IFTIKHARAHMAD ______________________________________________ House # 615/10 Basti Sialan Muhallah Kotla Tolay Khan, Multan, Pakistan Tel. No.: 92 300 6346641 E-mail: firstname.lastname@example.orgObjectiveI wish to work in a dynamic environment where I can get an opportunity to exploreand contribute to various aspects of technical as well as functional excellence of theorganization and self.I am looking forward to a challenging profile in the areas related to businessadministration and information technology and activities involving team building,coordinating and team leading.Summary • Close to 10 years of experience in the required field of work. • Exposure of working as administrative assistant with numerous and varied responsibilities. Provided administrative and secretarial support to a large department, managed a number of simultaneous projects and met deadlines consistently and accurately. • An independent worker recognized for a proactive approach to problem-solving. Proven experience in a demanding work environment dealing successfully with competing needs and different challenges. • Ensure office policies and procedures are being adhered to analyze and monitor internal processes. Ensure filing systems are maintained and establish procedures for record keeping. • Excellent conceptual, analytical and problem-solving as well decision-making skills. • Productive and responsible, with an ability as well as will to learn new things quickly and handle tasks in time. • Possessing a positive attitude and an extraordinary sense of professionalism. • Good team player with a great level of commitment, who can work comfortably with people having diverse backgrounds. • Ability to work effectively, efficiently and independently. • Effective communication and presentation skills. • Outstanding office skills and knowledge of office management procedures. Maintain distributor accounts electronically data entry and generating sales reports for Managers on daily, weekly, monthly and yearly basis.
Professional ExperienceCustomer Service CoordinatorShamim and Co, Pvt Ltd2001 to 2007 • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. • Generated and distributed daily reports and order acknowledgments to appropriate personnel. • Improved service quality and increased sales by developing a strong knowledge of companys products and services. • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. • Systematically increased office organization by developing more efficient filling/documenting system and customer database protocols. • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents. • Effectively handled customer complaints and special requests. • Provided prompt, efficient, friendly, and quality service at all times. • Maintained a positive working relationship with fellow staff and management. • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. • Worked under strict deadlines and responded to service requests and emergency call- outs. • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information. • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. • Resolved customer complaints and concerns with strong verbal and negotiation skills. • Built and maintained successful relationships with dealers and staff. • Informed customers about sales and promotions in a friendly and engaging manner.Administrative AssistantSufi Distribution Pvt Ltd, MultanFeb 1996 to 2001 Answer, screen and transfer inbound phone calls and receive and direct visitors and clients. Maintain electronic and hard copy filing system. Retrieve documents from filing system. Handle requests for information and data. Resolve administrative problems and inquiries Prepared written responses to routine inquiries.
Prepare and modify documents including correspondence, reports, drafts, memos and emails Schedule and coordinate meetings, Appointments and travel arrangements for managers or supervisors. Prepare agendas for meetings and prepare schedules open, sort and distribute incoming correspondence. Maintain office supply inventories. Coordinate maintenance of office equipment. Coordinate and maintain records for staff, telephones and petty cash. Maintain distributor accounts electronically data entry and generating sales reports for Managers on daily, weekly, monthly and yearly basis. Running online database system and also coordinating and working with Sales, Accounts, Shipping and Production departments.Administrative AssistantSilver Reed International Pvt. Ltd. MultanApril 1994 to Feb 1996 • Provided the full range of secretarial and administrative support to the branch Manager scheduled meetings, appointments and property viewings • handled incoming calls and correspondence • prepared correspondence, documents, newsletters • liaised directly with maintenance contractors, clients, tenants • processed invoices and prepared payments • Dealing with clients and addressing their problems professionally and being an efficient unit of the office team.Educational QualificationBachelor of Arts from Zakariya University, Multan (with Major in Economics & Political Science)Technical SkillsOperating Systems Windows 98/2000/Windows XP Professional and UNIXBusiness Applications Microsoft Office 95/97/2000, MS Office XPDatabase Applications SQL, Oracle Developer 2000, MS Access (part of MS Office suite)
Methodologies Relational Database Management SystemsOther Skills PC Installation and maintenance (hardware + software), configuration and Trouble shooting, Internet-related skills.Windows Softwere: Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook, Access); MicrosoftProject; AdobeAcrobat; functional familiarity with Illustrator and PhotoshopSocial Media Platforms: Blogger, Wordpress, Facebook, Twitter, FanBox, Linkedin, YouTube,Flicker, Digg, Stumble Upon, Reddit, Delicious, Technorati, virous social media aggregates tools,Web Programming: Basic HTML