1. 199 Columbia Street, Lokhossain@yahoo.com
Cambridge, MA 02139 Lokman Hossain (617) 894-0493
EDUCATION
Northeastern University Boston, MA
Master of computer Science in Informatics. April14, 2016
GPA: 3.275
Relevant Courses work Completed:
Foundations of Info Security, IT Strategy and Governance, Systems & Network Administration, Database Management Systems, IT Policy,
Ethics, Social Rasp, Cissp Preparation, Info Sys Design and Development, Computer Systems and Networks, Info Tech Project Management,
Informatics Capstone, IT Infrastructure, Experiential Learning Projects. Good understanding of Cloud Services, Virtualization, Server Systems
and Networking. Manage, maintain and document systems to include: cloud services, servers, desktops, laptops, mobile devices and other IT
hardware.
Northeastern University Boston, MA
Associate's Degree Credits Earned: 41 Semester hours February 2,2001
Major: MIS (Management Information Systems)
Relevant Coursework, Licenses and Certifications:
Computer Networks Specialist Program (INP) this program taught JavaScript, HTML, Purl, ASP, NT (server side), Unix System Administration,
Java, SQL, XML, Cold Fusion, Object Oriented Database, Network Administration etc. Microsoft office: MS word, Excel, PowerPoint.
Bunker Hill Community College Boston, MA
Technical or Occupational Certificate May 15, 1999
Credits Earned: 18 Continuing Education Unit
Certificates: Biomedical & Computer A+
Relevant Coursework, Licenses and Certifications:
Academic Program: Inorganic Chemistry; Biochemistry; Organic Chemistry; Biology and Medical Terminology.
Rajshahi University Rajjshahi, Bangladesh
Bachelors of Science June 15, 1985
Masters of Science February 22, 1988
TECHNICAL SKILLS
• Manage deployment, administration, and support for corporate desktops & laptops, printers and servers
• Installing, configuring and maintaining network hubs, switches, routers, SAN, and servers;
• Identifying risks and vulnerabilities to station information technology systems, and ensuring secure networks and protocols.
• Programming Languages: BASIC, dBase II, HTML, CSS, SQL, Java, JavaScript ASP.NET, Microsoft office: MS word, Excel, PowerPoint
• Learned the role of database and database applications in contemporary organizations. Developed database designs.
• Provide VPN support and Provide “how to” assistance on all internally supported devices, applications and systems.
RELEVANT EXPERIENCE
Northeastern University, Boston, MA
2/2016-03/2016
•Project Management program – Experiential network: Northeastern University
•Project Name is Macroeconomic Analysis of Human Capital in Municipality.
•I finished this project February to March 16, 2016. Baltimore in Maryland
Siemens Diagnostic Center Walpole, MA

2. Technical Operation III 06/2015 -11/2015
• Responsible for providing customer and technical support for a broad range of technologies including but not limited to client
system configurations and troubleshooting, specialized enterprise and standard applications.
•Troubleshoot, repair and maintain computer hardware issues including: CPU’s, printers, monitors, network connections
etc. Resolve complex technical user problems, with a high degree of independence and discretion in determining the best solution.
• Supported devise, applications and system. Monitor Service desktop tickets assigned to queue and process first-in-First -out based
on the priority and respond quickly to requests received through the IT helpdesk. Also, Microsoft directory for add employee and out
of employee system.
• Completed PC and Mac hardware repair, replacement and upgrade. Imaged, deployed, encrypted, and setup new. Computers &
technical equipment’s for office and conference room. Diagnosed multiple software related issues with Outlook, Apple Mail, MS-
Office, File Maker, Adobe products, Oracle payment applications and more. Assisted users with network and local printers, IOS
Android, and unique lab technical devices.
• Possess outstanding customer service skills, help teams and projects successfully accomplish their objectives, collaborate with
faculty, researchers, and staff who are world-renowned leaders in their field to streamline business processes using information
technology solutions.
VA Boston Health Care System & Bedford VA Medical Boston, MA
Health Science Specialist -research group 04/2014-09/2014
• Responsible for providing technical support for the Center computer system(s) which may include but not limited to HP, IBM, etc.,
• Various software programs such as Microsoft Office, Lotus Notes, Microsoft Outlook, WordPerfect Office Suites,
• Incumbent is responsible for WAN and LAN security issues, user support and
• System maintenance; backups; troubleshooting for network connectivity;
• Space management; submitting requests for creating/deleting/modifying of employee profiles to Forest Service
• Job Corps National Office; access, i.e. passwords, login verification, etc.; firewall maintenance and virus detection.
• Provides Center personnel with training and user support problem solution.