1. JAMES CRISWELL III
624 Rio Del Sol, North Las Vegas, NV89031 • Home: (702)-416-4621 • Cell: (702)-416-4621 •
jamescriswell14@yahoo.com
Professional Summary
I have only recently begun working in the Information Technology field, but I am excelling in my endeavors. I enjoy
the constantly changing requirements and demands in the computer world and the workplace. I hope to one day
become a successful Cyber Security Specialist.
Skills
Active Directory Working Knowledge of Servers
Customer Service Understanding of Network Topologies
Hardware Excellent Communication Skills
Excellent problem-solving abilities Microsoft Office
System Upgrades Data backup and retrieval
Remote access technology Able to Train Others
Excellent diagnostic skills Fast Learner
Windows XP, 7, 8
Work History
Technology Support Coordinator (Tier 1 Support), 04/2014 to Current
Goodwill of Southern Nevada – NV
Troubleshoot Computers Repair minor network issues, Install Software, setup email on desktops and work phones,
Install peripherals(i.e. keyboards, mice, monitors, etc.) Install Hardware, Build Forms using Formstack.com,
Helpdesk, Reimage Computers, Repair Printers, Work with a team, Complete projects in a timely manner, Train interns.
Intern, 11/2013 to 04/2014
TLC Computer Solutions – Las Vegas, NV
Troubleshoot Computers, Replace Hardware, Install Software, Give recommendations for customers.
Inventory Management Specialist, 06/2008 to 01/2013
Wal-Mart – Las Vegas, NV
Perform daily backroom tasks, Provide excellent customer service, Stock the sales floor.
Education
Associate of Applied Science: Computer Technology, 2014
ITT Technical Institute - North Las Vegas, NV
Coursework in Information Technology and Computer Applications
Class Valedictorian
Bachelor of Applied Science: Internet Systems and Cyber Security, Current - December 2017
ITT Technical Institute - North Las Vegas, NV
Skills
Active Directory, backup, com, Excellent Communication, Hardware, excellent customer service, Customer Service,
desktops, email, Forms, access, Microsoft Office, Windows XP, monitors, Network, peripherals, Printers, problem-
solving, sales, Servers, phones, Troubleshoot, upgrades
Additional Information
Highest Honors
Perfect Attendance
IEEE Member
National Technical Honor Society