1. ERIC HUANG
32 – 13 Jordan Street
Flushing, NY 11358
Mobile: (917) 977 - 0377
EricOnTheWeb@Gmail.com
OBJECTIVE: Energetic, technical-minded professional seeking a position where high technical aptitude, and
unyielding commitment to work can effectively be utilized to contribute to the successful and
profitable operation of the firm.
EXPERIENCE:
February 2014 to
Present
August 2010 to
February 2014
Technical Career Institutes New York, N. Y.
Director of Information Technology (Full-Time, 40Hr per Week)
As Director of Information Technology I lead a team of IT professionals responsible for the
planning and execution of all IT functions at the company. This includes directing Datacenter
operations and the Helpdesk to meet business requirements. I also have the additional
responsibility of managing technical (non-IT) staff in various departments such as HVAC and
Facilities management and Automotive.
 18 years of combined experience in strategic planning, implementation and systems
integrations.
 Strong Leadership and Project Management background
 Experience in IT policy development
 Experience with Tier 1 and 2 help desk support centers and outsourced management.
Managed a help deskgroup of seven technicians with varying specialties
 Experience with datacenter management. Supervised network and exchange
administrators in daily operations
 Good understanding and technical knowledge of networking, hardware, protocols,and
standards.
 Demonstrated ability to apply IT in solving business problems.
 Strong attention to detail, written and verbal communication and interpersonal skills
 Experience working closely with the business and providing the appropriate system
solutions.
 Experience working with Vendor (contractor/consulting)resources. Including manage
systems vendors including CRM, CMS.
 Involved as a decision maker on all hardware and software purchases.I maintain vendor
contracts and licenses as well as negotiations on renewals.
Technical Career Institutes New York, N. Y.
IT Manager (Data Center / Help desk) (Full-Time, 40Hr per Week)
I managed a group of technical support stafffor the Help desk and Data Center. I gained increasing
responsibilities in departmental budgeting and management of a technical team of 12 – 15 full time
staff. My operations included the main campus and 4 annexes at locations all over New York City.
 Working Knowledge of Microsoft Windows Server 2003/2008/2012, Active Directory
 Working Knowledge of Microsoft SQL Server 2000/2005/2008
 Remote Access Services – Citrix Metaframe 4.5 and Xenapp 5.0,6.0,6.5 – Remote
Desktop Gateway
 Strong understanding ofnetworking concepts,TCP/IP, LAN/WAN, DHCP, DNS,
Routing, Switching and Firewalls
 Deploying Enterprise level networks with Sonicwall firewalls, and Catalyst switches
 Email and Spam troubleshooting
 Building Servers (Dell PowerEdge and HP Proliant)
 Data Backup and Recovery with Symantec Backup Exec and/orsimilar Enterprise
Software
 Symantec Antivirus or similar Enterprise Software

2.  Familiar with Storage Area Networks (EquilLogic and EMC)
 Virtualization (VMware, Hyper-V, XenServer)
 Detailed knowledge of common network protocols/architecture (TCP/IP, IP routing, OSI
model, VLAN, etc), client/server networking environments and best practices, managed
switches, VOIP, and network security.
 VoIP and/or PBX telephony knowledge and basic configuration experience. Familiar with
Avaya Ip Office and ROLM systems
 Networking (TCP/IP, Routing and Switching, Sub netting, Security)
 Instituted previously non-existent project management guidelines within the organization
to improve ability to meet time lines, budgets and objectives.
 Negotiated and maintain campus license agreements/contracts including but not limited to
service providers such as Microsoft, Verizon, Dell, Time Warner Cable.
 Administered; maintained and setup Academic Alliance (Dreamspark) and associated
ELM to provide software titles to our students electronically.
 Maintained active directory services for the college. Services included multiple domains
and multiple networks over MPLS and DIA connections.
November 2000 to
August 2010
Technical Career Institutes New York, N. Y.
