1. 05/2016 to Current
Maspeth, NY
01/2004 to 05/2014
ELMSFORD, NY
01/2000 to 01/2004
Mt Vernon, NY
01/1998 to 01/2000
Westbury, NY
2007
White Plains, New York, US
1998
Old Westbury Westbury, NY, US
Queens, NY, US
FELICIA ECHAVARRIA
Summary
Sr. Technician with IT experience in designing solutions to meet current expectations and future business objectives in
areas of networking, communications, and applications. Focus on client satisfaction and experience assisting users both
remotely and in person.
Experience
Sr. Technician
UPS
Displayed courtesy and strong interpersonal skills with all customer interactions.
Strategic and tactical management in areas of networking, communications, and applications. Provide a high
level of desk-side support, remote technical support and customer service support to end users.
Diagnose and troubleshoot issues involving desktops, laptops, smartphone devices, printers within strict
deadlines.
PC, Laptop/Servers Installs, configure network printing, diagnosing, repairing and upgrading applications.
Ensure desktop computers interconnect seamlessly with diverse systems including file servers, application
servers, and infrastructure servers.
Maintain asset inventory.
Selected to collaborate with other IT professionals on special projects such as conversions from HP ProLiant G3
server to HP ProLiant DL580 G5 servers.
Assist in IT related projects and maintain ownership of projects until completion.
Communicate status written and verbally to supervisor and team members.
Earned A+ Certification.
UNITED PARCEL SERVICE INC
Technician
Felicia Echavarria Felicia
Hands-on experience with computer hardware and software installation and updating system configurations.
Applied security policies to user systems as per set standards and ensured effective implementation of the same.
Provided technical support for in-house and remote software users.
TELLER MANAGER
Bank of New York
while attending College Assigned tellers on specific windows.
Trained new employees and explained protocols clearly and efficiently.
Education
Master of Science: Information Technology
Pace University
Continuing education in Information Technology
Bachelor of Science: Management Information Systems
Sunny College
Management Information Systems
IT Technician
CompTIA
Certificate in A+
Skills
A+ Certification, Hardware, computer hardware, customer service, Dell, desktops, file servers, Gateway, HP, IBM,
917 Elder Ave. , Bronx, NY 10473 | H: 347-778-6697 | C: 718-530-4016 | felicia2160@yahoo.com

2. Lenovo, inventory, Lan, laptops, Access, Excel, Microsoft Office Proficiency, Outlook, PowerPoint, Windows 7, windows,
2000, Word, Motherboards, network, networking, Operating Systems, policies, Printers, ProLiant, repairing, Servers,
software installation, Strategic, supervisor, Symantec, TCP/IP, technical support, Technician, troubleshoot, upgrading,
Vista, WAN, Fluent in Spanish Language, Patient and Diligent.