Level).
• Administrative support included heavy and complex calendar management, scheduling and re-scheduling of
appointments with high level executives, direct staff and other departments requesting time on calendar.
• Provides support with extensive calendaring of internal meeting which required daily and weekly collaboration and
coordination with various business units as well as administrative team across the organization.

2. • Processed weekly and monthly travel and business related expense reports and in so, worked closely with A/P to
ensure timely payments, reconciliation of credit card expenditures.
• Coordinated all logistics for events, internal and external meetings including booking conference rooms, catering
requests, dining reservations, and managing special projects as needed.
• Responsible for coordinating leadership and candidate interviews in multiple Sr. Leadership roles as well as
various open Technical, IT Security & Engineering roles.
• Provided administrative onboarding for new employees ensuring new employees were in hiring database,
employee benefits were arranged, and any required equipment was prepared for them upon new hire’s
arrival.
• Set up and maintained confidential and pertinent files in SharePoint that integrated departmental standards,
processes, roadmaps for previous, current and future workload. Also, managed confidential files for Sr. Manager,
Sr. Director, and Head of IT that pertained to salaries, mid-year Reviews, etc.
• Created the entire department of the IT Infrastructure and Operations Organizational Charts using MS
Visio. Required strong detail and attention to the various roles to highlight in the organizational charts along with
direct reports, and open positions. Required collaboration and communication with the other administrative
assistants to build a well-defined organizational chart.
• Provided a daily and consistent professional attitude, highly energized, multitasking demeanor capable of working
well in high pressure situations with strict deadlines.
• Display resourceful thinking, creative and independent solutions, anticipate obstacles
• Demonstrate strong solution planning capabilities when faced with scheduling challenges and sensitivities.
• Provide flexibility in work patterns in supporting staff with frequent travel.
Honeywell/ PDS Tech Inc. (Contractor) – Phoenix, AZ 07/2015 – 01/2016
Sales Support Specialist/ Admin Support
• The Sales Support Specialist is a key team member for the Business and General Aviation (B&GA) Aftermarket
Sales Organization and worked closely with the global Area Sales Manager (ASM) and Strategic Sales manager
(SSM) organization with the following responsibilities:
• Established and helped produce monthly metrics on short cycle sales
• Worked daily in Salesforce to improve the data integrity that consisted with data of completions of aircraft retrofit
modified units loaded correctly, sales assigned to right Area Sales Manager and correlation with daily bookings
report, and primary contact information
• Work with Contracts and other department for issue resolution coordination.
• Working with Business &General Aviation Finance to provide Purchase Order details for retrofit tracking.
• Coordination of sales review packets for sales team meetings.
• Planning and execution of Channel Partner Sales Meetings.
• Planned and executed of annual Honeywell sales conference.
• Prepared and compiled appropriate reports for bi-monthly sales meetings.
NuHome Promotions / Contract Professionals (Contractor) - Chandler, AZ 02/2015 – 06/2015
Executive Administrative Assistant
• Provided daily administrative support to the CEO that entailed constant coordination and preparation of major
contract documents, legal correspondence, and other proposals while maintaining exquisite and extreme
confidentiality.
• Served as an internal resource to administrators or staff on departmental and company procedures on behalf of
CEO.
• Performed complex Outlook Calendaring and experience maintaining recurring meetings, staff meetings.
• Attended Executive Staff meeting to ensure delegates tasks are followed through with daily report out to CEO of
status.
• Researched and gathered appropriate data for departmental reports that were disseminated to Sales Managers,
and Executive Leadership.
• Extended administrative support to Chief Operations Officer, Chief Technology Officer and VP Deployment of
Sales and Training.
• Composed and produced various business correspondence that included correspondence to General Counsel,
and various contract executives within companies for confidential proposal agreements.
• Reviewed and edited appropriate documents; prepared them for appropriate signature among leadership

