1. JOSHUA MAHASE
Objective: To obtain a position as a certified IT Support technician utilizing the acquired academic and
hands on experience to advance in the technical field.
EXPERIENCE
Helpdesk Technician - 2/2014 – Present
Kings County Hospital Center, Central Brooklyn, N.Y.
 Answering phone calls and service requests of the hospital staff regarding IT issues within the
facility, troubleshooting computer systems, monitors, laptops, peripherals, COW(Computers on
wheels), Virtual OS Dell, HP, Lexmark, and Xerox printers, Monitoring Software, and Hospital
Police Surveillance software with limited training resulting in the expansion of my tech support
capabilities and my frequency of being utilized for consultations.
 Troubleshooting various programs and software, medical software, Microsoft, Adobe, and
medical applications
 Managing and Serviced over 15 buildings and clinics including off site issues within the many
facilities of which the Hospital supports. Working in fast pace environments and utilizing my
problem solving skills in Emergency situations.
Technician/Trainer (Intern) - 9/2013 – End Date Here
Digital Families, Bronx, N.Y.
 Assisted a diverse group of pre-teen children and parents in hands-on learning of
basic computer skills and safe Internet usage
 Configured new laptops for secure wireless connectivity. Distributed computer systems,
monitors and peripherals to underprivileged families participating in the training program
Customer Service Representative (Intern)- 4/2013 – 11/2013
Careerboltz.com, Jamaica, NY
 Dealing with job seekers and employers with managing their accounts on the site
 Answering and making phone calls, creating excel sheets and power points
Dell Technician (Project) - 2/2014 – 3/2014
Abbtech / Axis Dell, Manhattan, N.Y.
 Migrating Operating systems from Windows XP to Windows 7
 Deployed New Desktop workstations.
 Assisted users with data recovery and systemfunctionality
Address: 135-21 122nd Place,
South Ozone Park, Queens, NY 11420
E-mail:Joshuamahase1@yahoo.com
Phone: (917) 864-3038

2. EDUCATION
 CompTIA A+ Certified -1/2014
 CompTIA Network + Certified -1/2014
 Per Scholas Institute for Technology – [Graduated] - 9/2013-1/2014
Computer Technician Training - A comprehensive I.T. curriculum, incorporating a unique
combination of formal instruction and hands-on activities, in a real-world working environment.
 John Adams High School - [Graduated] - 9/2009 - 6/2013
High school Regents Diploma
TECHNICAL SKILLS
Overview: Skilled at troubleshooting hardware and software issues. Able to install, troubleshoot and
support operating systems and applications, as well as manage and troubleshoot network connections
and wireless networks.
 Networking - Configure LAN/WLAN/WAN/PAN (all 802.11) network routers, Wireless computers
and printers through secure WEP, WPA, and SSID. Install workgroups and provide remote
desktop assistance. Network printer mapping and maintenance.
 Software- Windows 8, 7, Vista, and XP; Microsoft Office 2013/2010/2007; Various Antivirus
Suites,Norton Ghost, Remote Desktop and Help Desk Management software, VMWare
 Hardware -Setup Wire/Wireless Networks; Setup Hubs/Routers; Intelligent Lighting Hardware
/Software Proficient in installation and troubleshooting of software and hardware, design,
implement, configure and support network systems, Install, upgrade and configure: Pentium
Motherboards, A Socket Motherboards RAM chips, VGA and SVGA Video Cards, IDE/EIDE/SCSI
Hard Drives, Network Interface Cards, CD-ROMs, Modems, Sound Cards, Zip Drives. Blackberries,
PDA, RSA Key fobs.
PROJECTS
 Windows 7 migration
 Virtual client migration
 Computer installations
 Building Medication, COW (Computer on wheels) Cart installations and configurations
 Asset Management and Inventory control
 Moving Workstations for different Users and departments
 Installation of Medical software on numerous computers and medical equipment.