1. Karen Jernigan
300 Dunwoody Road #318
Winston Salem, North Carolina 27127
336.986.1567
kjernigan96s@gmail.com
Technology Skills
Hardware: HP /Compaq (DeskPro, Presario), Dell Desktop/laptops (Dimension, Inspiron, Lenovo (ThinkPad)
Ethernet, Wireless Technology
Server Application: Active Directory (AD), Group Policy
Operating Systems:
● Workstations -- Windows XP/Vista/ Windows 7, Windows 8
● Servers – Novell Netware, Microsoft Exchange Server 2003/2007
Networks: LAN/WAN, TCP/IP, DHCP, DHS, Remote Access, Routers, HUBS and BRIDGES, Modems, VPN,
VOIP
Software: Microsoft Office Suite 2007/2010, Symantec Antivirus / Ghost, Remedy Ticketing System, Remote
Desktop, Microsoft Outlook 2010, Mobile Device Management
Education
BS Bachelor of Computer Science, University of Maryland-Eastern Shore, Princess Anne, MD
21853
COMPTIA Institute A+ Certification, Net+
Professional Work Experience
East Carolina University
1001 East 5th Street
Greenville, NC
Desktop Support Technician August
2015 – To Present
● Deployed/reimaged 269 desktops and laptops associated the East Carolina University software
● Work with team of 9 techs to install 269 Lenovo computers on ECU campus
● Deployed new Lenovo desktops and laptops for the East Carolina Library facility and
Computer Laboratory
State Employees Credit Union
134 South Stratford Road
Winston Salem, NC
Desktop Support Technician February
2015 – April 2015
● Configured, imaged and deployed 250 PC desktops, laptops, local printers, peripheral devices,
and associated software

2. ● Implemented and install old desktops and laptops using the COTS software
● Migrated desktops from Windows XP to Windows 7 and deployed new Lenovo desktops and
laptops
● Provided Level 2 service to customers using Active Directory services and remote access tools
● Ability to work in a very dynamic and timeline sensitive work environment
Presbyterian Hospital
Novant Health Care
200 Hawthorne Lane
Charlotte, NC
Field Support Technician June 2014 -
December 2014
● Provided desktop, network and printer support for 300 desktop rollouts for the Presbyterian
Hospital initiative.
● Installed images, proprietary applications and configured printers and office applications.
● Conducted onsite training of EPIC’S Dimension backup system for clinician/administrative
staff
Wal-Mart Supercenter Stores
8180 South Tryon Street
Charlotte, NC
Field Support Technician August
2012 - January 2013
● Troubleshoot, break/fix, upgrade Wyse Thin Client computer equipment
● Assisted in the rollout and installation/updating of software, as well as the setup of
peripherals from site to site
● Deployed and imaged both new and used desktops/laptops with the Smart System software
application for Walmart stores
Department of Health and Human Services
Program Support Center
1200 Fishers Lane
Rockville, MD
IT Specialist (Customer Support) January 2000 –
August 2010
● Provided hands on support to users with hardware and software problems including LAN
connectivity, data recovery and printing issues to 10000+ end-users
● Installation, upgrade, configure, and deployment of Windows XP, MS Office 2010 and other
specific federal governmental software applications (etc. PeopleSoft, Oracle) for end users
● Added user accounts, groups, print queues and controlling access rights using Active
Directory

3. ● Configured Remote Desktop and VPN connections for troubleshooting Level 2 service tickets
● Documented help desk tickets/resolutions and maintained office equipment inventory list.