1. Glenn Anderson
C o m p u t e r N e t w o r k i n g & R e p a i r
Customer-focused IT professional with 10+ years’ experience diagnosing, troubleshooting, and resolving computer
hardware and software issues. Skilled in network infrastructure installation and management. Quick learner, detail-
oriented, and ability to meet tight deadlines. Known as the go-to person for the most technical challenges.
 First/Second Tier User Support  Network/Systems Configuration
 Wireless Network Management  Hardware Acquisition
 Remote Management  LAN Management
 Seamless OS Migrations  Hardware & Software Upgrades
 Diagnostics & Data recovery  Computer Installation & Repair
Technical Skills
Software: Microsoft Office (Word, Excel, PowerPoint), HTML, Microsoft Works, WordPerfect, Adobe
(Illustrator, Photoshop), WinZip, Android, iOS
Operating Systems: Windows 10, 7, Vista, XP, Server, iOS, Red Hat Linux RTOS, DOS
Hardware: Laptops, Desktops, Servers, Cellular/Mobile Phones, Printers, Scanners, USB, Peripheral
Hookups, Motherboards, Modems, Switches, Ethernet, Hubs, Routers
Manufacturers: Dell, IBM, HP, Packard Bell, Intel, Apple, Lenovo
Professional Experience
PC Technician, PC LAPTOPS, Salt Lake City, UT 2016
Built and maintained custom computers with high-end components
(including Adata, Samsung, Nvidia, Crucial, Intel, and MSI) with
individual sales of $2.5K to $10K. Since computers came with a lifetime
warranty and service (i.e. the computers we made did not break),
increased revenue stream by repairing lower-end computers such as
HP, Lenovo, and Gateway. Trained new technicians and served as the
go-to technician for solutions to the most complex issues.
 “I came in with my old Dell Laptop that had ransomware. Glenn was able to recover all of my personal data
and built the greatest laptop I have ever used.”
 “Whenever I have a problem with my computer, I give Glenn a call. He built a computer for me on a tight budget,
set up emails on Outlook, set up my Wi-Fi network, and walked me through issues I was having over the phone.”
 When I got my new iPhone, I didn’t know where to begin because I had only worked with Blackberries. It’s
very frustrating for me to learn new technology, but Glenn helped make it an easy process. He patiently
taught me how to navigate the phone and customize it to my needs.”
IT Consultant, THE LIVING SCRIPTURES, Ogden, UT 2015 – 2016
Installed network infrastructure for new call center locations. Provided remote and on-site technical support as well
as network management for two office locations. Regularly assisted CEO and Director with technical issues whether at
work or in home office settings.
 Reduced operating costs through wide range of skills—installed audio system, cubicles, Wi-Fi hotspots,
projectors, cameras, and NVRs.
 Correctly diagnosed and repaired 90% of phone software and hardware issues, avoiding the need to consult
with “official” technical support personnel.
 Phoenix, AZ 85085
 949.478.4323
 glennjakob@gmail.com
“Glenn has always been a productive and
knowledgeable member of our team. He
never settles on the answer of ‘I don’t know’
when asked a question. He will always try
and find a way to figure it out and solve the
problem.” — Technical Director

2. Glenn Anderson  glennjakob@gmail.com  949.478.4323 │ Page 2
Recruiter, AMERICAN INCOME LIFE, Murray, UT 2014 – 2016
Managed all aspects of recruiting including posting employment ads, conducting interviews, and onboarding new agents,
while fostering a positive and high-energy work environment. Contributed to agency’s #1 rating in the state of Utah through
the ability to scout out new talent and motivate existing agents, leading to high productivity.
IT Support/Bookkeeper/CNA, DIGNITY HEALTH & HOME CARE, St. George, UT 2006 – 2013
Began in IT support and bookkeeper managing payroll and organizing financial data using QuickBooks. Directed IT office
operations remotely, troubleshooting problems and training staff when needed. Due to prior CNA certification, occasionally
assisted in providing home health care to elderly patients.
Relocation Specialist, ALLCONNECT, St. George, UT 2005 – 2006
Offered customers convenient solution for relocating utility services throughout the country. Received top sales award.
Advanced Technical Support Agent, SENTO INC, American Fork, UT 2004
Provided guests with easy to understand technical support with personal computers to ensure a reliable connection to
corporate networks and public internet.
Assistant Administrator, JUSTRAWSPEED, Wasatch Front/Salt Lake County, Utah 2003 – 2004
Assisted in troubleshooting and maintaining, physically and remotely, a LAN as well as a community area network that
spanned wirelessly across several cities.
IT Specialist, LKS FINANCIAL (FORMERLY LAKESIDE LENDING), Orem, UT 2001 – 2004
Managed all computer and phone systems during the company’s biggest technological integration. Provided seamless
integration and maintenance of computer systems during company merger.
Education
DIXIE STATE COLLEGE, St George, UT
MOUNTAINLAND APPLIED TECHNOLOGY CENTER, Orem, UT (concurrent enrollment during high school)
Concentration: Computer Networking & Repair