System Analyst (Data Center) (Full-Time, 40Hr per Week)
My primary responsibility was to manage and streamline daily operations of the Data Center.
I have ten years of experience dealing with Data Center operations. I gained increasing
responsibilities in network management, interfacing with administrative users, and server
maintenance, installation and upgrades.
 Configured Cisco Routers, Cisco/HP layer 2/3 switches and Sonicwall Firewall. Managed
multiple LAN/WAN and VLAN networks.
 Installed and maintained Citrix XenApp 5.0 farm. Focusing on application deployment,
security and monitoring of farm health and integrity.
 Data Center managed multiple ESX and Hyper V servers hosting mission critical apps and
services for the college.
 Installed, configured, and maintained Mcafee EPolicy Orchestrator and McafeeVirusscan
as well as anti-spyware software packages.
 Managed a small IT group made up of full time and student employees. Daily activities
include: time sheets, performance evaluations, assigning duties, and creating purchase
orders for parts and equipment.
 Managed Active directory for the administrative staff in a Windows Server 2008
environment. Activities included user and group management and management of OUs and
Group Policy.
 Provided Tier 2 and 3 corporate end-user support as well as users located at various annex
locations.
 Provided detailed support documentation resulting in reduction of resolution time.
 Management of ROLM Phone systems. Familiar with IP office and Avaya IP phone
systems.
November 1997 to
November 2000
Technical Career Institutes New York, N. Y.
System Support Specialist (Academic Computing Department) (Full-Time, 40Hr per Week)
Three years of Helpdesk and computer network related experience with increasing responsibilities
in network management, network troubleshooting, and software evaluation and implementation.
 Set up entire network infrastructure for computer labs used to teach Microsoft
Server/Workstation, Novell, and TCP/IP.
 Installed and maintained network infrastructure, which also included planning for network
growth.
 Technical support for faculty and staff members dealing with network and email system
problems.
 Safe guard computer hardware and software security. Tested and implemented new
hardware and software solutions.

3. EDUCATION: Technical Career Institutes – College of Technology New York, N.Y.
Associates Degree in Occupational Studies in Industrial Electronic Technology. GPA 3.9
CERTIFICATION: CCA Citrix Certified Administrator, Microsoft Certified Professional (MCP), Comp TIA A+, Comp
TIA N+
TECHNICAL PROFICIENCIES:
Hardware: SonicWALL Firewall and VPN appliance. NSA E5500, TZ 210, TZ 180. Proficient with Cisco
Catalyst switches 2950, 2960 and multiple HP Procurve products.Cisco Catalyst switches 4509,
3750 / Cisco Routers 2621, 3600, 2501 series / HP Procurve 5308/04.
Familiar with HP Proliant serverproduct line. Most recent HP Blade server chasis 7000 / 3000
with HP BL460C Server Blades. IBM, Dell, and Intel Based Servers and Desktop Platforms.
Professional Cat 5 / 6 cabling – patch panel & jacks, T568A, T568B standards, Setup /
troubleshooting of Printers, Scanners, Faxes, Copiers, Document Production MFP’s
Software: Virtualization: VMware ESX, ESXi, VMware Workstation, Microsoft Hyper-V
Proficient with the use of Windows Server 2012, Windows Server 2008 / R2, Windows Server
2003 / R2, Windows 8.1, Windows 7, Windows Vista XP, 2000 Professional, Windows 95, 98,
ME. Office 365, Office 2010. MS Great Plains version 9 and 10. Citrix 4, 4.5 and XenApp.
Mcafee epolicy orchestrator4.5.
Visio, Symantec: PC Anywhere, Ghost, Adobe:Acrobat, Illustrator, Photoshop. Adware,
Spyware, Malware, Virus-Removal
Active directory management 2008/2012
Networking: TCP/IP, Wireless 802.11 a/b/g/n,DNS, WINS, DHCP. Wireless and Physical networking,
Network / File Security, Data encryption,Penetration testing,Packet filtering, Network
Monitoring.