1. Stacey L. Patrick
stizzle25@yahoo.com
Over 10 years of corporate experience with a proven record of accomplishment in the areas of
mortgage servicing, customer relations, and general office operations. Strong
organizational abilities combined with excellent interpersonal, communication, and
leadership skills that allow me to work effectively with other people at all levels
Skills • Excellent Organizational Skills
• Strong Customer Relations Skills
• Computer Proficiency
• Data Entry
• Excel in multitasking in a fast paced
environment
• Telephone Answering, 12-Line System
• Notary Public
• Excellent interpersonal skills, office etiquette and
phone manners
• Filing
• Complete projects within time and budget constraints
• Computer: Word, Excel, Outlook, Access, Type (55 wpm)
Senior Loan Servicing Specialist
First Community Mortgage, Murfreesboro, TN 2014
Responsible for the daily workflow within the department, which may include review, processing or
servicing of loan documentation and support. Ensure that all work has been completed and
departmental deadlines have been met. Analyze and recommend changes to systems and operational
procedures that will improve the delivery of service. Resolve any problems, issues or questions, both
verbally and in writing, to ensure customer satisfaction and to maintain productive relationships with
other mortgage companies and investors. Responsible for new hire training.
Executive Assistant
Avure Technologies, Franklin, TN 2011
Responsibilities include supporting the CEO & CFO, maintaining the office calendar, scheduling and
coordinating meetings, and performing general clerical duties including: bookkeeping, copying, faxing,
mailing, and filing. Interact with clients, vendors, visitors and the organizations Board of Directors.
Answer telephones and transfer to appropriate staff member, Open, sort, and distribute incoming
correspondence including mail, faxes, email, and packages. Prepare responses to correspondence
containing routine inquiries, Compile, transcribe and distribute minutes of meetings, Coordinate and
maintain records for office space, telephones, parking, and office keys. Coordinate and direct office
services, such as record storage, new hire assimilation, and
housekeeping. Create and modify documents using word processing, spreadsheet, and database
programs. Create and prepare presentations using MS Power Point. Monitor and assist with
maintenance of the organization’s sales data. Conduct research, compile data and prepare papers for
consideration and presentation to
the Executive Staff and Board of Directors. Make travel arrangements for Executive staff and Board
as needed. Assist with overall maintenance of the organization and its offices
Executive Assistant/Operations Account Relationship Manager
The Correspondent Group, a division of Citizens Corp., Nolensville, TN 2010
Provided Executive level administrative support to the President. Coordinated various events as
assigned both internally and externally; Established professional relationships with customers and
prospects; Prepared monthly expense reports; Maintained directories and contact information;
Managed and coordinated appointments; Assisted in travel plans and reservations; Assisted the
Investment Department with new account paperwork; Created Marketing folders for Business
Development; Responsible for registration of events; Assisted the Operations department with daily
general ledger reconcilements; Composed and prepared confidential correspondence, reports and
other documents requested with the utmost discretion; Handled all incoming and outgoing mail, Fed-
ex, and UPS packages; Assumed responsibility of Operations Account Relationship Manager while

2. maintaining the Executive Assistant role
Lead Administrative Assistant
Fi-DATA Technology, a division of Citizens Corp., Franklin, TN 2006
Provided high level administrative support to the Human Resources and Accounting departments;
Performed a wide range of business related tasks including: creating proposals and presentations,
recording meeting minutes, managing databases, handling phone calls, scheduling meetings, assisting in
travel plans and reservations, composing correspondence, preparing board packages, processing
incoming mail and preparing expense reports; Boosted employee morale and improved teamwork by
organizing holiday parties and staff luncheons that became annual events; served as Receptionist,
received and screened visitors
Customer Provider Relations Coordinator
Focus Healthcare Management, Franklin, Tennessee 2005
Provided administrative support for three departments within the Customer Provider Relations Unit.
Responsible for sorting incoming faxes, copying/mailing Workers Compensation paperwork, filing,
logging workers comp issues into a database, pulling requested files, sorting mail, ordering supplies.
Education
Diploma
John Overton High School, Nashville, Tennessee
Certification
National League of Corporate Cotillions, Franklin, Tennessee
Certification
SkillPath Seminars; Administrative Assistant Training, Nashville, Tennessee
2003
2009
2009
Certification 2011
Salesforce.com Administrator Certification, Chicago Illinois
Certification 2015
FDCPA Certifications, LLC
References
Provide upon request