3. • Ensures confidentiality and controls access to sensitive information, such as staff personnel files.
• Responded to email and phone inquiries that customers requested of information based on the company’s
policies, and sales procedures.
• Performed extended administrative duties associated with scheduling and coordinating meetings and planning
events for executives.
• Arranged with vendors for services, prepares agendas, gathers and organizes supporting information, and over
sees production and distribution of related materials. Recorded minutes for proper distribution.
• Implemented changes or enhancements to procedures to improve productivity, efficiency and service.
• Coordinated and planned for Bi-monthly sales events and meetings that entailed catering logistics, transportation
arrangements, hotel reservations and any specific arrangements required.
Intel Corporation (Contractor)- Chandler, AZ 10/2014 – 01/2015
Sr. Level Administrative Assistant III
• Provide executive administrative support to the Acting Vice President and extended support within that division.
• Extensive use working with Microsoft products (Word, PowerPoint, Excel, Outlook, SharePoint, Windows Live
Meeting
• Handle details of a highly confidential nature.
• Proactive with highly level of initiative to anticipate next steps to support business needs
• Strong attention to detail with ability to prioritize and multi-task as well as strong communicator both verbally and
in writing.
• Use professional concepts and company objectives to resolve complex issues in creative and effective ways
• Understands and utilizes the goals and pressures of Executive office to prioritize and meet deadlines accordingly
• Work closely with other Administrators at Intel to help facilitate timely and accurate communications.
• Arranged travel for Acting V.P. and assisted in travel expense reports using Concur Software.
Arizona Public Service (APS) – Contractor – Phoenix, AZ 07/2014 – 10/2014
Administrative Assistant (Information Technology)
• Administrative support primarily to the Director of Shared Services team & Director of Enterprise
Planning Management and Resource Planning as well as extended team members.
• Assisted in Events and Logistics Coordination (e.g. ordering catering, Conference Room Reservations, preparing
agendas)
• Extensive use of MS Outlook calendar management for 2 Director Level Calendars. Involved scheduling and
rescheduling of meetings and board meetings with upper level executives.
• Created and managed Purchase Request and Orders using Material Logistics Information System
• Experience in on-boarding new employees entering them in the
• Modified Corporate Organizational Charts using MS Visio
• Utilized MS SharePoint extensively, acting as administrator; uploaded multiple files and granted user access
based on need
• Assisted in Enterprise wide effort of Document Standardization of Policies, Processes and Procedures
• Created and modified various Excel Spreadsheets
• Maintained confidential records, files and databases in MS SharePoint
The Boeing Company – Mesa, AZ 02/2004- 04 /2013
Senior Administrative Assistant
• Supported 4-5 Sr. Level Program Managers within our International Program Office along with extended
international support staff that included Contracts, Finance, Risk Management, Procurement, and
Engineering.
• Certified and trained as Subject Matter expert in International Travel and Concur Software for expense
reporting. Served as end user support for Concur expense reporting as well as for international and
domestic travel matters/ arrangements.
• Coordinated and processed domestic and international travel arrangements, monitored designated business
travelers’ logistics, generated expense reports using Concur and assisted in reconciling corporate credit card
transactions to ensure timely and accurate reimbursements
• Executed and planned consecutively for 6 years with Administrative Steering Committee our annual
Ethics Mandatory Training event of 4500+ employees in Mesa, AZ
• Assembled and analyzed data in program reports and reviewed policy manuals for accuracy.

4. • Collected various data to provide visibility of status for expense reports, and communicated to management and
travelers for expense report review and/or signature
• Produced PowerPoint slides that were used by Engineering department as well as for Program Managers and
Executive Management for presentations to Industry and business groups and for internal communication
• Answered mail and email inquiries on behalf of the Executive Management using own initiative and followed up
with other departments to ensure that requests and direction was followed through and completed
• Interfaced and collaborated with other Administrative Assistants in various role across the entire site to share
and/or coordinate workload to work in team environment
• Prepared spreadsheets & presentations as well as organizational charts for Monthly Change Board Reviews
• Processed incoming and outgoing communication and correspondence to ensure proper dissemination of
information
• Participated continuously with multiple organizational leaders in the development and implementation of plans
and objectives in preparation and planning of Ethics Recommitment Committee to meet highest participation and
attendance requirements
• Prioritized and scheduled multiple Sr. Level management calendars on a daily basis with high complex Outlook
Calendaring and experience maintaining recurring meetings, staff meetings, and various meetings for multiple
managers.
• Planned and implemented all logistics for internal and external events and venues for our international customers.
• Assisted multiple Boeing employees with the process of long term international assignment and relocation
which involved various complex expense reports with spouse and housing through completion.
• Communicated and coordinated with Global Mobility for specific details of International assignment (i.e. work
visas, driving permits, etc.)
• Contributed to the development and maintenance of the Administrative Leadership Committee Team and
Employee Involvement Team: monitoring project schedule and budget, assists in monitoring and tracking
execution of the plan and communicates status of the plan to Site Leader. (Took lead role in 2006)
• Assisted to implemented International Travel policies with to V.P. of Apache and specific team members
to ensure security and safety of all employees traveling overseas
• Assisted with department procedure development by interfacing with the USG, suppliers, partners and
international customers to ensure policies for non- employee-badges and renewals
• Contributed by gathering data from multiple sources to compile reports of moderate scope and complexity for
management reviews and tracking performance to plan (i.e. compilation of Site Program Reviews with Executive
Management)
• Assisted in composing PowerPoint slides for departments (i.e. Proposals, Financials for monthly Program
Management Reviews
• Assisted in the research and evaluation of organizational administrative issues of moderate scope and complexity
(Implementation of new and previous travel system used by Boeing)
• Under general supervision, supported meetings and reviewed to ensure that visibility is provided on appropriate
and required information
EDUCATION
Diablo Valley College- Concord, CA (8/1987- 8/1989)
General Education Studies
Villa Nova University – Villanova, PA (2007)
Project Management I & II Certificate
Previous University studies @
California Sacramento State University & Chapman University Extension
Capella University, Minneapolis, MN – online classes
B.S. Degree in Business Administration & Human Resources
Expected Graduation – June 2017