1. HOLLYMCKAY
10317 Crandon Park Drive, Bakersfield, CA 93312
Home: 661-324-5001
hollymck31@gmail.com
SUMMARY
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong
work ethic, professional demeanor, and great initiative.
HIGHLIGHTS
Problem resolution Microsoft Office proficiency
Deadline-oriented Excel spreadsheets
Strong communication skills Human Resources Management (HRM)
Expert in customer relations Labor relations
Effective time management QuickBooks expert
Self-starter AR/AP
Meticulous attention to detail Report development
Results-oriented Schedule management
Flexible team player Workers' compensation knowledge
EXPERIENCE
DEVRY UNIVERSITY
Bakersfield, CA
Student Worker 04/2015 to 02/2016
Organized recruitment and admission events for prospective students. Eliminated outdated records by sending the
records to be scanned. Verified that information in the computer system was up-to-date and accurate. Scanned and filed
forms, reports, correspondence, and receipts. Operated office equipment such as copiers and fax machines. Entered
information into computer databases. Assists student finance department by scheduling appointments for new and
continuing students, handing out and collecting documents. Supported Student Central staff with outreach to students
regarding registration, appointments, or other requests for information as needed.
WHOLE EARTH PETS
Bakersfield, CA
People Coordinator 02/2014 to 04/2015
Verified details of transactions, including funds received and total account balances. Opened and assigned new client
accounts. Coordinated and directed project meetings. Designed promotional materials. Wrote memoranda and business
correspondence. Managed office inventory and placed new supply orders. Updated employee paperwork and records.
Scheduled appointments and maintained master calendar. Liaised directly with customers to meet needs and maintain
satisfaction. Created repeat business by developing long-term relationships with regular customers. Cared for animals
with special medical needs, including diabetes. Served on the Board of Directors for Whole Earth Pets Foundation, Inc.
As project leader created budgets and fundraising events achieving $2100 for foundation. Designed Pet Directory to
highlight complimentary partnerships in pet well-being. Contributor to growth of 60 clients.
COMPLETE BUSINESS SERVICES
Bakersfield, CA
Bookkeeper Assistant 05/2012 to 08/2014
Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and
financial reports to verify practice of proper due diligence. Processed payroll for over 350 employees including
electronic deposits and employee pay adjustments. Processed journal entries, online transfers and payments. Executed
quarterly financial reporting on multiple properties. Thoroughly reviewed financial statements and tax audits to correct
any discrepancies. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized
accounting software called Creative Business Solutions as well as QuickBooks. Completed monthly, quarterly, and annual
bank reconciliations for 11 small companies. Reconciled bank statements to clients' books and prepared financial
statements from client documents.

2. PUMASOFT
Bakersfield, CA
Administrative Assistant 05/2011 to 01/2012
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Contacted providers
to discuss status of rebilling and reimbursement process to ensure account resolution. Provided support for CEO and sales
team in managing operation workflow. Properly routed agreements, contracts, and invoices through the signature
process. Compiled billing and invoice data and prepared accounts receivable and expected revenue reports for
management. Updated departmental standard operating procedures and practices.
SELF-EMPLOYED
Bakersfield, CA
Massage Therapist 05/2006 to 04/2010
Created a business offering massage therapy and spa services.
Informed guests of spa services, programs, and activities over the phone and in person. Kept accurate record keeping of
client files, account payables, and invoices. Marketed and promoted business.
CONTRACTORS STATE LICENSE SERVICES
Bakersfield, CA
Student Administrator 10/2000 to 05/2006
Managed instructional school to prepare applicants for Contractors State License Board examinations. Managed
enrollment by monitoring exam dates, weekend seminars, and completing required documentation. Developed Fictitious
Business Name (DBA) filing, and corporation set-up, and bonding services. Liaised with Cal-Works rehabilitation
counselors to communicate student progress.
MILITARY EXPERIENCE
US NAVY
Petty Officer 3rd Class 11/1989 to 10/1993
US Navy, 1989-1993
Hull Technician/Supply Petty Officer
Earned numerous awards, medals and commendations, including Meritorious Unit Commendation
Honorable discharge
EDUCATION
BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION 2016
DeVry University, Bakersfield, CA, United States
Relevant Courses Completed: Employment Law, Human Resource Information Systems, Strategic Staffing, Training
and Development, Compensation and Benefits, Human Resource Management and Labor Relations. Project
Management, Marketing, and Managerial Accounting.
Member Delta Mu Delta International Honor Society, 2015
PROFESSIONAL AFFILIATIONS
Kern County Society of Human Resources Management