1. Antione R. Moultrie
2900 Sweetberry Ct. Chester, VA 23831
804-986-8135
antione_moultrie@yahoo.com
Senior Information Technology Support Professional
SUMMARY
 Determined and motivated Senior Information Technology Support Professional with strong analytical, technical, and
interpersonal skills.
 Possess working knowledge of installing, configuring, and troubleshooting software and hardware in a timely manner.
Energetic fast learner experienced working in fast-paced environments.
 Proven ability to analyze information and break down complex problems.
 Self-starter with the ability to multi-task and adjust priorities when the situation requires.
 Detail-oriented and able to prioritize multiple tasks effectively.
AREAS OF EXPERTISE/CORE COMPETENCIES
 Project Management
 Telecommunications
 Hardware Installation
 Network Infrastructure
 Problem Solving
 Software Installation
 Network Implementation
 System Analysis
 Warehouse Management
COMPUTER SKILLS
 MS Office 00/03/07/10
 SQL
 MS PowerPoint
 MS Windows XP/WIN7/WIN8
 MS SharePoint
 MS Access
 IBM Mainframe
 VOIP
 MS Excel
 Lotus Notes
 TCP/IP
 MS Publisher
 Active Directory
 VPN
 Novell
PROFESSIONAL EXPERIENCE
ManTech – Prince George, VA
Application Administrator 2015 – Present
 Manage and support a 24/7 electronic records management environment consisting of application servers, database
servers, and SAN storage devices
 Support Windows Server 2008/2012, and MS SQL Server 2008/2012 administration, performance tuning, monitoring,
and account management
 Develop policies and procedures that standardize the functioning of the electronic records management system
 Troubleshoot and resolve hardware, operating system, and application software problems
 Perform patching on Windows Server and SQL Server systems
 Oversee vendor maintenance
Pfizer – Richmond, VA 2013 – 2014
Desktop Support Specialist
 Installed, configured, and upgraded desktop hardware and peripherals to include; network cards, printers
 Troubleshoot lab equipment associated with the computer. Troubleshoot hardware and software issues
 Migrated lab pc’s from Windows XP to Windows 7. Reimage lab pc’s for end users.
 Used Remedy Help Desk software to open and close tickets.
Phillip Morris – Richmond, VA 2012 – 2013
IT/Telecom Analyst
 Install and configure Cisco VG202’s for migration project.
 Perform testing and installation of new products for various teams.
 Provide on-the-job training to users and other technical personnel.
 Respond to job assignments such as work orders, engineering changes, and trouble calls as required.
 Develop documentation to support migrations and to test planned equipment configurations.
Glaxo Smith Kline – Colonial Heights, VA 2008 – 2013
Systems Analyst
 Installed, configured, and upgraded desktop hardware and peripherals to include; network cards, printers, modems,
mice and add-in boards. Analyst responsible for integrating WMS for the Distribution Center.

2.  Utilized SQL for data extraction and report development.
 Upgraded pc’s from Windows XP to Windows 7 using Windows Deployment Services.
 Used Norton’s Ghost for imaging and backing up PCs. Created and maintained standard operating procedures.
 Installed, configured, and troubleshoot RF equipment, Cisco VOIP telephones, routers and switches.
Philip Morris USA – Richmond, VA 2007 – 2008
Help Desk Analyst
 Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including
operating systems, configurations, and software applications.
 Troubleshoot workstation hardware and operating system problems.
 Maintain workstations in accordance with IS standards.
 Ensure workstations and their applications are in operational condition.
 Provide status reports as directed, describing work-related activities and accomplishments.
 Provide backup and recovery using Norton’s Ghost.
 Reimage pc’s for end users.
 Help remote users with accessing VPN.
 Resolve desktop problems via Remote Control utilities (NetMeeting).
VA Dept. of Alcohol Beverage Control – Richmond, VA 2006 – 2007
Help Desk Analyst
 Troubleshoot PC’s and printers.
 Ensure store employees follow documented procedures on the POS system.
 Compose and resolve work orders by using Magic Service Desk.
 Reimage pc’s for end users.
 Use remote tool (VNC Viewer 4) to resolve desktop issues.
 Install software and perform hardware setup configuration of PC’s.
 Maintain a database of all equipment.
 Help remote end users with VPN issues.
 Troubleshoot RF equipment and warehouse printers.
VA Dept. of MHMRSAS – Richmond, VA 2006 – 2006
Desktop Support Analyst
 Provide technical support to internal and external systems users.
 Install, configure, and troubleshoot workstations and HP network printers.
 Maintain password security, data integrity, and files system security through Active Directory.
 Communicate technical information to both technical and non-technical users.
 Reimage pc’s for operators.
 Use Gencontrol administration to solve issues remotely.
 Use TrackIt Help Desk software to open and close tickets.
 Use Active Directory to assign policies, deploy software, and apply updates.
Virginia Information Technologies Agency – Richmond, VA 2002 – 2006
Telecom & Desktop Technician
 Installed, tested, repaired, and maintained communication equipment.
 Installed and terminated fiber optic and CAT 5 & 6 cables.
 Planned network installations, ordered equipment and tools necessary to continue voice and data connectivity.
 Troubleshoot Dell PC’s, laptops, and HP printers
 Installed Windows 2000 and Windows XP software
 Accessed user files for users, configured IP addresses for network printers
 Used Norton Ghost to backup pc’s for migration
 Provided hardware and software support to end users
 Used NetMeeting to solve IT issues

3. EDUCATION
 ECPI Technical College, A.A.S in IT/Networking – Richmond, VA 2000 – 2003
 Strayer University, BS in Database Management – Midlothian, VA 2009 – 2010
CERTIFICATIONS
 Security +