1. Education
● B.Sc. of Management Information Systems, ADVANCED ACADEMY in Haram,
2007 Major: Computer Science, Grade: Good
Experience
From Apr 2016 till Now:
 IT Specialist (Technical Support & System Administration) –
(Raya Restaurants) Duties:
• Monitoring and controlling inventories for IT related software and hardware
• Providing systematic daily data backup, retrieval procedure and ensuring that
all backup jobs are run according to schedule.
• Ensuring that all hardware and software are supported by proper maintenance
contracts.
• Handling all software applications and system upgrades.
• Handling all user tickets through Helpdesk system (Spiceworks).
Administrator of the following systems:
• Micros System 3700, Res.5
Handling all the micros operation from creating new items, amend prices and
creating new menu tabs
Managing all micros hardware issues
From Nov 2012 till Mar 2016:
● Senior IT Specialist (Technical Support & System Administration) –
(ElSewedy Electrical Solutions) Duties:
- Administer office facilities, network issues, and customer computer problems.
- Implementing & executing the selection, installation, configuration, and
testing of PC and server hardware, software, LAN and WAN networks,
operating system.
Ahmed Ezzat Abd ElFadeel
Said Zaki Street Eleshreen, Faisal4 , Egypt
Mobile Phone: (+2) 0100 79 75 757
E-mail : a7med.ezzat@hotmail.com
a7med.ezzatt@gmail.com
Date & Place of Birth : Jun 6, 1986
Marital Status : Married
Nationality : Egyptian
Military status : Exempted

2. - Diagnose, configure, and test computer hardware, networking software and
operating system software Installation, Configuration, Upgrading.
- Maintain record of daily data communication transactions, problems and
remedial action taken, and installation activities.
- Prepare for and Implement Disaster Recovery Solutions.
- Perform data backups and disaster recovery operations.
- Monitor the database system proactively, improve and maintain the database
schemes, tables, procedures and permissions.
- Diagnose, troubleshoot, and resolve network and system problems, and
replace defective components when necessary.
- Plan, coordinate, and implement network security measures to protect data,
software, and hardware. - Configure, monitor, and maintain email
applications or virus protection software.
- Supporting the Back End Network Infrastructure that's included SQL
Database server, Visual Source Safe, Project Server 2007, Additional Domain
Controller, Active Directory, Symantec Antivirus Server, Backup server,
Testing Server with some tools for testing.
- Control access permissions and privileges
- Create & Maintain servers policies and servers security standards.
- Handling Domains, Active directory and DHCP server. - Supports MS
SQL/Oracle/SAP Databases.
From March 2010 till May 2012:
Assistant Administrator, Masters Company (For Technical support and Networks
Management) Duties:
- Administer office facilities, network issues, and customer computer problems.
- Implementing & executing the selection, installation, configuration, and
testing of PC and server hardware, software, LAN and WAN networks,
operating system.
From Oct 2008 till Feb 2010:
Technical Support, American Furniture Duties:
- Responsible for technical support and maintenance of the company's
local network.
- Responsible for the introduction of customer data for use in the
advertising and marketing for the company.
From 2005 till March 2008:
Technical Support, International Company for Information technology (ICIT)
Duties:
- Responsible for the installation of all types of networks in factories,
businesses and homes
- Responsible for the maintenance and track the status of Computers.

3. Training
JAVA CONCEPTS from MINISTRY OF DEFENCE Information Systems Institute.
Skills
Computer Skills:
○ Microsoft Operating Systems (Win 98, ME, 2000, Server 2003,
Server 2008, Server 2012, XP, Vista, Win 7, Win 8, Win 10).
○ Linux Operating Systems (Linux, Linux 9.2, Ubuntu, Mandriva).
o Mac Operating Systems.
○ Microsoft Office (XP, 2003, 2007, 2010, 2013,2016).
o Knowledge Firewall System (Dell SonicWALL)
○ Knowledge in MCSA and MCSE.
○ Knowledge in Network.
○ Microsoft SQL server 2003.
○ Oracle 10.2 G.
○ HTML Language.
○ Technical Support Programs.
○ Maintenance Programs.
○ Visual Basic 6.
○ Java 2.
○ typing speed: 40 wpm
Language Skills: Good command of both written and spoken English
● Excellent Communication, Planning and Organizational skills, working under
pressure.